Service orientation: winning strategies and best practices
Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emergi...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge University Press
2006
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| Schlagworte: | |
| Online-Zugang: | BSB01 FHN01 Volltext |
| Zusammenfassung: | Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver. The book provides an integrated approach: after covering the basics of service orientation, he discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors. He provides roadmaps, definitions, templates, techniques, process patterns and checklists to help you realize service orientation. These resources are reinforced with detailed case studies, from the transport and banking sectors. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers. IT facing business executives will also benefit from understanding how software services can enable their business strategies. Paul Allen is a principal business-IT strategist at CA and is widely recognized for his innovative work in component-based development (CBD), business-IT alignment and service-oriented architecture. With over thirty years experience of large-scale business systems, he is an established author whose previous book was the critically acclaimed Realizing e-Business with Components. Sam Higgins is now with Forrester Research Inc.; formerly he managed the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Paul McRae is the application architect in the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Hermann Schlamann is a senior architect in the architecture group of Credit Suisse |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 05 Oct 2015) |
| Beschreibung: | 1 online resource (xxiii, 336 pages) |
| ISBN: | 9780511541186 |
| DOI: | 10.1017/CBO9780511541186 |
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| 505 | 8 | |a Overview -- Basics of service-orientation -- Execution management -- Business process management -- Business Architecture -- Service-oriented process redesign -- Gleaning business value -- Achieving business agility -- Service-oriented architecture -- Service-oriented architecture themes -- Service-oriented architecture policy -- Service design -- QoS infrastructure design -- Service-Oriented Management -- The big picture -- Service-level agreements -- Cultural factors -- Case Studies -- Queensland Transport: a case study in service-orientation -- Credit Suisse: a case study in service-orientation | |
| 520 | |a Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver. The book provides an integrated approach: after covering the basics of service orientation, he discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors. He provides roadmaps, definitions, templates, techniques, process patterns and checklists to help you realize service orientation. These resources are reinforced with detailed case studies, from the transport and banking sectors. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers. IT facing business executives will also benefit from understanding how software services can enable their business strategies. Paul Allen is a principal business-IT strategist at CA and is widely recognized for his innovative work in component-based development (CBD), business-IT alignment and service-oriented architecture. With over thirty years experience of large-scale business systems, he is an established author whose previous book was the critically acclaimed Realizing e-Business with Components. Sam Higgins is now with Forrester Research Inc.; formerly he managed the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Paul McRae is the application architect in the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Hermann Schlamann is a senior architect in the architecture group of Credit Suisse | ||
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Support services (Management) | |
| 650 | 4 | |a Organizational effectiveness | |
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Datensatz im Suchindex
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| author | Allen, Paul 1949- |
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| building | Verbundindex |
| bvnumber | BV043944260 |
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| contents | Overview -- Basics of service-orientation -- Execution management -- Business process management -- Business Architecture -- Service-oriented process redesign -- Gleaning business value -- Achieving business agility -- Service-oriented architecture -- Service-oriented architecture themes -- Service-oriented architecture policy -- Service design -- QoS infrastructure design -- Service-Oriented Management -- The big picture -- Service-level agreements -- Cultural factors -- Case Studies -- Queensland Transport: a case study in service-orientation -- Credit Suisse: a case study in service-orientation |
| ctrlnum | (ZDB-20-CBO)CR9780511541186 (OCoLC)850607527 (DE-599)BVBBV043944260 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1017/CBO9780511541186 |
| format | Electronic eBook |
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| id | DE-604.BV043944260 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:39:21Z |
| institution | BVB |
| isbn | 9780511541186 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029353231 |
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| owner_facet | DE-12 DE-92 |
| physical | 1 online resource (xxiii, 336 pages) |
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| publishDate | 2006 |
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| publisher | Cambridge University Press |
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| spelling | Allen, Paul 1949- Verfasser aut Service orientation winning strategies and best practices Paul Allen ; Sam Higgins [and others] Cambridge Cambridge University Press 2006 1 online resource (xxiii, 336 pages) txt rdacontent c rdamedia cr rdacarrier Title from publisher's bibliographic system (viewed on 05 Oct 2015) Overview -- Basics of service-orientation -- Execution management -- Business process management -- Business Architecture -- Service-oriented process redesign -- Gleaning business value -- Achieving business agility -- Service-oriented architecture -- Service-oriented architecture themes -- Service-oriented architecture policy -- Service design -- QoS infrastructure design -- Service-Oriented Management -- The big picture -- Service-level agreements -- Cultural factors -- Case Studies -- Queensland Transport: a case study in service-orientation -- Credit Suisse: a case study in service-orientation Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver. The book provides an integrated approach: after covering the basics of service orientation, he discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors. He provides roadmaps, definitions, templates, techniques, process patterns and checklists to help you realize service orientation. These resources are reinforced with detailed case studies, from the transport and banking sectors. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers. IT facing business executives will also benefit from understanding how software services can enable their business strategies. Paul Allen is a principal business-IT strategist at CA and is widely recognized for his innovative work in component-based development (CBD), business-IT alignment and service-oriented architecture. With over thirty years experience of large-scale business systems, he is an established author whose previous book was the critically acclaimed Realizing e-Business with Components. Sam Higgins is now with Forrester Research Inc.; formerly he managed the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Paul McRae is the application architect in the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Hermann Schlamann is a senior architect in the architecture group of Credit Suisse Customer services Support services (Management) Organizational effectiveness Higgins, Sam Sonstige oth Erscheint auch als Druckausgabe 978-0-521-84336-2 https://doi.org/10.1017/CBO9780511541186 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Allen, Paul 1949- Service orientation winning strategies and best practices Overview -- Basics of service-orientation -- Execution management -- Business process management -- Business Architecture -- Service-oriented process redesign -- Gleaning business value -- Achieving business agility -- Service-oriented architecture -- Service-oriented architecture themes -- Service-oriented architecture policy -- Service design -- QoS infrastructure design -- Service-Oriented Management -- The big picture -- Service-level agreements -- Cultural factors -- Case Studies -- Queensland Transport: a case study in service-orientation -- Credit Suisse: a case study in service-orientation Customer services Support services (Management) Organizational effectiveness |
| title | Service orientation winning strategies and best practices |
| title_auth | Service orientation winning strategies and best practices |
| title_exact_search | Service orientation winning strategies and best practices |
| title_full | Service orientation winning strategies and best practices Paul Allen ; Sam Higgins [and others] |
| title_fullStr | Service orientation winning strategies and best practices Paul Allen ; Sam Higgins [and others] |
| title_full_unstemmed | Service orientation winning strategies and best practices Paul Allen ; Sam Higgins [and others] |
| title_short | Service orientation |
| title_sort | service orientation winning strategies and best practices |
| title_sub | winning strategies and best practices |
| topic | Customer services Support services (Management) Organizational effectiveness |
| topic_facet | Customer services Support services (Management) Organizational effectiveness |
| url | https://doi.org/10.1017/CBO9780511541186 |
| work_keys_str_mv | AT allenpaul serviceorientationwinningstrategiesandbestpractices AT higginssam serviceorientationwinningstrategiesandbestpractices |