Emotional intelligence at work - a different way of being smart: why emotional intelligence can matter in personnel selection and how it can be taught
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Bamberg
2016
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| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 182 Seiten Diagramme |
Internformat
MARC
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LIST OF CONTENTS
0 SUMMARY........................................................................6
1 INTRODUCTION...................................................................8
2 CONCEPTION AND MEASUREMENT OF EMOTIONAL INTELLIGENCE..........................10
2.1 Definition of Emotional Intelligence..........................................10
2.1.1 Definition of Intelligence.............................................10
2.1.2 Definition of Emotion..................................................12
2.1.3 Integration of Intelligence and Emotion................................13
2.2 Differentiation of Emotional Intelligence to Related Constructs...............13
2.2.1 Emotional Intelligence and Emotional Competence........................13
2.2.2 Emotional Intelligence and Social Intelligence.........................15
2.3 Models of Emotional Intelligence..............................................16
2.3.1 Ability Model of Emotional Intelligence................................17
2.3.2 Mixed and Trait Models of Emotional Intelligence.......................18
2.3.3 Alternative Model of Emotional Intelligence............................20
2.3.4 Approach to Emotional Intelligence in the Present Thesis...............20
2.4 Measurement of Ability Emotional Intelligence.................................20
2.4.1 Performance-Based Measures of Emotional Intelligence...................21
2.4.2 Self-Report Measures of Emotional Intelligence.........................26
2.4.3 Correlation of Performance-Based and Self-Report Measures..............28
2.4.4 Other Approaches to Measure Emotional Intelligence.....................29
2.4.5 Measurement Approach to Emotional Intelligence in the Present Thesis...30
3 EMOTIONAL INTELLIGENCE AS PERSONAL RESOURCE FOR
EMPLOYEES....................................................................31
3.1 Emotional Intelligence and Work Criteria......................................31
3.2 Emotional Labor Jobs..........................................................32
LIST OF CONTENTS
4
3.3 The Relevance of the Abilities to Perceive and Regulate Emotions at Work....35
3.3.1 Emotion Perception as a Fundamental Component of El...................35
3.3.2 Emotion Regulation as Key Component of El.............................36
4 RESEARCH QUESTIONS AND STUDY OVERVIEW.......................................38
4.1 Emotional Intelligence in Personnel Selection...............................38
4.2 Improving Emotional Abilities Through Training..............................39
5 EMOTIONAL INTELLIGENCE IN PERSONNEL SELECTION...............................42
5.1 The Importance of Emotional Intelligence in Personnel Selection..............42
5.2 Study I: Emotional Intelligence and Performance in the Assessment Center....42
5.3.1 Introduction to the Present Study.....................................42
5.3.2 Method................................................................47
5.3.3 Results...............................................................49
5.3.4 Summary...............................................................56
6 IMPROVING EMOTIONAL ABILITIES THROUGH TRAINING..............................57
6.1 The Current State of Research...............................................57
6.2 Common Characteristics of the Present Intervention Studies..................60
6.2.1 Methodology of the Intervention.......................................60
6.2.2 Multiple-Group SEM Approach to Examine Intervention Effects...........60
6.3 Study II: Improving the Ability to Perceive Emotions.........................62
6.3.1 Introduction to the Present Study.....................................62
6.3.2 Method................................................................66
6.3.3 Results...............................................................69
6.3.4 Summary...............................................................81
6.4 Study III: Improving the Ability to Regulate Emotions.......................82
6.4.1 Introduction to the Present Study.....................................82
6.4.2 Method................................................................84
6.4.3 Results...............................................................91
LIST OF CONTENTS
5
6.4.4 Summary.................................................................101
7 DISCUSSION....................................................................102
7.1 Emotional Intelligence and Personnel Selection................................102
7.2 Emotional Intelligence and Training...........................................106
7.2.1 Emotion Perception......................................................106
7.2.2 Emotion Regulation......................................................109
7.3 Integration and Future Research Directions....................................113
7.3.1 Emotional Intelligence Matters in Personnel Selection and Can be Taught.113
7.3.2 Methodological Issues...................................................114
7.3.3 Future Research.........................................................116
7.3.4 Conclusion..............................................................119
8 LIST OF TABLES................................................................120
9 LIST OF FIGURES...............................................................121
10 REFERENCES....................................................................122
11 APPENDIX......................................................................158
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| spelling | Herpertz, Sarah 1988- Verfasser (DE-588)1111911878 aut Emotional intelligence at work - a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught vorgelegt von Sarah Herpertz Bamberg 2016 182 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Dissertation Otto-Friedrich-Universität Bamberg 2016 Intelligenz (DE-588)4027251-5 gnd rswk-swf Gefühlsreaktion (DE-588)4156271-9 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Gefühlsreaktion (DE-588)4156271-9 s Intelligenz (DE-588)4027251-5 s DE-604 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029137184&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Herpertz, Sarah 1988- Emotional intelligence at work - a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught Intelligenz (DE-588)4027251-5 gnd Gefühlsreaktion (DE-588)4156271-9 gnd |
| subject_GND | (DE-588)4027251-5 (DE-588)4156271-9 (DE-588)4113937-9 |
| title | Emotional intelligence at work - a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught |
| title_auth | Emotional intelligence at work - a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught |
| title_exact_search | Emotional intelligence at work - a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught |
| title_full | Emotional intelligence at work - a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught vorgelegt von Sarah Herpertz |
| title_fullStr | Emotional intelligence at work - a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught vorgelegt von Sarah Herpertz |
| title_full_unstemmed | Emotional intelligence at work - a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught vorgelegt von Sarah Herpertz |
| title_short | Emotional intelligence at work - a different way of being smart |
| title_sort | emotional intelligence at work a different way of being smart why emotional intelligence can matter in personnel selection and how it can be taught |
| title_sub | why emotional intelligence can matter in personnel selection and how it can be taught |
| topic | Intelligenz (DE-588)4027251-5 gnd Gefühlsreaktion (DE-588)4156271-9 gnd |
| topic_facet | Intelligenz Gefühlsreaktion Hochschulschrift |
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