What is the current and future impact of social media on hospitality and tourism?:

This ebookinvestigates the ways in which social media is currently impacting and will likely continue to effect the tourism and hospitality industry. The expansion of social media means that geography no longer isolates customers from other customers. User generated content on TripAdvisor is a power...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Teare, Richard (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Bingley Emerald Group Publishing Limited 2015
Schriftenreihe:Worldwide Hospitality and Tourism Themes: Volume 7, Issue 3
Schlagworte:
Zusammenfassung:This ebookinvestigates the ways in which social media is currently impacting and will likely continue to effect the tourism and hospitality industry. The expansion of social media means that geography no longer isolates customers from other customers. User generated content on TripAdvisor is a powerful tool. Travellers use it to choose hotels or restaurants based on reviews by past customers. Employee communities are bringing employees of multinational companies together. Team members share best practices on sites like Hilton's H360 and Hilton builds a strong culture amongst its team members. Team members also participate in worldwide contests, showing their outcomes through photos and videos posted on the site. Social media is changing how people communicate, participate, and collaborate. This ebook provides a glimpse into how social media is used should be used and will be by travellers and travel related companies across the globe
Beschreibung:Description based on publisher supplied metadata and other sources
Beschreibung:1 online resource (105 pages)
ISBN:9781784414641
9781784414634

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