Conflict Management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English German |
| Veröffentlicht: |
[Cham]
Springer
[2016]
|
| Schriftenreihe: | Management for Professionals
|
| Schlagworte: | |
| Online-Zugang: | http://www.springer.com/ Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | Literaturverzeichnis Seite 133-134 |
| Beschreibung: | xi, 134 Seiten Diagramme 23.5 cm x 15.5 cm, 0 g |
| ISBN: | 9783319318837 9783319318851 9783642356889 3319318837 |
Internformat
MARC
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| 653 | |a Coaching | ||
| 653 | |a Conflict analysis | ||
| 653 | |a Conflict resolution | ||
| 653 | |a Goal orientation | ||
| 653 | |a Investigation | ||
| 653 | |a Leadership | ||
| 653 | |a Mobbing | ||
| 653 | |a Negotiation | ||
| 653 | |a Personnel management | ||
| 653 | |a Power struggle | ||
| 653 | |a Problem solving | ||
| 653 | |a Supervision | ||
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Datensatz im Suchindex
| _version_ | 1806333992771780608 |
|---|---|
| adam_text |
Contents
1 Recognising and Resolving Conflicts. 1
LI Rift Between Company Founders. 1
1.2 What Is a Conflict?. 2
1.3 Conflicts Often Approach Quietly. 2
1.4 Conflict Analysis. 3
1.4.1 Setting Objectives in a Conflict Situation. 4
1.4.2 Types of Conflict. 4
1.4.3 Parties to the Conflict. 6
1.4.4 Conflict Progression and Escalation. 7
1.5 How to Conduct a Clarifying Conversation. 8
1.6 Conflicts in the Workplace: Curse or Blessing?. 9
1.6.1 Risks Arising from Conflicts. 9
1.6.2 Uses of Conflicts. 10
1.7 Excursus: Mobbing. 11
1.8 Rift Between Company Founders: What Happened Next. 11 2
2 Traditional Methods of Conflict Management. 13
2.1 Differing Leadership Styles in the Management Team. 13
2.2 The Traditional Approach to Conflicts in Organisations. 14
2.2.1 Conflicts as Opposition Between Employer and
Employee. 14
2.2.2 Traditional Methods of Conflict Management. 18
2.2.3 Conflicts as Manifestation of Power Struggles
and Micro Politics. 20
2.2.4 Excursus: Forms of Power Usage. 21
2.3 The Four Basic Forms of Conflict Management in
Organisations. 23
2.3.1 Separative Measures. 24
2.3.2 Issue-Related Measures. 25
2.3.3 Individual-Related Measures. 26
2.3.4 Integrative Measures. 26
vii
Contents
viii
2.4 How Do Corporations Deal with Conflicts Today?. 27
2.4.1 Uses and Limitations of the Traditional Methods. 28
2.5 Conflict Management: The Holistic View. 28
2.6 Differing Leadership Styles in the Management Team: What
Happened Next. 29
3 Complementary Forms of Conflict Management. 31
3.1 The Difficult Boss. 31
3.2 Basic Complementary Forms of Conflict Management. 32
3.2.1 Mediation. 32
3.2.2 Moderation. 33
3.2.3 Supervision. 33
3.2.4 Coaching. 34
3.2.5 Team Development. 35
3.3 Organisational Development Versus Mediation?. 35
3.3.1 Organisational Development and Conflict
Management. 36
3.3.2 Mediation Is Complementary to Organisational
Development. 37
3.4 Integrative Forms of Conflict Management: Used too Rarely? . 40
3.4.1 Mediation Costs Time and Money. 40
3.4.2 Conflict Aversion. 41
3.4.3 Loss of Power and Control. 41
3.4.4 Fear of Discovery and Exposure. 42
3.4.5 Loss of Image Among Colleagues. 42
3.4.6 Lack of Know-how in Dealing with Conflicts. 42
3.5 Consequences of the Rare Usage of Integrative Forms
of Conflict Management. 43
3.6 The Difficult Boss: What Happened Next. 44
4 Mediation. 45
4.1 The Performance Appraisal. 45
4.2 Mediation: The Origins. 46
4.3 The Mediation Phase Model. . . . 48
4.3.1 Pre-mediation Phase. 49
4.3.2 Parameter Definition Phase. 51
4.3.3 Issue Compilation. 52
4.3.4 Conflict Discussion. 53
4.3.5 Search for a Solution. 54
4.3.6 Agreement. 54
4.3.7 Post-mediation Phase. 55
4.4 The Performance Appraisal: What Happened Next. 55
5 Mediation Techniques. 57
5.1 Conflict in the Sales Team. 57
5.2 Tensions Often Turn into Real Conflicts. 58
5.3 Which Forms of Communication Cause Conflicts to Escalate? . 59
Contents ix
5.4 Which Discussion Techniques Defuse Conflicts?. 61
5.4.1 Active Listening. 61
5.4.2 Paraphrasing. 62
5.4.3 I-Messages. 62
5.4.4 Meta-dialogue. 63
5.4.5 Goal Orientation. 63
5.4.6 Change of Perspective. 64
5.4.7 Feedback. 64
5.4.8 (Constructive) Reformulation. 65
5.5 Emotional Intelligence. 65
5.6 Conflict in the Sales Team: What Happened Next. 66
6 Questioning Techniques. 69
6.1 When Is One Allowed to Smoke?. 69
6.2 The Answer Depends on the Question Formulation. 70
6.3 The Three Levels of Mediation Questioning Techniques. 71
6.3.1 Mediation Approach. 71
6.3.2 Question Forms. 73
6.3.3 Questioning Methodology. 76
6.4 When Is One Allowed to Smoke? What Happened Next. 77
7 Conflict Prevention. 79
7.1 Everyday Disputes in the Office. 79
7.2 Productive and Unproductive Conflicts . 80
7.3 Conflict Prevention Through Communication Structure
Configuration. 81
7.3.1 Formal Communication Structures. 81
7.3.2 Other Structural Forms of Communication. 83
7.4 Conflict Prevention Through Discussion and Expectation
Management. 83
7.5 Conflict Prevention Through Self-Reflection and Personal
Development. 85
8 Setting Up an Inhouse Conflict Management System. 89
8.1 A Pharmaceutical Company Improves Internal Cooperation . . . 89
8.2 What Is the Purpose of an Inhouse Conflict Management
System?. 89
8.3 The Core Elements of an Internal Conflict Management
System. 90
8.3.1 Internal Conflict Managers. 91
8.3.2 The Role of Management. 91
8.3.3 Information and Internal Marketing. 92
8.4 Guidelines for the Implementation of Cooperative Conflict
Management. 93
8.4.1 Concept Phase. 94
8.4.2 Steering Committee. 95
X
Contents
8.4.3 Analysis. 95
8.4.4 Training of Internal Mediators and Executives. 97
8.4.5 Information and Internal Marketing. 98
8.4.6 Putting Mediation and Peer Group Supervision into
Effect. 98
8.4.7 Establishment in the Organisation. 99
8.4.8 Ongoing Monitoring. 99
8.5 A Pharmaceutical Company Improves Internal Cooperation:
What Happened Next. 100
9 Establishment of Mediation Facilities Within an Enterprise:
Two Case Studies. 101
9.1 Establishment of Mediation Facilities in a Bank . 101
9.1.1 Project Background. 101
9.1.2 Concept Phase. 102
9.1.3 Steering Committee. 103
9.1.4 Analysis. 104
9.1.5 Training of Internal Mediators and Executives . 104
9.1.6 Information and Internal Marketing. 105
9.1.7 Putting Mediation and Peer Group Supervision into
Effect. 107
9.1.8 Establishment in the Organisation. 107
9.1.9 Ongoing Monitoring. 108
9.2 Establishment of Mediation Facilities in a Hospital. 108
9.2.1 Project Background. 108
9.2.2 Concept Phase; Steering Committee; Training of
Internal Mediators. 110
9.2.3 Analysis. 110
9.2.4 Information and Internal Marketing. 111
9.2.5 Putting Mediation and Peer Group Supervision into
Effect. . Ill
9.2.6 Establishment in the Organisation. 113
9.2.7 Ongoing Monitoring. 113
10 Check Lists, Mediation Agreement, Codes of Conduct. 117
10.1 Key One-on-One Interview Questions for Assignment
Clarification. 117
10.1.1 Questions About the Problem. 117
10.1.2 Organisational Questions/Framework Conditions. 117
10.2 The Mediation Process. 118
10.3 Debriefing and Quality Control. 118
10.4 Mediation Agreement (Sample) . . 119
10.5 Ethical Guidelines of the Austrian Mediation Network. 120
Contents xi
10.6 European Code of Conduct for Mediators. 124
10.6.1 Competence, Appointment and Fees of Mediators and
Promotion of Their Services. 124
10.6.2 Independence and Impartiality. 124
10.6.3 The Mediation Agreement, Process, Settlement
and Fees. 125
10.6.4 Confidentiality. 126
Summary. 127
Glossary. 129
References
133 |
| any_adam_object | 1 |
| author | Proksch, Stephan 1968- |
| author_GND | (DE-588)129933732 |
| author_facet | Proksch, Stephan 1968- |
| author_role | aut |
| author_sort | Proksch, Stephan 1968- |
| author_variant | s p sp |
| building | Verbundindex |
| bvnumber | BV043705546 |
| classification_rvk | QP 342 |
| ctrlnum | (OCoLC)957702761 (DE-599)DNB1084224526 |
| dewey-full | 650 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 650 - Management and auxiliary services |
| dewey-raw | 650 |
| dewey-search | 650 |
| dewey-sort | 3650 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV043705546 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-03T03:05:35Z |
| institution | BVB |
| institution_GND | (DE-588)1064344704 |
| isbn | 9783319318837 9783319318851 9783642356889 3319318837 |
| language | English German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029117867 |
| oclc_num | 957702761 |
| open_access_boolean | |
| owner | DE-706 DE-355 DE-BY-UBR |
| owner_facet | DE-706 DE-355 DE-BY-UBR |
| physical | xi, 134 Seiten Diagramme 23.5 cm x 15.5 cm, 0 g |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Springer |
| record_format | marc |
| series2 | Management for Professionals |
| spelling | Proksch, Stephan 1968- Verfasser (DE-588)129933732 aut Konfliktmanagement in Unternehmen Conflict Management Stephan Proksch [Cham] Springer [2016] xi, 134 Seiten Diagramme 23.5 cm x 15.5 cm, 0 g txt rdacontent n rdamedia nc rdacarrier Management for Professionals Literaturverzeichnis Seite 133-134 Unternehmen (DE-588)4061963-1 gnd rswk-swf Konfliktregelung (DE-588)4164958-8 gnd rswk-swf Mediation (DE-588)4191538-0 gnd rswk-swf KJMV2 JMJ Coaching Conflict analysis Conflict resolution Goal orientation Investigation Leadership Mobbing Negotiation Personnel management Power struggle Problem solving Supervision Unternehmen (DE-588)4061963-1 s Mediation (DE-588)4191538-0 s Konfliktregelung (DE-588)4164958-8 s 1\p DE-604 Springer International Publishing (DE-588)1064344704 pbl Erscheint auch als Online-Ausgabe Proksch Conflict Management http://www.springer.com/ Verlag X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=67bfc2ad571e4b39ba294f54eb7da116&prov=M&dok_var=1&dok_ext=htm Inhaltstext Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029117867&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Proksch, Stephan 1968- Conflict Management Unternehmen (DE-588)4061963-1 gnd Konfliktregelung (DE-588)4164958-8 gnd Mediation (DE-588)4191538-0 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4164958-8 (DE-588)4191538-0 |
| title | Conflict Management |
| title_alt | Konfliktmanagement in Unternehmen |
| title_auth | Conflict Management |
| title_exact_search | Conflict Management |
| title_full | Conflict Management Stephan Proksch |
| title_fullStr | Conflict Management Stephan Proksch |
| title_full_unstemmed | Conflict Management Stephan Proksch |
| title_short | Conflict Management |
| title_sort | conflict management |
| topic | Unternehmen (DE-588)4061963-1 gnd Konfliktregelung (DE-588)4164958-8 gnd Mediation (DE-588)4191538-0 gnd |
| topic_facet | Unternehmen Konfliktregelung Mediation |
| url | http://www.springer.com/ http://deposit.dnb.de/cgi-bin/dokserv?id=67bfc2ad571e4b39ba294f54eb7da116&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029117867&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT prokschstephan konfliktmanagementinunternehmen AT springerinternationalpublishing konfliktmanagementinunternehmen AT prokschstephan conflictmanagement AT springerinternationalpublishing conflictmanagement |