Business performance measurement: theory and practice
The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. Th...
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge University Press
2002
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| Schlagworte: | |
| Online-Zugang: | BSB01 FHN01 UBG01 UBW01 Volltext |
| Zusammenfassung: | The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 05 Oct 2015) |
| Beschreibung: | 1 online resource (xiii, 366 pages) Illustrationen |
| ISBN: | 9780511753695 |
| DOI: | 10.1017/CBO9780511753695 |
Internformat
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| 505 | 8 | 0 | |t Measuring performance : the accounting perspective |r David Otley |t Measuring performance : the marketing perspective |r Bruce Clark |t Measuring performance : the operations perspective |r Andy Neely and Rob Austin |t Finding performance : the new discipline in management |r Marshall W. Meyer |t A conceptual and operational delineation of performance |r Michel Lebas and Ken Euske |t When it should not work but does : anomalies of high performance |r Rob Austin and Jody Hoffer Gittell |t Does pay for performance really motivate employees? |r Margit Osterloh and Bruno S. Frey |t Superior managers tolerance to dysfunctional behavior : a test |r Clive Emmanuel |t Performance measurement frameworks : a review |r Mike Kennerley and Andy Neely |t The critical few : first among equals as parameters of strategic effectiveness |r Elspeth Murray and Peter Richardson |t Integrated performance measurements systems : structure and dynamics |r Umit Bititci, Allan Carrie, and Trevor Turner |t Why measurement initiatives succeed and fail : the impact of parent company initiatives |r Mike Bourne and Andy Neely |t What really goes on in the name of benchmarking? |r David Mayle [and others] |t Measuring marketing performance : which way is up? |r Tim Ambler and Flora Kokkinaki |t Loosely coupled performance measurement systems |r Thomas Ahrens and Chris Chapman |t Redefining government performance |r Ken Ogata and Rich Goodkey |t Customer satisfaction and business performance |r Kai Kristensen, Anne Martensen, and Lars Grønholdt |
| 505 | 8 | 0 | |t Linking financial performance to employee and customer satisfaction |r Andy Neely and Mohammed Al Najjar |t Measuring innovation performance |r Riitta Katila |t The future of performance measurement : measuring knowledge work |r Rob Austin and Pat Larkey |t Measuring eBusiness performance |r Andy Neely [and others] |
| 520 | |a The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline | ||
| 650 | 4 | |a Organizational effectiveness / Measurement | |
| 650 | 4 | |a Performance / Measurement | |
| 650 | 4 | |a Total quality management | |
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Datensatz im Suchindex
| _version_ | 1804176852362723328 |
|---|---|
| any_adam_object | |
| author2 | Neely, Andy D. 1967- |
| author2_role | edt |
| author2_variant | a d n ad adn |
| author_GND | (DE-588)1053151543 |
| author_additional | David Otley Bruce Clark Andy Neely and Rob Austin Marshall W. Meyer Michel Lebas and Ken Euske Rob Austin and Jody Hoffer Gittell Margit Osterloh and Bruno S. Frey Clive Emmanuel Mike Kennerley and Andy Neely Elspeth Murray and Peter Richardson Umit Bititci, Allan Carrie, and Trevor Turner Mike Bourne and Andy Neely David Mayle [and others] Tim Ambler and Flora Kokkinaki Thomas Ahrens and Chris Chapman Ken Ogata and Rich Goodkey Kai Kristensen, Anne Martensen, and Lars Grønholdt Andy Neely and Mohammed Al Najjar Riitta Katila Rob Austin and Pat Larkey Andy Neely [and others] |
| author_facet | Neely, Andy D. 1967- |
| building | Verbundindex |
| bvnumber | BV043925756 |
| classification_rvk | QP 360 |
| collection | ZDB-20-CBO |
| contents | Measuring performance : the accounting perspective Measuring performance : the marketing perspective Measuring performance : the operations perspective Finding performance : the new discipline in management A conceptual and operational delineation of performance When it should not work but does : anomalies of high performance Does pay for performance really motivate employees? Superior managers tolerance to dysfunctional behavior : a test Performance measurement frameworks : a review The critical few : first among equals as parameters of strategic effectiveness Integrated performance measurements systems : structure and dynamics Why measurement initiatives succeed and fail : the impact of parent company initiatives What really goes on in the name of benchmarking? Measuring marketing performance : which way is up? Loosely coupled performance measurement systems Redefining government performance Customer satisfaction and business performance Linking financial performance to employee and customer satisfaction Measuring innovation performance The future of performance measurement : measuring knowledge work Measuring eBusiness performance |
| ctrlnum | (ZDB-20-CBO)CR9780511753695 (OCoLC)700352544 (DE-599)BVBBV043925756 |
| dewey-full | 658.4/01 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/01 |
| dewey-search | 658.4/01 |
| dewey-sort | 3658.4 11 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1017/CBO9780511753695 |
| format | Electronic eBook |
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| id | DE-604.BV043925756 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:38:46Z |
| institution | BVB |
| isbn | 9780511753695 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029334835 |
| oclc_num | 700352544 |
| open_access_boolean | |
| owner | DE-12 DE-473 DE-BY-UBG DE-92 DE-20 |
| owner_facet | DE-12 DE-473 DE-BY-UBG DE-92 DE-20 |
| physical | 1 online resource (xiii, 366 pages) Illustrationen |
| psigel | ZDB-20-CBO ZDB-20-CBO BSB_PDA_CBO ZDB-20-CBO FHN_PDA_CBO ZDB-20-CBO UBG_PDA_CBO ZDB-20-CBO UBW_EBA_CBO_Kauf_2019 |
| publishDate | 2002 |
| publishDateSearch | 2002 |
| publishDateSort | 2002 |
| publisher | Cambridge University Press |
| record_format | marc |
| spelling | Business performance measurement theory and practice edited by Andy Neely Cambridge Cambridge University Press 2002 1 online resource (xiii, 366 pages) Illustrationen txt rdacontent c rdamedia cr rdacarrier Title from publisher's bibliographic system (viewed on 05 Oct 2015) Measuring performance : the accounting perspective David Otley Measuring performance : the marketing perspective Bruce Clark Measuring performance : the operations perspective Andy Neely and Rob Austin Finding performance : the new discipline in management Marshall W. Meyer A conceptual and operational delineation of performance Michel Lebas and Ken Euske When it should not work but does : anomalies of high performance Rob Austin and Jody Hoffer Gittell Does pay for performance really motivate employees? Margit Osterloh and Bruno S. Frey Superior managers tolerance to dysfunctional behavior : a test Clive Emmanuel Performance measurement frameworks : a review Mike Kennerley and Andy Neely The critical few : first among equals as parameters of strategic effectiveness Elspeth Murray and Peter Richardson Integrated performance measurements systems : structure and dynamics Umit Bititci, Allan Carrie, and Trevor Turner Why measurement initiatives succeed and fail : the impact of parent company initiatives Mike Bourne and Andy Neely What really goes on in the name of benchmarking? David Mayle [and others] Measuring marketing performance : which way is up? Tim Ambler and Flora Kokkinaki Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman Redefining government performance Ken Ogata and Rich Goodkey Customer satisfaction and business performance Kai Kristensen, Anne Martensen, and Lars Grønholdt Linking financial performance to employee and customer satisfaction Andy Neely and Mohammed Al Najjar Measuring innovation performance Riitta Katila The future of performance measurement : measuring knowledge work Rob Austin and Pat Larkey Measuring eBusiness performance Andy Neely [and others] The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline Organizational effectiveness / Measurement Performance / Measurement Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Erfolgskontrolle (DE-588)4015228-5 s Unternehmen (DE-588)4061963-1 s DE-604 Neely, Andy D. 1967- (DE-588)1053151543 edt Erscheint auch als Druck-Ausgabe 978-0-521-80342-7 https://doi.org/10.1017/CBO9780511753695 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Business performance measurement theory and practice Measuring performance : the accounting perspective Measuring performance : the marketing perspective Measuring performance : the operations perspective Finding performance : the new discipline in management A conceptual and operational delineation of performance When it should not work but does : anomalies of high performance Does pay for performance really motivate employees? Superior managers tolerance to dysfunctional behavior : a test Performance measurement frameworks : a review The critical few : first among equals as parameters of strategic effectiveness Integrated performance measurements systems : structure and dynamics Why measurement initiatives succeed and fail : the impact of parent company initiatives What really goes on in the name of benchmarking? Measuring marketing performance : which way is up? Loosely coupled performance measurement systems Redefining government performance Customer satisfaction and business performance Linking financial performance to employee and customer satisfaction Measuring innovation performance The future of performance measurement : measuring knowledge work Measuring eBusiness performance Organizational effectiveness / Measurement Performance / Measurement Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4015228-5 (DE-588)4061963-1 |
| title | Business performance measurement theory and practice |
| title_alt | Measuring performance : the accounting perspective Measuring performance : the marketing perspective Measuring performance : the operations perspective Finding performance : the new discipline in management A conceptual and operational delineation of performance When it should not work but does : anomalies of high performance Does pay for performance really motivate employees? Superior managers tolerance to dysfunctional behavior : a test Performance measurement frameworks : a review The critical few : first among equals as parameters of strategic effectiveness Integrated performance measurements systems : structure and dynamics Why measurement initiatives succeed and fail : the impact of parent company initiatives What really goes on in the name of benchmarking? Measuring marketing performance : which way is up? Loosely coupled performance measurement systems Redefining government performance Customer satisfaction and business performance Linking financial performance to employee and customer satisfaction Measuring innovation performance The future of performance measurement : measuring knowledge work Measuring eBusiness performance |
| title_auth | Business performance measurement theory and practice |
| title_exact_search | Business performance measurement theory and practice |
| title_full | Business performance measurement theory and practice edited by Andy Neely |
| title_fullStr | Business performance measurement theory and practice edited by Andy Neely |
| title_full_unstemmed | Business performance measurement theory and practice edited by Andy Neely |
| title_short | Business performance measurement |
| title_sort | business performance measurement theory and practice |
| title_sub | theory and practice |
| topic | Organizational effectiveness / Measurement Performance / Measurement Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Organizational effectiveness / Measurement Performance / Measurement Total quality management Erfolgskontrolle Unternehmen |
| url | https://doi.org/10.1017/CBO9780511753695 |
| work_keys_str_mv | AT neelyandyd businessperformancemeasurementtheoryandpractice |