APA (7th ed.) Citation

Goldstein, S. D. (2009). Superior customer satisfaction and loyalty: Engaging customers to drive performance. ASQ Quality Press.

Chicago Style (17th ed.) Citation

Goldstein, Sheldon D. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. Milwaukee, Wisconsin: ASQ Quality Press, 2009.

MLA (9th ed.) Citation

Goldstein, Sheldon D. Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance. ASQ Quality Press, 2009.

Warning: These citations may not always be 100% accurate.