"An essential quality management resource for students and practitioners alike--now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of a...

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Weitere Verfasser:	Dale, Barrie G. 1957- (HerausgeberIn), Bamford, David (HerausgeberIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Chichester, West Sussex, United Kingdom John Wiley & Sons, Inc. 2016
Ausgabe:	Sixth edition
Schlagworte:	BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / General Engineering / Management Total quality management Ingenieurwissenschaften Wirtschaft Qualitätsmanagement Aufsatzsammlung
Online-Zugang:	FRO01 FWS01 FWS02 UER01 UBG01 Volltext
Zusammenfassung:	"An essential quality management resource for students and practitioners alike--now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner. A popular resource for students, academics, and business practitioners alike Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems Includes insights on quality, operations management, and strategic process improvement Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market The word 'quality' has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure - and sustain - high quality standards"--
Beschreibung:	Includes bibliographical references and index. - Machine generated contents note: Acknowledgements Preface About the Authors Contributors Part One The Development and Introduction of Total Quality Management (TQM) Chapter One TQM: An Overview and the Role of Management B. G. Dale, M. Papalexi, D. Bamford and A. van der Wiele Introduction What is Quality? Why is Quality Important? The Evolution of Quality Management The Key Elements of TQM The Need for Senior Managers to Get Involved in TQM What Senior Managers Need to Know about TQM What Senior Managers Need to Do about TQM Summary References Chapter Two The Received Wisdom on TQM B. G. Dale, M. Papalexi, D. Bamford and A. van der Wiele Introduction Crosby (1926-2001) Deming (1900-1993) Feigenbaum (b. 1922) Juran (b. 1904) Are the Approaches of these Gurus Different? Imai (b. 1930) Ishikawa (1915-1989) Shingo (1909-1990) Taguchi (b. 1924) Japanese-Style Total Quality Summary References Chapter Three The Introduction and A framework for TQM B. G. Dale, M. Papalexi, D. . - Bamford and A. van der Wiele Introduction Change and Continuous Improvement Forces for Change How Do Companies Get Started? Approaches to TQM A Framework for the Introduction of TQM Organizing Systems and Techniques Measurement and Feedback Changing the Culture Use of the Framework Outcomes Summary References Part Two The Business Context of TQM Chapter Four Policy Deployment R. G. Lee, B. G. Dale, I. Reid and D. Bamford Introduction Definitions: Policy Deployment What is Policy Deployment? What Policy Deployment is Not The Policy Deployment Process A Check-Reflect-Improve-Scrutinize-Pass (CRISP) Approach to Policy Deployment Summary References Chapter Five Quality Costing B. G. Dale, I. Reid and D. Bamford Introduction Definition and Categorization of Quality Costs Collecting Quality Costs Some Cost Aspects in Business Reporting Quality Costs Uses of Quality Costs Summary References Chapter Six Managing Service Quality B. R. Lewis, I. Reid a
Beschreibung:	1 online resource
ISBN:	9781119302735 1119302730 9781119130932 111913093X 9781119130918 1119130913 1119130921