Measuring the performance of public services: principles and practice
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and co...
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge University Press
2012
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| Schlagworte: | |
| Online-Zugang: | BSB01 UBG01 Volltext |
| Zusammenfassung: | Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 05 Oct 2015) |
| Beschreibung: | 1 online resource (xv, 316 pages) |
| ISBN: | 9780511791550 |
| DOI: | 10.1017/CBO9780511791550 |
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| 505 | 8 | |a Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index | |
| 520 | |a Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing | ||
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Datensatz im Suchindex
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| author | Pidd, Michael |
| author_facet | Pidd, Michael |
| author_role | aut |
| author_sort | Pidd, Michael |
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| building | Verbundindex |
| bvnumber | BV043924678 |
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| contents | Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index |
| ctrlnum | (ZDB-20-CBO)CR9780511791550 (OCoLC)891455680 (DE-599)BVBBV043924678 |
| dewey-full | 352.3/75 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 352 - General considerations of public administration |
| dewey-raw | 352.3/75 |
| dewey-search | 352.3/75 |
| dewey-sort | 3352.3 275 |
| dewey-tens | 350 - Public administration and military science |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1017/CBO9780511791550 |
| format | Electronic eBook |
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| indexdate | 2024-07-10T07:38:44Z |
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| isbn | 9780511791550 |
| language | English |
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| oclc_num | 891455680 |
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| spelling | Pidd, Michael Verfasser aut Measuring the performance of public services principles and practice Michael Pidd Cambridge Cambridge University Press 2012 1 online resource (xv, 316 pages) txt rdacontent c rdamedia cr rdacarrier Title from publisher's bibliographic system (viewed on 05 Oct 2015) Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing Public administration / Management Public administration / Management / Evaluation Public administration / Evaluation Verwaltung (DE-588)4063317-2 gnd rswk-swf Öffentlicher Sektor (DE-588)4056673-0 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 s Verwaltung (DE-588)4063317-2 s Öffentlicher Sektor (DE-588)4056673-0 s 1\p DE-604 Erscheint auch als Druckausgabe 978-1-107-00465-8 https://doi.org/10.1017/CBO9780511791550 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Pidd, Michael Measuring the performance of public services principles and practice Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index Public administration / Management Public administration / Management / Evaluation Public administration / Evaluation Verwaltung (DE-588)4063317-2 gnd Öffentlicher Sektor (DE-588)4056673-0 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| subject_GND | (DE-588)4063317-2 (DE-588)4056673-0 (DE-588)4167290-2 |
| title | Measuring the performance of public services principles and practice |
| title_auth | Measuring the performance of public services principles and practice |
| title_exact_search | Measuring the performance of public services principles and practice |
| title_full | Measuring the performance of public services principles and practice Michael Pidd |
| title_fullStr | Measuring the performance of public services principles and practice Michael Pidd |
| title_full_unstemmed | Measuring the performance of public services principles and practice Michael Pidd |
| title_short | Measuring the performance of public services |
| title_sort | measuring the performance of public services principles and practice |
| title_sub | principles and practice |
| topic | Public administration / Management Public administration / Management / Evaluation Public administration / Evaluation Verwaltung (DE-588)4063317-2 gnd Öffentlicher Sektor (DE-588)4056673-0 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| topic_facet | Public administration / Management Public administration / Management / Evaluation Public administration / Evaluation Verwaltung Öffentlicher Sektor Leistungsmessung |
| url | https://doi.org/10.1017/CBO9780511791550 |
| work_keys_str_mv | AT piddmichael measuringtheperformanceofpublicservicesprinciplesandpractice |