The real-time contact center:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
AMACOM Books
c2005
|
| Ausgabe: | 1st ed |
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | xv, 221 p. |
| ISBN: | 0814472567 |
Internformat
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| 100 | 1 | |a Fluss, Donna |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The real-time contact center |c Donna Fluss |
| 250 | |a 1st ed | ||
| 264 | 1 | |a New York, NY |b AMACOM Books |c c2005 | |
| 300 | |a xv, 221 p. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word | |
| 650 | 4 | |a Call centers |x Management | |
| 650 | 4 | |a Call centers |x Computer network resources | |
| 650 | 4 | |a Customer services |x Management | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Fluss, Donna |
| author_facet | Fluss, Donna |
| author_role | aut |
| author_sort | Fluss, Donna |
| author_variant | d f df |
| building | Verbundindex |
| bvnumber | BV044082126 |
| collection | ZDB-30-PAD ZDB-30-PBE |
| contents | Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word |
| ctrlnum | (ZDB-30-PAD)EBC243073 (ZDB-89-EBL)EBL243073 (OCoLC)475962744 (DE-599)BVBBV044082126 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
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| id | DE-604.BV044082126 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:43:06Z |
| institution | BVB |
| isbn | 0814472567 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029488971 |
| oclc_num | 475962744 |
| open_access_boolean | |
| physical | xv, 221 p. |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | AMACOM Books |
| record_format | marc |
| spelling | Fluss, Donna Verfasser aut The real-time contact center Donna Fluss 1st ed New York, NY AMACOM Books c2005 xv, 221 p. txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word Call centers Management Call centers Computer network resources Customer services Management |
| spellingShingle | Fluss, Donna The real-time contact center Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word Call centers Management Call centers Computer network resources Customer services Management |
| title | The real-time contact center |
| title_auth | The real-time contact center |
| title_exact_search | The real-time contact center |
| title_full | The real-time contact center Donna Fluss |
| title_fullStr | The real-time contact center Donna Fluss |
| title_full_unstemmed | The real-time contact center Donna Fluss |
| title_short | The real-time contact center |
| title_sort | the real time contact center |
| topic | Call centers Management Call centers Computer network resources Customer services Management |
| topic_facet | Call centers Management Call centers Computer network resources Customer services Management |
| work_keys_str_mv | AT flussdonna therealtimecontactcenter |