Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wisconsin
ASQ Quality Press
2004
|
| Schlagworte: | |
| Beschreibung: | Description based on print version record |
| Beschreibung: | 1 online resource (264 pages) illustrations |
| ISBN: | 9780873895934 |
Internformat
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| 100 | 1 | |a Allen, Danica R. |d 1959- |4 aut | |
| 245 | 1 | 0 | |a Customer satisfaction research management |b a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |c Derek R. Allen |
| 264 | 1 | |a Milwaukee, Wisconsin |b ASQ Quality Press |c 2004 | |
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| 650 | 4 | |a Customer services |x Quality control |x Research | |
| 650 | 4 | |a Customer services |x Management |x Research | |
| 650 | 4 | |a Marketing research |x Management | |
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Datensatz im Suchindex
| _version_ | 1804177111958683648 |
|---|---|
| any_adam_object | |
| author | Allen, Danica R. 1959- |
| author_facet | Allen, Danica R. 1959- |
| author_role | aut |
| author_sort | Allen, Danica R. 1959- |
| author_variant | d r a dr dra |
| building | Verbundindex |
| bvnumber | BV044074569 |
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| dewey-full | 658.8/343 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/343 |
| dewey-search | 658.8/343 |
| dewey-sort | 3658.8 3343 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV044074569 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:42:53Z |
| institution | BVB |
| isbn | 9780873895934 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029481414 |
| oclc_num | 889314421 |
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| physical | 1 online resource (264 pages) illustrations |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2004 |
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| publishDateSort | 2004 |
| publisher | ASQ Quality Press |
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| spelling | Allen, Danica R. 1959- aut Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Derek R. Allen Milwaukee, Wisconsin ASQ Quality Press 2004 © 2004 1 online resource (264 pages) illustrations txt rdacontent c rdamedia cr rdacarrier Description based on print version record Consumer satisfaction Research Customer loyalty Research Customer services Quality control Research Customer services Management Research Marketing research Management Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s 1\p DE-604 Verbraucherzufriedenheit (DE-588)4129147-5 s 2\p DE-604 American Society for Quality Sonstige oth Erscheint auch als Druck-Ausgabe Allen, Danica R , 1959-. Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Allen, Danica R. 1959- Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Consumer satisfaction Research Customer loyalty Research Customer services Quality control Research Customer services Management Research Marketing research Management Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4129147-5 |
| title | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| title_auth | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| title_exact_search | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| title_full | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Derek R. Allen |
| title_fullStr | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Derek R. Allen |
| title_full_unstemmed | Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations Derek R. Allen |
| title_short | Customer satisfaction research management |
| title_sort | customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| title_sub | a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| topic | Consumer satisfaction Research Customer loyalty Research Customer services Quality control Research Customer services Management Research Marketing research Management Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Consumer satisfaction Research Customer loyalty Research Customer services Quality control Research Customer services Management Research Marketing research Management Kundenmanagement Verbraucherzufriedenheit |
| work_keys_str_mv | AT allendanicar customersatisfactionresearchmanagementacomprehensiveguidetointegratingcustomerloyaltyandsatisfactionmetricsinthemanagementofcomplexorganizations AT americansocietyforquality customersatisfactionresearchmanagementacomprehensiveguidetointegratingcustomerloyaltyandsatisfactionmetricsinthemanagementofcomplexorganizations |