Words that work in business: a practical guide to effective communiation in the workplace
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | German |
| Veröffentlicht: |
Encinitas, CA
Puddle Dancer Press
2010
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VI, 138 Seiten |
| ISBN: | 9781892005014 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface ................................................ 1
Introduction ............................................3
A Few Notes Before We Begin ..................... 5
Reminders.........................................7
CHAPTER 1 How to Begin: Silent NVC Practices............11
Becoming Aware of Blocking Connection............12
Using Self-Empathy—Recognizing Your Triggers ... 14
Using Silent Empathy—Understanding
Your Co-workers...............................18
CHAPTER 2 The Learning Cycle:
Celebrating Progress, Mourning Mistakes..........23
Celebrating and Mourning in NVC .................24
Putting the Learning Cycle Into Daily Practice...28
CHAPTER 3 Practice:
Building Confidence and Competence...............33
Practicing Silent Skills ........................33
Practicing Out Loud Skills.......................34
Making Agreements to Practice NVC ...............36
Taking the Time You Need ........................46
CHAPTER 4 ■« Powerful Requests:
Asking for What You Want ........................49
Recognizing Typical Patterns in Unclear Requests ... 49
Getting Clear on Making Clear Requests...........50
Helping Others Formulate Clear Requests..........63
v
VI
Words That Work In Business
CHAPTER 5 Suggestions for Addressing Common
Workplace Communication Challenges..............65
Recognizing Enemy Images........................65
Handling Difficult Conversations ..............72
Addressing Humor in the Workplace...............75
Challenging Prejudice in the Workplace..........80
Contributing to Effective Meetings..............84
Navigating Power Differentials..................88
Responding When Colleagues Complain.............89
Giving Feedback and Evaluations.................93
Sharing Common Work Areas.......................99
Mediating Broken Agreements....................101
Answering Email................................104
Transforming the End of Employment ............106
Conclusion............................................Ill
Appendices
A: Training Wheels Sentence ...................115
B: Feelings List ..............................117
C: Feelings Versus Evaluations Masquerading
as Feelings ................................121
D: Needs List..................................126
Index.................................................127
The Four-Part Nonviolent Communication Process........132
Some Basic Feelings and Needs We All Have ............133
About Nonviolent Communication .......................134
About PuddleDancer Press .............................135
About the Center for Nonviolent Communication.........136
Trade Books From PuddleDancer Press...................137
About the Author .....................................138
|
| any_adam_object | 1 |
| author | Lasater, Ike K. |
| author_GND | (DE-588)1012010236 |
| author_facet | Lasater, Ike K. |
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| author_sort | Lasater, Ike K. |
| author_variant | i k l ik ikl |
| building | Verbundindex |
| bvnumber | BV043840934 |
| classification_rvk | CV 3500 QP 342 |
| ctrlnum | (OCoLC)965134541 (DE-599)HBZHT017167715 |
| dewey-full | 658.452019 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.452019 |
| dewey-search | 658.452019 |
| dewey-sort | 3658.452019 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Psychologie Wirtschaftswissenschaften |
| format | Book |
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| spelling | Lasater, Ike K. Verfasser (DE-588)1012010236 aut Words that work in business a practical guide to effective communiation in the workplace by Ike Lasater with Julie Stiles Encinitas, CA Puddle Dancer Press 2010 VI, 138 Seiten txt rdacontent n rdamedia nc rdacarrier Arbeitswelt (DE-588)4002805-7 gnd rswk-swf Kommunikationsverhalten (DE-588)4164814-6 gnd rswk-swf Harmonie (DE-588)4127802-1 gnd rswk-swf (DE-588)4151278-9 Einführung gnd-content (DE-588)4048476-2 Ratgeber gnd-content Arbeitswelt (DE-588)4002805-7 s Kommunikationsverhalten (DE-588)4164814-6 s Harmonie (DE-588)4127802-1 s DE-604 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029251483&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lasater, Ike K. Words that work in business a practical guide to effective communiation in the workplace Arbeitswelt (DE-588)4002805-7 gnd Kommunikationsverhalten (DE-588)4164814-6 gnd Harmonie (DE-588)4127802-1 gnd |
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| title | Words that work in business a practical guide to effective communiation in the workplace |
| title_auth | Words that work in business a practical guide to effective communiation in the workplace |
| title_exact_search | Words that work in business a practical guide to effective communiation in the workplace |
| title_full | Words that work in business a practical guide to effective communiation in the workplace by Ike Lasater with Julie Stiles |
| title_fullStr | Words that work in business a practical guide to effective communiation in the workplace by Ike Lasater with Julie Stiles |
| title_full_unstemmed | Words that work in business a practical guide to effective communiation in the workplace by Ike Lasater with Julie Stiles |
| title_short | Words that work in business |
| title_sort | words that work in business a practical guide to effective communiation in the workplace |
| title_sub | a practical guide to effective communiation in the workplace |
| topic | Arbeitswelt (DE-588)4002805-7 gnd Kommunikationsverhalten (DE-588)4164814-6 gnd Harmonie (DE-588)4127802-1 gnd |
| topic_facet | Arbeitswelt Kommunikationsverhalten Harmonie Einführung Ratgeber |
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