The customer experience book: how to design, measure and improve customer experience in your business
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Harlow, England
Pearson Education
2016
|
| Schlagworte: | |
| Beschreibung: | Includes index |
| Beschreibung: | xv, 211 Seiten Diagramme |
| ISBN: | 9781292148465 |
Internformat
MARC
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| 035 | |a (OCoLC)959684173 | ||
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| 040 | |a DE-604 |b ger |e rda | ||
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| 100 | 1 | |a Pennington, Alan |c (Customer experience consultant) |4 aut | |
| 245 | 1 | 0 | |a The customer experience book |b how to design, measure and improve customer experience in your business |c Alan Pennington |
| 264 | 1 | |a Harlow, England |b Pearson Education |c 2016 | |
| 300 | |a xv, 211 Seiten |b Diagramme | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Pennington, Alan (Customer experience consultant) |
| author_facet | Pennington, Alan (Customer experience consultant) |
| author_role | aut |
| author_sort | Pennington, Alan (Customer experience consultant) |
| author_variant | a p ap |
| building | Verbundindex |
| bvnumber | BV043806020 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)959684173 (DE-599)BVBBV043806020 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV043806020 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:35:34Z |
| institution | BVB |
| isbn | 9781292148465 |
| language | English |
| lccn | 016026463 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029217366 |
| oclc_num | 959684173 |
| open_access_boolean | |
| owner | DE-1050 DE-573 DE-1049 |
| owner_facet | DE-1050 DE-573 DE-1049 |
| physical | xv, 211 Seiten Diagramme |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Pearson Education |
| record_format | marc |
| spelling | Pennington, Alan (Customer experience consultant) aut The customer experience book how to design, measure and improve customer experience in your business Alan Pennington Harlow, England Pearson Education 2016 xv, 211 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Includes index Customer relations Customer services Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 s Kundendienst (DE-588)4135134-4 s DE-604 |
| spellingShingle | Pennington, Alan (Customer experience consultant) The customer experience book how to design, measure and improve customer experience in your business Customer relations Customer services Beziehungsmanagement (DE-588)4326109-7 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4135134-4 |
| title | The customer experience book how to design, measure and improve customer experience in your business |
| title_auth | The customer experience book how to design, measure and improve customer experience in your business |
| title_exact_search | The customer experience book how to design, measure and improve customer experience in your business |
| title_full | The customer experience book how to design, measure and improve customer experience in your business Alan Pennington |
| title_fullStr | The customer experience book how to design, measure and improve customer experience in your business Alan Pennington |
| title_full_unstemmed | The customer experience book how to design, measure and improve customer experience in your business Alan Pennington |
| title_short | The customer experience book |
| title_sort | the customer experience book how to design measure and improve customer experience in your business |
| title_sub | how to design, measure and improve customer experience in your business |
| topic | Customer relations Customer services Beziehungsmanagement (DE-588)4326109-7 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer relations Customer services Beziehungsmanagement Kundendienst |
| work_keys_str_mv | AT penningtonalan thecustomerexperiencebookhowtodesignmeasureandimprovecustomerexperienceinyourbusiness |