The complete lean enterprise: value stream mapping for office and services
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton ; London ; New York
CRC Press
[2016]
|
| Ausgabe: | Second edition |
| Schriftenreihe: | A Productivity Press Book
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | xviii, 125 Seiten Illustrationen, Diagramme 28 cm |
| ISBN: | 9781482206135 1482206137 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV043931888 | ||
| 003 | DE-604 | ||
| 005 | 20180327 | ||
| 007 | t | ||
| 008 | 161203s2016 xxua||| |||| 00||| eng d | ||
| 010 | |a 2015024827 | ||
| 020 | |a 9781482206135 |c (alk. paper) : EUR ca. 55.95 (DE) |9 978-1-4822-0613-5 | ||
| 020 | |a 1482206137 |c (alk. paper) |9 1-4822-0613-7 | ||
| 035 | |a (OCoLC)967750945 | ||
| 035 | |a (DE-599)BVBBV043931888 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-860 |a DE-862 | ||
| 050 | 0 | |a HD58.9 | |
| 050 | 0 | |a HD58.9 .K455 2016 | |
| 082 | 0 | |a 651.3 |2 23 | |
| 084 | |a QP 530 |0 (DE-625)141897: |2 rvk | ||
| 100 | 1 | |a Keyte, Beau |0 (DE-588)142506621 |4 aut | |
| 245 | 1 | 0 | |a The complete lean enterprise |b value stream mapping for office and services |c Beau Keyte, Drew A. Locher |
| 250 | |a Second edition | ||
| 264 | 1 | |a Boca Raton ; London ; New York |b CRC Press |c [2016] | |
| 264 | 4 | |c © 2016 | |
| 300 | |a xviii, 125 Seiten |b Illustrationen, Diagramme |c 28 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a A Productivity Press Book | |
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Organizational effectiveness | |
| 650 | 4 | |a Industrial efficiency | |
| 650 | 4 | |a Office management |x Cost control | |
| 650 | 4 | |a Industrial management |x Cost effectiveness | |
| 650 | 4 | |a Value added | |
| 650 | 0 | 7 | |a Arbeitsorganisation |0 (DE-588)4002752-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Lean Management |0 (DE-588)4300840-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Wertstromdesign |0 (DE-588)7617676-9 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Wertstromdesign |0 (DE-588)7617676-9 |D s |
| 689 | 0 | 1 | |a Lean Management |0 (DE-588)4300840-9 |D s |
| 689 | 0 | 2 | |a Arbeitsorganisation |0 (DE-588)4002752-1 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Locher, Drew |0 (DE-588)173755860 |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029340919&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-029340919 | ||
Datensatz im Suchindex
| DE-BY-862_location | 2000 |
|---|---|
| DE-BY-FWS_call_number | 2000/QP 530 K44(2) |
| DE-BY-FWS_katkey | 654655 |
| DE-BY-FWS_media_number | 083000518371 |
| _version_ | 1806176858621870080 |
| adam_text | Titel: The complete lean enterprise
Autor: Keyte, Beau
Jahr: 2016
c
Contents
Foreword.................................................................................................xi
Acknowledgments.................................................................................xiii
Authors...................................................................................................xv
Introduction.........................................................................................xvii
1 Applying Value Stream Mapping to Information Management.........1
Applying Value Stream Mapping to Office and Service Processes..................2
Purpose of the Case Study................................................................................4
2 Getting Started: Mapping Office and Service Value Streams............5
Understanding Value Stream Mapping Basics...................................................7
It s about Agreeing!.........................................................................................7
Service Lines...................................................................................................8
Preparation.....................................................................................................8
Current State...............................................................................................8
Future State ...............................................................................................9
Planning..........................................................................................................9
Implementation..............................................................................................9
Getting Started: Scoping the Selected Value Stream and Choosing
the Mapping Team...........................................................................................10
Align Effort and Select a Value Stream: Leadership Catchball with
the Redesign Teams.....................................................................................10
Determine a Manageable Boundary.............................................................11
Choose the Value Stream Team...................................................................13
Value Stream Manager..............................................................................13
Cross-Functional Team Members..............................................................14
Capture the Scoping Thoughts and Agreements on an SIPOC
Diagram.....................................................................................................14
Get Input from a Broad Spectrum of Colleagues within the Identified
Service Line...................................................................................................14
3 Identifying Office and Service Waste...............................................17
Determining Value from Waste in Office and Service Activities.....................17
4 Introduction to the Quick Loan Bank Case Study...........................21
Scoping...........................................................22
5 Assessing the Current State................................................25
Step 1: Document Customer Information and Needs.....................................26
Step 2: Identify the Main Processes (in Order)...............................................26
Step 3: Select Process Metrics 27
Time.........................................28
Process Time.........................................29
Lead Time............................................30
Percent Complete and Accurate...................................................................30
Number of Iterations....................................................................................30
Typical Batch Sizes or Practices....................................................................31
Demand Rate.................................................................................................31
Number of People........................................................................................32
Queues..........................................................................................................33
Information Technology Used.....................................................................33
Keys to Selecting Process Metrics................................................................34
Step 4: Perform Value Stream Walk-Through..................................................34
Step 5: Establish How Each Process Prioritizes Work....................................35
Step 6: Calculate System Summary Metrics.....................................................36
Step 7: Socialize the Map with Others Working in the Value Stream............37
6 Quick Loan Bank Current State.......................................................41
Drawing the Current State Map.......................................................................41
Step 1: Document Customer Information and Needs.................................41
Step 2: Identify the Main Process Boxes (in Order)...................................42
Step 3: Select Process Metrics......................................................................43
Step 4: Perform Value Stream Walk-Through, Fill In Data Boxes..............44
Step 5: Establish How Each Process Prioritizes Work.................................45
Step 6: Calculate the System Metrics for the Value Stream.........................45
Step 7: Socialize the Current State Map.......................................................47
7 Designing a Future State.................................................................51
Question 1: What Does the Customer Really Need?.......................................52
Breaking Down Future State Thinking: Chunking the Map
with Purpose................................................................................................53
Establishing Customer Requirements Using Chunks..................................55
Step 1: Identify, Draw, and Label the Chunks.........................................55
Step 2: Define and Document Requirements at Each Chunk
Interface................................................................................................. 55
Step 3: Decide on How Many Chunks You Want/Need to Redesign.... 57
Question 2: Which Steps Create Value and Which Generate Waste?.............58
Question 3: How Can Work Flow with Fewer Interruptions?........................59
Question 4: How Will Interruptions in the Flow Be Controlled?...................63
Question 5: How Will the Workload and/or Activities Be Leveled?..............65
Question 6: How Will We Manage the New Process?....................................66
Question 7: What Process Improvements Will Be Necessary to Achieve
the Future State?................................................................................................67
8 Quick Loan Bank Future State........................................................69
What Does the Customer Really Need?...........................................................69
Which Steps Create Value and Which Generate Waste?.................................72
How Can Work Flow with Fewer Interruptions?............................................72
How Will Interruptions in the Flow Be Controlled?........................................74
How Will the Workload and/or Activities Be Leveled?...................................76
How Will We Manage the New Process?........................................................77
What Process Improvements Will Be Necessary to Achieve the Future
State?.................................................................................................................79
9 Achieving the Future State..............................................................83
Tie the Value Stream Design to the Company s Business Objectives............84
Identify Chunks in the Future State and Prioritize......................................85
Develop a Plan to Implement the Envisioned Future State for Each Chunk.....85
Sharing with the Organization........................................................................86
Let the Experiments Begin!.............................................................................87
Plan...............................................................................................................89
Do.................................................................................................................90
Check............................................................................................................91
Act/Adjust.....................................................................................................91
10 Leading in the Future State.............................................................93
Using the PDCA Model....................................................................................95
Provide Direction.........................................................................................95
Grasping the Current Situation....................................................................96
Planning the Change (the P in the PDCA Cycle).....................................97
Starting the New Management System (the Do of PDCA).......................98
Checking the New Management System (the C in PDCA)......................98
Acting/Adjusting the Management System (the A in PDCA)....................99
The Role of Leader Standard Work...............................................................100
Building the Thinking Muscles through Humble Inquiry............................100
Visual Management: Creating a Focal Point for the Management System.... 102
Examples of Tiered Metrics...........................................................................106
Service Example: Accounting Department.................................................107
Tier 1 Goal: Exceptions Resolved within the Week (Target
or Service Level Is by Friday of Each Week ).......................................107
Tier 2 Goal: Reduced Exceptions, Improved Staff Capabilities,
and Improved Efficiency in Processing Exceptions...............................107
Tier 3 Goal: Improved Productivity and Increased Service Offerings
for Exceptions and Other Processing Functions...................................108
Healthcare Example: Hospital Care Unit...................................................108
Tier 1 Goal: Discharge Patients on Time with All Post-Discharge
Instructions and Needs Met (e.g., Reconciled Medications,
a Follow-Up Appointment Made with Next Caregiver, etc.).................108
Tier 2 Goal: Discharge to the Appropriate Level of Post-Acute Care
and Improve the Coordination of Care with Other Community
Organizations..........................................................................................109
Tier 3 Goal: Improve Care Coordination Process and Reduce
Avoidable Readmissions..........................................................................109
Summary...............................................................................................Ill
Appendix I: Suggested Reading............................................................113
Appendix II: Demand Rate....................................................................115
Index.....................................................................................................119
|
| any_adam_object | 1 |
| author | Keyte, Beau Locher, Drew |
| author_GND | (DE-588)142506621 (DE-588)173755860 |
| author_facet | Keyte, Beau Locher, Drew |
| author_role | aut aut |
| author_sort | Keyte, Beau |
| author_variant | b k bk d l dl |
| building | Verbundindex |
| bvnumber | BV043931888 |
| callnumber-first | H - Social Science |
| callnumber-label | HD58 |
| callnumber-raw | HD58.9 HD58.9 .K455 2016 |
| callnumber-search | HD58.9 HD58.9 .K455 2016 |
| callnumber-sort | HD 258.9 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 530 |
| ctrlnum | (OCoLC)967750945 (DE-599)BVBBV043931888 |
| dewey-full | 651.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 651 - Office services |
| dewey-raw | 651.3 |
| dewey-search | 651.3 |
| dewey-sort | 3651.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Second edition |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02163nam a2200553 c 4500</leader><controlfield tag="001">BV043931888</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20180327 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">161203s2016 xxua||| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2015024827</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781482206135</subfield><subfield code="c">(alk. paper) : EUR ca. 55.95 (DE)</subfield><subfield code="9">978-1-4822-0613-5</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1482206137</subfield><subfield code="c">(alk. paper)</subfield><subfield code="9">1-4822-0613-7</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)967750945</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV043931888</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-860</subfield><subfield code="a">DE-862</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD58.9</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD58.9 .K455 2016</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">651.3</subfield><subfield code="2">23</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 530</subfield><subfield code="0">(DE-625)141897:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Keyte, Beau</subfield><subfield code="0">(DE-588)142506621</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The complete lean enterprise</subfield><subfield code="b">value stream mapping for office and services</subfield><subfield code="c">Beau Keyte, Drew A. Locher</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">Second edition</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boca Raton ; London ; New York</subfield><subfield code="b">CRC Press</subfield><subfield code="c">[2016]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2016</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xviii, 125 Seiten</subfield><subfield code="b">Illustrationen, Diagramme</subfield><subfield code="c">28 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">A Productivity Press Book</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational effectiveness</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Industrial efficiency</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Office management</subfield><subfield code="x">Cost control</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Industrial management</subfield><subfield code="x">Cost effectiveness</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Value added</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Arbeitsorganisation</subfield><subfield code="0">(DE-588)4002752-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Lean Management</subfield><subfield code="0">(DE-588)4300840-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Wertstromdesign</subfield><subfield code="0">(DE-588)7617676-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Wertstromdesign</subfield><subfield code="0">(DE-588)7617676-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Lean Management</subfield><subfield code="0">(DE-588)4300840-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Arbeitsorganisation</subfield><subfield code="0">(DE-588)4002752-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Locher, Drew</subfield><subfield code="0">(DE-588)173755860</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029340919&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-029340919</subfield></datafield></record></collection> |
| id | DE-604.BV043931888 |
| illustrated | Illustrated |
| indexdate | 2024-08-01T11:28:00Z |
| institution | BVB |
| isbn | 9781482206135 1482206137 |
| language | English |
| lccn | 2015024827 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029340919 |
| oclc_num | 967750945 |
| open_access_boolean | |
| owner | DE-860 DE-862 DE-BY-FWS |
| owner_facet | DE-860 DE-862 DE-BY-FWS |
| physical | xviii, 125 Seiten Illustrationen, Diagramme 28 cm |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | CRC Press |
| record_format | marc |
| series2 | A Productivity Press Book |
| spellingShingle | Keyte, Beau Locher, Drew The complete lean enterprise value stream mapping for office and services Organizational effectiveness Industrial efficiency Office management Cost control Industrial management Cost effectiveness Value added Arbeitsorganisation (DE-588)4002752-1 gnd Lean Management (DE-588)4300840-9 gnd Wertstromdesign (DE-588)7617676-9 gnd |
| subject_GND | (DE-588)4002752-1 (DE-588)4300840-9 (DE-588)7617676-9 |
| title | The complete lean enterprise value stream mapping for office and services |
| title_auth | The complete lean enterprise value stream mapping for office and services |
| title_exact_search | The complete lean enterprise value stream mapping for office and services |
| title_full | The complete lean enterprise value stream mapping for office and services Beau Keyte, Drew A. Locher |
| title_fullStr | The complete lean enterprise value stream mapping for office and services Beau Keyte, Drew A. Locher |
| title_full_unstemmed | The complete lean enterprise value stream mapping for office and services Beau Keyte, Drew A. Locher |
| title_short | The complete lean enterprise |
| title_sort | the complete lean enterprise value stream mapping for office and services |
| title_sub | value stream mapping for office and services |
| topic | Organizational effectiveness Industrial efficiency Office management Cost control Industrial management Cost effectiveness Value added Arbeitsorganisation (DE-588)4002752-1 gnd Lean Management (DE-588)4300840-9 gnd Wertstromdesign (DE-588)7617676-9 gnd |
| topic_facet | Organizational effectiveness Industrial efficiency Office management Cost control Industrial management Cost effectiveness Value added Arbeitsorganisation Lean Management Wertstromdesign |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029340919&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT keytebeau thecompleteleanenterprisevaluestreammappingforofficeandservices AT locherdrew thecompleteleanenterprisevaluestreammappingforofficeandservices |
Inhaltsverzeichnis
THWS Schweinfurt Zentralbibliothek Lesesaal
| Signatur: |
2000 QP 530 K44(2) |
|---|---|
| Exemplar 1 | ausleihbar Verfügbar Bestellen |