Quality Infrastructure: Measuring, Analyzing, and Improving Library Services

Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services

Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Murphy, Sarah Anne (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Chicago American Library Association 2013
Schlagworte:
Online-Zugang:KUBA1
Zusammenfassung:Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services
Beschreibung:Description based on publisher supplied metadata and other sources
Beschreibung:1 online resource (201 pages)
ISBN:9780838994962

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