The relational lens: understanding, measuring and managing stakeholder relationships

Drawing on the authors' combined years of experience in both private and public-sector organisations, this practical book highlights the importance of relationship building between individuals, groups and organisations in diverse contexts. It will make a valuable read for business professionals...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Ashcroft, John D. 1942- (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Cambridge Cambridge University Press 2017
Schlagworte:
Online-Zugang:BSB01
UBG01
Volltext
Zusammenfassung:Drawing on the authors' combined years of experience in both private and public-sector organisations, this practical book highlights the importance of relationship building between individuals, groups and organisations in diverse contexts. It will make a valuable read for business professionals and graduate students in fields as varied as change management, leadership, organisational psychology, and organisational behaviour. Employing the Relational Proximity framework, it provides tools for informing assessment of the relational impact of policy and management decisions, enabling evaluation of organisational relationships, providing a language for constructive discussion of strained relationships, and integrating a range of models and perspectives within one process. Using real-world case studies and models, the conditions within which people are more likely to form and conduct effective relationships are also examined. This combined approach provides the language and concepts to enable constructive discussion and actionable solutions in building trust and sustainable value
Beschreibung:Title from publisher's bibliographic system (viewed on 28 Nov 2016)
Introduction: the dark matter of organisations -- Why organisations should start thinking relationally -- Relational, social, individual, financial, environmental -- How to measure relationships -- Directness: high touch organisation -- Continuity: connection across time -- Multiplexity: context for breadth -- Parity: power, balance, fairness -- Commonality: overlap of purpose -- What relational proximity builds -- Relationships between stakeholders -- Managing, measuring, reporting, regulating -- Epilogue
Beschreibung:1 online resource (xii, 237 pages)
ISBN:9781316659212
DOI:10.1017/CBO9781316659212

Es ist kein Print-Exemplar vorhanden.

Fernleihe Bestellen Achtung: Nicht im THWS-Bestand! Volltext öffnen