Human relations in organizations: Applications and skill building
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
McGraw-Hill Education
[2017]
|
| Ausgabe: | tenth edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 492 Seiten |
| ISBN: | 9780077720568 |
Internformat
MARC
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| 245 | 1 | 0 | |a Human relations in organizations |b Applications and skill building |c Robert N. Lussier, Ph.D. Springfield College |
| 250 | |a tenth edition | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | PART ONE
PART FOUR
INTRAPERSONAL SKILLS:
BEHAVIOR, HUMAN RELATIONS,
AND PERFORMANCE BEGIN
WITH YOU 1
1 Understanding Behavior, Human Relations,
and Performance 2
2 Personality, Stress, Learning, and Perception 29
3 Attitudes, Self-Concept, Values, and Ethics 59
4 Time and Career Management 90
PART TWO
INTERPERSONAL SKILLS:
THE FOUNDATION OF
HUMAN RELATIONS 123
5 Communications, Emotions, and Criticism 124
6 Dealing with Conflict 163
PART THREE
LEADERSHIP SKILLS:
INFLUENCING OTHERS 199
7 Leading and Trust 200
8 Motivating Performance 234
9 Ethical Power, Politics, and Etiquette 265
10 Networking and Negotiating 298
LEADERSHIP SKILLS: TEAM AND
ORGANIZATIONAL BEHAVIOR, HUMAN
RELATIONS, AND PERFORMANCE 329
11 Team Dynamics, Creativity and Problem Solving,
and Decision Making 330
12 Organizational Change and Culture 374
13 Valuing Diversity Globally 406
Appendix A
Applying Human Relations Skills 440
GLOSSARY 450
ENDNOTES 455
INDEX 473
vi
PART.ONE
CHAPTER 4
INTRAPERSONAL SKILLS: BEHAVIOR,
HUMAN RELATIONS, AND
PERFORMANCE BEGIN WITH YOU 1
CHAPTER 1
Understanding Behavior, Human Relations,
and Performance 2
Why Human Relations Skills Are So Important 3
Behavior, Human Relations, and
Organizational Performance 4
Human Relations: Past, Present, and Future 7
Developing Human Relations Skills 11
What’s in the Book 15
Assessing Your Human Relations Abilities and Skills 18
CHAPTER 2
Personality, Stress, Learning,
and Perception 29
How Personality, Stress, Intelligence and Learning,
Perception, and First Impressions Affect Behavior, Human
Relations, and Performance 30
Personality 30
Stress 36
Intelligence, Emotional Intelligence, and Learning 41
Perception 45
Developing Positive First Impressions 47
CHAPTER 3
Attitudes, Self-Concept, Values,
and Ethics 59
How Attitudes, Job Satisfaction, Self-Concept,
Values, and Ethics Affect Behavior, Human Relations,
and Performance 60
Attitudes 60
Job Satisfaction 65
Self-Concept 67
Values 71
Ethics 73
Time and Career Management 90
How Time Management and Career Skills Affect Behavior,
Human Relations, and Performance 91
Time Management 91
Career Management 103
PART TWO
INTERPERSONAL SKILLS:
THE FOUNDATION OF HUMAN
RELATIONS 123
CHAPTER 5
Communications, Emotions,
and Criticism 124
How Communications, Emotions,
and Criticism Affect Behavior, Human Relations,
and Performance 125
Organizational Structure and Communication 125
The Communication Process, Barriers,
and Differences 129
Sending Messages 134
Receiving Messages 136
Responding to Messages 139
Situational Communication 142
Dealing with Emotions and Criticism 143
CHAPTER 6
Dealing with Conflict 163
How Interpersonal Dynamics Affect Behavior,
Human Relations, and Performance 164
Transactional Analysis 164
Assertiveness 168
Anger and Violence in the Workplace 172
Conflict Management Styles 174
Resolving Conflicts with the Collaborating
Conflict Style 180
Putting It All Together 183
vii
vin
Contents
PART THREE
LEADERSHIP SKILLS:
INFLUENCING OTHERS 199
CHAPTER 7
Leading and Trust 200
How Leadership Affects Behavior,
Human Relations, and Performance 201
Leadership Trait Theory 202
Behavioral Leadership Theories 203
Contingency Leadership Theories 207
Situational Supervision 211
Putting the Leadership Theories Together 217
Diversity and Global Leadership 217
Trust 219
CHAPTER 8
Motivating Performance 234
The Importance of Motivation 235
Content Motivation Theories 236
Process Motivation Theories 242
Reinforcement Theory 244
Motivation Techniques 246
Do Motivation Theories Apply Globally? 253
CHAPTER 9
Ethical Power, Politics, and Etiquette 265
How Power, Politics, Etiquette, and Ethics Affect Behavior,
Human Relations, and Performance 266
Power 267
Organizational Politics 274
Vertical Politics 276
Horizontal Politics 278
Business Etiquette 280
Customer Satisfaction and Etiquette 284
Do Power, Politics, and Etiquette Apply Globally? 286
CHAPTER 10
Networking and Negotiating 298
How Networking and Negotiating Affect Behavior, Human
Relations, and Performance 299
Networking 299
Negotiating 307
Do Networking and Negotiating Apply Globally? 314
The Infl uencing Process 315
PART FOUR
LEADERSHIP SKILLS: TEAM AND
ORGANIZATIONAL BEHAVIOR, HUMAN
RELATIONS, AND PERFORMANCE 329
CHAPTER 11
Team Dynamics, Creativity and Problem
Solving, and Decision Making 330
How Teams, Creativity and Problem Solving, and Decision
Making Affect Behavior, Human Relations, and
Performance 331
Teams 331
Team Dynamics 334
Team Development Stages and Leadership 338
Leadership Skills in Meetings 344
Problem Solving and Decision Making 348
Creativity and Group Problem Solving and Decision
Making 352
Does Teamwork and Decision Making
Apply Globally? 355
Putting It All Together 357
CHAPTER 12
Organizational Change
and Culture 374
How Change Affects Behavior,
Human Relations, and Performance 375
Managing Change 375
Resistance to Change and How to Overcome It 378
Organizational Culture 383
Organizational Climate 384
Organizational Development 385
Global Differences 390
The Relationship Between Organizational Culture, Climate,
and Development 391
CHAPTER 13
Valuing Diversity Globally 406
How Diversity Affects Behavior, Human Relations,
and Performance 407
Prejudice and Discrimination 407
Equal Employment Opportunity For All 409
The Legally Protected and Sexual Harassment 412
Sexism, Racism, and Work and Family Balance 415
Managing Diversity 422
Global Diversity 423
Handling Complaints 426
Appendix A
Applying Human Relations Skills 440
GLOSSARY 450
ENDNOTES 455
INDEX 473
|
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| spelling | Lussier, Robert N. 1949- Verfasser (DE-588)171707192 aut Human relations in organizations Applications and skill building Robert N. Lussier, Ph.D. Springfield College tenth edition New York, NY McGraw-Hill Education [2017] © 2017 XIX, 492 Seiten txt rdacontent n rdamedia nc rdacarrier Interpersonal relations Organizational behavior Betriebsklima (DE-588)4006188-7 gnd rswk-swf Personalplanung (DE-588)4121466-3 gnd rswk-swf Personalplanung (DE-588)4121466-3 s Betriebsklima (DE-588)4006188-7 s DE-604 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029095235&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lussier, Robert N. 1949- Human relations in organizations Applications and skill building Interpersonal relations Organizational behavior Betriebsklima (DE-588)4006188-7 gnd Personalplanung (DE-588)4121466-3 gnd |
| subject_GND | (DE-588)4006188-7 (DE-588)4121466-3 |
| title | Human relations in organizations Applications and skill building |
| title_auth | Human relations in organizations Applications and skill building |
| title_exact_search | Human relations in organizations Applications and skill building |
| title_full | Human relations in organizations Applications and skill building Robert N. Lussier, Ph.D. Springfield College |
| title_fullStr | Human relations in organizations Applications and skill building Robert N. Lussier, Ph.D. Springfield College |
| title_full_unstemmed | Human relations in organizations Applications and skill building Robert N. Lussier, Ph.D. Springfield College |
| title_short | Human relations in organizations |
| title_sort | human relations in organizations applications and skill building |
| title_sub | Applications and skill building |
| topic | Interpersonal relations Organizational behavior Betriebsklima (DE-588)4006188-7 gnd Personalplanung (DE-588)4121466-3 gnd |
| topic_facet | Interpersonal relations Organizational behavior Betriebsklima Personalplanung |
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