Public trust in business:
Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disc...
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge University Press
2014
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| Schlagworte: | |
| Online-Zugang: | BSB01 UBG01 Volltext Inhaltsverzeichnis |
| Zusammenfassung: | Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disciplines including business, sociology, political science and philosophy, it explores long-term strategies for building and maintaining public trust in business. The authors look to new ways of moving forward, by carefully blending the latest academic research with conclusions for future research and practice. They address core drivers of public trust, how to manage it effectively, the consequences of low public trust, and how best to address trust challenges and repair trust when it has been lost. This is a must-read for business practitioners, policy makers and students taking courses in corporate social responsibility or business ethics |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 05 Oct 2015) |
| Beschreibung: | 1 online resource (xix, 377 pages) |
| ISBN: | 9781139152389 |
| DOI: | 10.1017/CBO9781139152389 |
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| 505 | 8 | |a Machine generated contents note: Preface: discovering new territory in public trust in business; Acknowledgements; 1. Public trust in business: what's the problem and why does it matter? Andrew C. Wicks, Brian T. Moriarty and Jared D. Harris; Part I. Trusting the Institution of Business: 2. The economic crisis of 2008, trust in government, and generalized trust Eric M. Uslaner; 3. Too big to trust? Managing stakeholder trust in the post-bailout economy Deepak Malhotra; 4. At the crossroads of trust and distrust: skepticism and ambivalence towards business Robert Bies; 5. Public trust in business and its determinants Kirsten Martin, Michael Pirson and Bidhan L. Parmar; 6. The role of public, relational and organizational trust in economic affairs Karen S. Cook and Oliver Schilke; Part II. Public Trust and Business Organizations: 7. Public trust and trust in particular firm-stakeholder interactions: a theoretical model and implications for management Jared D. Harris and Andrew C. Wicks; 8. Creating more trusting and trustworthy organizations: exploring the foundations and benefits of presumptive trust Roderick Kramer; 9. Building trust through reputation management Paul Argenti; 10. Can trust flourish where institutionalized distrust reigns? Reinhard Bachmann and Edeltraud Hanappi-Egger; 11. Roles of third parties in trust repair: lessons from high tech alliances for public trust Rosalinde Klein Woolthuis, Bart Nooteboom and Gjalt de Jong; 12. The repair of public trust following controllable or uncontrollable organizational failures: a conceptual framework Laura Poppo and Donald J. Schepker; 13. Conclusion: towards a better understanding of public trust in business Jared D. Harris, Andrew C. Wicks and Brian T. Moriarty; Index | |
| 520 | |a Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disciplines including business, sociology, political science and philosophy, it explores long-term strategies for building and maintaining public trust in business. The authors look to new ways of moving forward, by carefully blending the latest academic research with conclusions for future research and practice. They address core drivers of public trust, how to manage it effectively, the consequences of low public trust, and how best to address trust challenges and repair trust when it has been lost. This is a must-read for business practitioners, policy makers and students taking courses in corporate social responsibility or business ethics | ||
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| 650 | 4 | |a Corporate culture | |
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| 700 | 1 | |a Moriarty, Brian T. |4 edt | |
| 700 | 1 | |a Wicks, Andrew C |4 edt | |
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Datensatz im Suchindex
| _version_ | 1804176473391628288 |
|---|---|
| adam_text | Titel: Public trust in business
Autor: Harris, Jared D
Jahr: 2014
Contents
List of figures page vii
List of tables viii
Notes on contributors ix
Preface xv
Acknowledgments xix
1 Public trust in business: what s the problem
and why does it matter? 1
ANDREW C. WICKS, BRIAN T. MORIARTY, JARED D. HARRIS
PART I TRUSTING THE INSTITUTION OF
BUSINESS 17
2 The economic crisis of 2008, trust in government,
and generalized tatst 19
ERIC M. USLANER
3 Too big to trust? Managing stakeholder trust in
business in the post-bail-out economy 51
DEEPAK MALHOTRA
4 At the crossroads of trust and distrust: skepticism
and ambivalence toward business 86
ROBERT BIES
5 Public trust in business and its determinants 116
MICHAEL PIRSQN, KIRSTEN MARTIN, BIDHAN L. PARMAR
6 The role of public, relational, and organizational trust
in economic affairs 154
KAREN S. COOK AND OLIVER SCHILKE
VI CONTENTS
PART II PUBLIC TRUST AND BUSINESS
ORGANIZATIONS 177
7 Public trust and trust in particular firm-stakeholder
interactions: a theoretical model and implications for
management 179
JARED D. HARRIS AND ANDREW C. WICKS
8 Creating more trusting and trustworthy organizations:
exploring the foundations and benefits of
presumptive trust 203
RODERICK KRAMER
9 Building trust through reputation management 236
PAUL ARGENTI
10 Can trust flourish where institutionalized
distrust reigns? 266
REINHARD BACHMANN AND EDELTRAUD HANAPPI-EGGER
11 Roles of third parties in trust repair: lessons from
high-tech alliances for public trust 290
ROSALINDE KLEIN WOOLTHUIS, BART NOOTEBOOM,
GTALT DE JONG
12 The repair of public trust following controllable or
uncontrollable organizational failures: a conceptual
framework 326
LAURA POPPO AND DONALD J. (dj) SCHEPKER
13 Toward a better understanding of public trust
in business 361
JARED D. HARRIS, ANDREW C. WICKS, BRIAN T. MORIARTY
Index 369
|
| any_adam_object | 1 |
| author2 | Harris, Jared D Moriarty, Brian T. Wicks, Andrew C |
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| author_facet | Harris, Jared D Moriarty, Brian T. Wicks, Andrew C |
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| collection | ZDB-20-CBO |
| contents | Machine generated contents note: Preface: discovering new territory in public trust in business; Acknowledgements; 1. Public trust in business: what's the problem and why does it matter? Andrew C. Wicks, Brian T. Moriarty and Jared D. Harris; Part I. Trusting the Institution of Business: 2. The economic crisis of 2008, trust in government, and generalized trust Eric M. Uslaner; 3. Too big to trust? Managing stakeholder trust in the post-bailout economy Deepak Malhotra; 4. At the crossroads of trust and distrust: skepticism and ambivalence towards business Robert Bies; 5. Public trust in business and its determinants Kirsten Martin, Michael Pirson and Bidhan L. Parmar; 6. The role of public, relational and organizational trust in economic affairs Karen S. Cook and Oliver Schilke; Part II. Public Trust and Business Organizations: 7. Public trust and trust in particular firm-stakeholder interactions: a theoretical model and implications for management Jared D. Harris and Andrew C. Wicks; 8. Creating more trusting and trustworthy organizations: exploring the foundations and benefits of presumptive trust Roderick Kramer; 9. Building trust through reputation management Paul Argenti; 10. Can trust flourish where institutionalized distrust reigns? Reinhard Bachmann and Edeltraud Hanappi-Egger; 11. Roles of third parties in trust repair: lessons from high tech alliances for public trust Rosalinde Klein Woolthuis, Bart Nooteboom and Gjalt de Jong; 12. The repair of public trust following controllable or uncontrollable organizational failures: a conceptual framework Laura Poppo and Donald J. Schepker; 13. Conclusion: towards a better understanding of public trust in business Jared D. Harris, Andrew C. Wicks and Brian T. Moriarty; Index |
| ctrlnum | (ZDB-20-CBO)CR9781139152389 (OCoLC)907963991 (DE-599)BVBBV043695620 |
| dewey-full | 659.201/9 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 659 - Advertising and public relations |
| dewey-raw | 659.201/9 |
| dewey-search | 659.201/9 |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1017/CBO9781139152389 |
| format | Electronic eBook |
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| spelling | Public trust in business edited by Jared D. Harris, Brian T. Moriarty, Andrew C. Wicks Cambridge Cambridge University Press 2014 1 online resource (xix, 377 pages) txt rdacontent c rdamedia cr rdacarrier Title from publisher's bibliographic system (viewed on 05 Oct 2015) Machine generated contents note: Preface: discovering new territory in public trust in business; Acknowledgements; 1. Public trust in business: what's the problem and why does it matter? Andrew C. Wicks, Brian T. Moriarty and Jared D. Harris; Part I. Trusting the Institution of Business: 2. The economic crisis of 2008, trust in government, and generalized trust Eric M. Uslaner; 3. Too big to trust? Managing stakeholder trust in the post-bailout economy Deepak Malhotra; 4. At the crossroads of trust and distrust: skepticism and ambivalence towards business Robert Bies; 5. Public trust in business and its determinants Kirsten Martin, Michael Pirson and Bidhan L. Parmar; 6. The role of public, relational and organizational trust in economic affairs Karen S. Cook and Oliver Schilke; Part II. Public Trust and Business Organizations: 7. Public trust and trust in particular firm-stakeholder interactions: a theoretical model and implications for management Jared D. Harris and Andrew C. Wicks; 8. Creating more trusting and trustworthy organizations: exploring the foundations and benefits of presumptive trust Roderick Kramer; 9. Building trust through reputation management Paul Argenti; 10. Can trust flourish where institutionalized distrust reigns? Reinhard Bachmann and Edeltraud Hanappi-Egger; 11. Roles of third parties in trust repair: lessons from high tech alliances for public trust Rosalinde Klein Woolthuis, Bart Nooteboom and Gjalt de Jong; 12. The repair of public trust following controllable or uncontrollable organizational failures: a conceptual framework Laura Poppo and Donald J. Schepker; 13. Conclusion: towards a better understanding of public trust in business Jared D. Harris, Andrew C. Wicks and Brian T. Moriarty; Index Public trust in business is one of the most important but least understood issues for business leaders, public officials, employees, NGOs and other key stakeholders. This book provides much-needed thinking on the topic. Drawing on the expertise of an international array of experts from academic disciplines including business, sociology, political science and philosophy, it explores long-term strategies for building and maintaining public trust in business. The authors look to new ways of moving forward, by carefully blending the latest academic research with conclusions for future research and practice. They address core drivers of public trust, how to manage it effectively, the consequences of low public trust, and how best to address trust challenges and repair trust when it has been lost. This is a must-read for business practitioners, policy makers and students taking courses in corporate social responsibility or business ethics Wirtschaft Trust Public relations Business ethics Business / Public opinion Corporate culture Harris, Jared D edt Moriarty, Brian T. edt Wicks, Andrew C edt Erscheint auch als Druckausgabe 978-1-107-02387-1 Erscheint auch als Druckausgabe 978-1-107-65020-6 https://doi.org/10.1017/CBO9781139152389 Verlag URL des Erstveröffentlichers Volltext HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029108190&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Public trust in business Machine generated contents note: Preface: discovering new territory in public trust in business; Acknowledgements; 1. Public trust in business: what's the problem and why does it matter? Andrew C. Wicks, Brian T. Moriarty and Jared D. Harris; Part I. Trusting the Institution of Business: 2. The economic crisis of 2008, trust in government, and generalized trust Eric M. Uslaner; 3. Too big to trust? Managing stakeholder trust in the post-bailout economy Deepak Malhotra; 4. At the crossroads of trust and distrust: skepticism and ambivalence towards business Robert Bies; 5. Public trust in business and its determinants Kirsten Martin, Michael Pirson and Bidhan L. Parmar; 6. The role of public, relational and organizational trust in economic affairs Karen S. Cook and Oliver Schilke; Part II. Public Trust and Business Organizations: 7. Public trust and trust in particular firm-stakeholder interactions: a theoretical model and implications for management Jared D. Harris and Andrew C. Wicks; 8. Creating more trusting and trustworthy organizations: exploring the foundations and benefits of presumptive trust Roderick Kramer; 9. Building trust through reputation management Paul Argenti; 10. Can trust flourish where institutionalized distrust reigns? Reinhard Bachmann and Edeltraud Hanappi-Egger; 11. Roles of third parties in trust repair: lessons from high tech alliances for public trust Rosalinde Klein Woolthuis, Bart Nooteboom and Gjalt de Jong; 12. The repair of public trust following controllable or uncontrollable organizational failures: a conceptual framework Laura Poppo and Donald J. Schepker; 13. Conclusion: towards a better understanding of public trust in business Jared D. Harris, Andrew C. Wicks and Brian T. Moriarty; Index Wirtschaft Trust Public relations Business ethics Business / Public opinion Corporate culture |
| title | Public trust in business |
| title_auth | Public trust in business |
| title_exact_search | Public trust in business |
| title_full | Public trust in business edited by Jared D. Harris, Brian T. Moriarty, Andrew C. Wicks |
| title_fullStr | Public trust in business edited by Jared D. Harris, Brian T. Moriarty, Andrew C. Wicks |
| title_full_unstemmed | Public trust in business edited by Jared D. Harris, Brian T. Moriarty, Andrew C. Wicks |
| title_short | Public trust in business |
| title_sort | public trust in business |
| topic | Wirtschaft Trust Public relations Business ethics Business / Public opinion Corporate culture |
| topic_facet | Wirtschaft Trust Public relations Business ethics Business / Public opinion Corporate culture |
| url | https://doi.org/10.1017/CBO9781139152389 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029108190&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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