The conversational interface: talking to smart devices
Gespeichert in:
Hauptverfasser: | , , |
---|---|
Format: | Buch |
Sprache: | English |
Veröffentlicht: |
[Cham, ZG]
Springer
[2016]
|
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis Klappentext |
Beschreibung: | xxii, 422 Seiten Illustrationen (überwiegend farbig) |
ISBN: | 9783319329659 |
Internformat
MARC
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245 | 1 | 0 | |a The conversational interface |b talking to smart devices |c Michael McTear, Zoraida Callejas, David Griol |
264 | 1 | |a [Cham, ZG] |b Springer |c [2016] | |
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Datensatz im Suchindex
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Contents
1 Introducing the Conversational Interface. 1
1.1 Introduction. 1
1.2 Who Should Read the Book?. 2
1.3 A Road Map for the Book. 2
1.3.1 Part I: Conversational Interfaces: Preliminaries. 4
1.3.2 Part U: Developing a Speech-Based Conversational
Interface. 4
1.3.3 Part HI: Conversational Interfaces and Devices. . 5
1.3.4 Part IV: Evaluation and Future Prospects. 6
Part I Conversational Interfaces: Preliminaries
2 The Dawn of the Conversational Interface. 11
2.1 Introduction. 11
2.2 Interacting with a Conversational Interface. 12
2.3 Conversational Interfaces for Smart Watches and Other
Devices. 15
2.4 Explaining the Rise of the Conversational Interface. 15
2.4.1 Technological Developments. 16
2.4.2 User Acceptance and Adoption. 18
2.4.3 Enterprise and Specialized VPAs. 19
2.4.4 The Cycle of Increasing Returns. 20
2.5 The Technologies that Make up a Conversational Interface . 20
2.6 Summary. 22
References. 24
3 Toward a Technology of Conversation. 25
3.1 Introduction. 25
3.2 Conversation as Action. 26
3.3 The Structure of Conversation. 31
3.3.1 Dealing with Longer Sequences. 34
ix
x Contents
3.4 Conversation as a Joint Activity. 35
3.4.1 Turn Taking in Conversation . 36
3.4.2 Grounding. 37
3.4.3 Conversational Repair. 40
3.5 The Language of Conversation. 42
3.5.1 Prosodic, Paralinguistic, and Nonverbal Behaviors . 43
3.5.2 Implications for the Conversational interface. 44
3.6 Summary . 45
References. 47
4 Conversational Interfaces: Past and Present. 51
4.1 Introduction. 51
4.2 Conversational Interfaces: A Brief History. 52
4.2.1 A Typical Interaction with a Spoken
Dialog System. 52
4.2.2 An Interaction that Goes Wrong. 54
4.2.3 Spoken Dialog Systems. 55
4.2.4 Voice User Interfaces. 56
4.2.5 Embodied Conversational Agent, Companions,
and Social Robots. 56
4.2.6 Chatbots. 57
4.3 What Have We Learned so Far?. 58
4.3.1 Making Systems More Intelligent. 58
4.3.2 Using Incremental Processing to Model
Conversational Phenomena. 60
4.3.3 Languages and Toolkits for Developers. 61
4.3.4 Large-Scale Experiments on System Design
Using Techniques from Machine Learning. 62
4.4 Summary. 65
References. 68
Part II Developing a Speech-Based Conversational Interface
5 Speech Input and Output. 75
5.1 Introduction. 75
5.2 Speech Recognition. 75
5.2.1 ASR as a Probabilistic Process. 77
5.2.2 Acoustic Model. 78
5.2.3 Language Model. 81
5.2.4 Decoding. 82
5.3 Text-to-Speech Synthesis. 83
5.3.1 Text Analysis. 83
5.3.2 Waveform Synthesis. 86
5.3.3 Using Prerecorded Speech. 87
5.3.4 Speech Synthesis Markup Language. 87
Contents xi
5.4 Summary. 89
References. 91
6 Implementing Speech Input and Output. 93
6.1 Introduction. 93
6.2 Web Speech API. 95
6.2.1 Text-to-Speech Synthesis. 95
6.2.2 Speech Recognition. 98
6.3 The Android Speech APIs. 100
6.3.1 Text-to-Speech Synthesis. 103
6.3.2 Speech Recognition. 110
6.3.3 Using Speech for Input and Output. 117
6.4 Summary. 121
7 Creating a Conversational Interface Using Chatbot
Technology. 125
7.1 Introduction. 125
7.2 Introducing the Pandorabots Platform. 127
7.3 Developing Your Own Bot Using AIML. 131
7.3.1 Creating Categories. 131
7.3.2 Wildcards. 133
7.3.3 Variables. 134
7.3.4 Sets and Maps. 135
7.3.5 Context. 136
7.4 Creating a Link to Pandorabots from Your Android App. 139
7.4.1 Creating a Bot in the Developer Portal. 139
7.4.2 Linking an Android App to a Bot. 143
7.5 Introducing Mobile Functions. 147
7.5.1 Processing the oob Tags. 147
7.5.2 Battery Level. . 149
7.5.3 Search Queries. 149
7.5.4 Location and Direction Queries. 151
7.6 Extending the App. 153
7.7 Alternatives to AIML. 154
7.8 Some Ways in Which AIML Can Be Further Developed. 154
7.8.1 Learning a Chatbot Specification from Data. 154
7.8.2 Making Use of Techniques from Natural Language
Processing. 156
7.9 Summary. 157
References. 157
8 Spoken Language Understanding. 161
8.1 Introduction. 161
8.2 Technologies for Spoken Language Understanding. 163
8.3 Dialog Act Recognition. 164
8.4 Identifying Intent. 165
Contents
xii
8.5 Analyzing the Content of the User’s Utterances. 166
8.5.1 Tokenization. 166
8.5.2 Bag of Words. 166
8.5.3 Latent Semantic Analysis. 167
8.5.4 Regular Expressions. 168
8.5.5 Part-of-Speech Tagging. 168
8.5.6 Information Extraction. 169
8.5.7 Semantic Role Labeling. 169
8.6 Obtaining a Complete Semantic Interpretation of the Input . 170
8.6.1 Semantic Grammar. 170
8.6.2 Syntax-Driven Semantic Analysis. 172
8.7 Statistical Approaches to Spoken Language Understanding . 175
8.7.1 Generative Models. 176
8.7.2 Discriminative Models . 178
8.7.3 Deep Learning for Natural and Spoken Language
Understanding. 179
8.8 Summary. 180
References. 182
9 Implementing Spoken Language Understanding. 187
9.1 Introduction. 187
9.2 Getting Started with the Api.ai Platform. 188
9.2.1 Exercise 9.1 Creating an Agent in Api.ai. 188
9.2.2 Exercise 9.2 Testing the Agent. 189
9.3 Creating an Android App for an Agent. 191
9.3.1 Exercise 9.3 Producing a Semantic Parse. 191
9.3.2 Exercise 9.4 Testing the App. 194
9.4 Specifying Your Own Entities and Intents.!. 195
9.4.1 Exercise 9.5 Creating Entities. 195
9.4.2 Exercise 9.6 Creating an Intent. 197
9.4.3 Exercise 9.7 Testing the Custom Entities
and Intents. 199
9.5 Using Aliases. 199
9.6 Using Context. 199
9.6.1 Exercise 9.8 Defining Contexts. 200
9.7 Creating a Slot Filling Dialog. 200
9.7.1 Exercise 9.9 Creating a Slot-Filling Dialog. 201
9.7.2 Exercise 9.10 Additional Exercises. 202
9.8 Overview of Some Other Spoken Language Understanding
Tools. 202
9.8.1 Tools Using Intents and Entities. 203
9.8.2 Toolkits for various other NLP Tasks. 206
9.9 Summary. 207
References.i. 208
Contents
xiii
10 Dialog Management. 209
10.1 Introduction. 209
10.2 Defining the Dialog Management Task. 210
10.2.1 Interaction Strategies. 211
10.2.2 Error Handling and Confirmation Strategies. 214
10.3 Handcrafted Approaches to Dialog Management. 215
10.4 Statistical Approaches to Dialog Management. 217
10.4.1 Reinforcement Learning. 219
10.4.2 Corpus-Based Approaches. 225
10.5 Summary. 228
References. 229
11 Implementing Dialog Management. 235
11.1 Introduction. 235
11.2 Development of a Conversational Interface
Using a Rule-Based Dialog Management Technique. 236
11.2.1 Practical Exercises Using VoiceXML. 242
11.3 Development of a Conversational Interface
Using a Statistical Dialog Management Technique. 257
11.4 Summary.’. 262
References. 263
12 Response Generation. 265
12.1 Introduction. 265
12.2 Using Canned Text and Templates. 265
12.3 Using Natural Language Generation Technology. 268
12.3.1 Document Planning. 269
12.3.2 Microplanning. 270
12.3.3 Realization. 271
12.4 Statistical Approaches to Natural Language Generation. 272
12.5 Response Generation for Conversational Queries. 273
12.5.1 Question Answering. 274
12.5.2 Structured Resources to Support Conversational
Question Answering. 275
12.5.3 Text Summarization. 276
12.6 Summary. 276
References. 278
Part III Conversational Interfaces and Devices
13 Conversational Interfaces: Devices, Wearables, Virtual Agents,
and Robots. 283
13.1 Introduction. 283
13.2 Wearables. 284
13.2.1 Smartwatches and Wristbands. 284
13.2.2 Armbands and Gloves. 285
XIV
Contents
13.2.3 Smart Glasses. 286
13.2.4 Smart Jewelry. 287
13.2.5 Smart Clothing. 288
13.3 Multimodal Conversational Interfaces for Smart Devices
and Wearables. 289
13.4 Virtual Agents. 293
13.5 Multimodal Conversations with Virtual Agents. 294
13.6 Examples of Tools for Creating Virtual Agents. 295
13.7 Social Robots. 296
13.8 Conversational Interfaces for Robots. 297
13.9 Examples of Social Robots and Tools for Creating Robots . 298
13.9.1 Aldebaran Robots. 298
13.9.2 Jibo. 299
13.9.3 FurHat. 300
13.9.4 Aisoy. 300
13.9.5 Amazon Echo. 302
13.9.6 Hello Robo. 302
13.9.7 The Open Robot Hardware Initiative. 302
13.9.8 iCub.Org: Open-Source Cognitive Humanoid
Robotic Platform. 302
13.9.9 SPEAKY for Robots. 303
13.9.10 The Robot Operating System (ROS). 303
13.10 Summary. 304
References . 305
14 Emotion, Affect, and Personality. 309
14.1 Introduction. 309
14.2 Computational Models of Emotion. 310
14.2.1 The Dimensional Approach. 310
14.2.2 The Discrete Approach. 312
14.2.3 The Appraisal Approach. 312
14.3 Models of Personality. 314
14.3.1 The Detection of Personality. 315
14.3.2 Simulating Personality. 316
14.4 Making Use of Affective Behaviors in the Conversational
Interface. 319
14.4.1 Acknowledging Awareness and Mirroring
Emotion. 319
14.4.2 Dealing with and Provoking the User’s Emotions. . . . 320
14.4.3 Building Empathy. 321
14.4.4 Fostering the User’s Engagement. 322
14.4.5 Emotion as Feedback on the System’s
Performance. 322
14.5 Summary. 323
References. 325
Contents
XV
15 Affective Conversational Interfaces. 329
15.1 Introduction. 329
15.2 Representing Emotion with EmotionML. 330
15.3 Emotion Recognition. 333
15.3.1 Emotion Recognition from Physiological Signals . 335
15.3.2 Emotion Recognition from Speech. 339
15.3.3 Emotion Recognition from Facial Expressions
and Gestures. 344
15.4 Emotion Synthesis. 349
15.4.1 Expressive Speech Synthesis. 349
15.4.2 Generating Facial Expressions, Body Posture,
and Gestures. 350
15.4.3 The Uncanny Valley. 352
15.5 Summary. 353
References. 354
16 Implementing Multimodal Conversational Interfaces
Using Android Wear. 359
16.1 Introduction. 359
16.2 Visual Interfaces for Android Wear. 361
16.3 Voice Interfaces for Android Wear. 363
16.3.1 System-Provided Voice Actions. 364
16.3.2 Developer-Defined Voice Actions. 366
16.4 Summary. 375
Part IV Evaluation and Future Directions
17 Evaluating the Conversational Interface. 379
17.1 Introduction. 379
17.2 Objective Evaluation. 380
17.2.1 Overall System Evaluation. 381
17.2.2 Component Evaluation. 382
17.2.3 Metrics Used in Industry. 387
17.3 Subjective Evaluation. 388
17.3.1 Predicting User Satisfaction. 389
17.4 Evaluation Procedures. 394
17.4.1 Evaluation Settings: Laboratory Versus Field. 394
17.4.2 Wizard of Oz. 395
17.4.3 Test Subjects. 396
17.5 Summary. 398
References. 399
XVI
Contents
18 Future Directions. 403
18.1 Introduction. 403
18.2 Advances in Technology. . 403
18.2.1 Cognitive Computing. 404
18.2.2 Deep Learning. 404
18.2.3 The Internet of Things. 406
18.2.4 Platforms, SDKs, and APIs for Developers. 406
18.3 Applications that Use Conversational Interfaces. 408
18.3.1 Enterprise Assistants. 408
18.3.2 Ambient Intelligence and Smart Environments. 409
18.3.3 Health care . 410
18.3.4 Companions for the Elderly. 411
18.3.5 Conversational Toys and Educational Assistants. 412
18.3.6 Bridging the Digital Divide for Under-Resourced
Languages. 414
18.4 Summary. 415
References. 417
Index
419
Michael McTear · Zoraida Callejas · David Griol
The Conversational Interface
Talking to Smart Devices
' . l
t
This book provides a comprehensive introduction to the conversational interface,
which is becoming the main mode of interaction with virtual personal assistants,
smart devices, various types of wearables, and social robots. The book consists of four
parts: Part I presents the background to conversational interfaces, examining past and
present work on spoken language interaction with computers; Part II covers the various
technologies that are required to build a conversational interface along with practical
chapters and exercises using open source tools; Part III looks at interactions with smart
devices, wearables, and robots, and then goes on to discuss the role of emotion and
personality in the conversational interface; Part IV examines methods for evaluating
conversational interfaces and discusses future directions.
• Presents a comprehensive overview of the various technologies that underlie
conversational user interfaces;
• Combines descriptions of conversational user interface technologies with a guide
to various toolkits and software that enable readers to implement and test their own
solutions;
• Provides a series of worked examples so readers can develop and implement different
aspects of the technologies. |
any_adam_object | 1 |
author | McTear, Michael 1943- Callejas, Zoraida 1982- Griol, David 1976- |
author_GND | (DE-588)172245311 (DE-588)1106138937 (DE-588)1106139712 |
author_facet | McTear, Michael 1943- Callejas, Zoraida 1982- Griol, David 1976- |
author_role | aut aut aut |
author_sort | McTear, Michael 1943- |
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building | Verbundindex |
bvnumber | BV043657500 |
classification_rvk | ST 280 ST 306 |
ctrlnum | (OCoLC)1075747670 (DE-599)BVBBV043657500 |
dewey-full | 621.382 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 621 - Applied physics |
dewey-raw | 621.382 |
dewey-search | 621.382 |
dewey-sort | 3621.382 |
dewey-tens | 620 - Engineering and allied operations |
discipline | Informatik Elektrotechnik / Elektronik / Nachrichtentechnik |
format | Book |
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id | DE-604.BV043657500 |
illustrated | Illustrated |
indexdate | 2024-07-20T09:02:52Z |
institution | BVB |
isbn | 9783319329659 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029070942 |
oclc_num | 1075747670 |
open_access_boolean | |
owner | DE-11 DE-29 DE-355 DE-BY-UBR DE-523 DE-20 |
owner_facet | DE-11 DE-29 DE-355 DE-BY-UBR DE-523 DE-20 |
physical | xxii, 422 Seiten Illustrationen (überwiegend farbig) |
publishDate | 2016 |
publishDateSearch | 2016 |
publishDateSort | 2016 |
publisher | Springer |
record_format | marc |
spelling | McTear, Michael 1943- Verfasser (DE-588)172245311 aut The conversational interface talking to smart devices Michael McTear, Zoraida Callejas, David Griol [Cham, ZG] Springer [2016] © 2016 xxii, 422 Seiten Illustrationen (überwiegend farbig) txt rdacontent n rdamedia nc rdacarrier Engineering User interfaces (Computer systems) Computational linguistics Signal, Image and Speech Processing User Interfaces and Human Computer Interaction Language Translation and Linguistics Ingenieurwissenschaften Schnittstelle (DE-588)4053059-0 gnd rswk-swf Smart Device (DE-588)7525182-6 gnd rswk-swf Automatische Spracherkennung (DE-588)4003961-4 gnd rswk-swf Smart Device (DE-588)7525182-6 s Schnittstelle (DE-588)4053059-0 s Automatische Spracherkennung (DE-588)4003961-4 s DE-604 Callejas, Zoraida 1982- Verfasser (DE-588)1106138937 aut Griol, David 1976- Verfasser (DE-588)1106139712 aut Erscheint auch als Online-Ausgabe 10.1007/978-3-319-32967-3 Erscheint auch als Online-Ausgabe 978-3-319-32967-3 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029070942&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029070942&sequence=000002&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
spellingShingle | McTear, Michael 1943- Callejas, Zoraida 1982- Griol, David 1976- The conversational interface talking to smart devices Engineering User interfaces (Computer systems) Computational linguistics Signal, Image and Speech Processing User Interfaces and Human Computer Interaction Language Translation and Linguistics Ingenieurwissenschaften Schnittstelle (DE-588)4053059-0 gnd Smart Device (DE-588)7525182-6 gnd Automatische Spracherkennung (DE-588)4003961-4 gnd |
subject_GND | (DE-588)4053059-0 (DE-588)7525182-6 (DE-588)4003961-4 |
title | The conversational interface talking to smart devices |
title_auth | The conversational interface talking to smart devices |
title_exact_search | The conversational interface talking to smart devices |
title_full | The conversational interface talking to smart devices Michael McTear, Zoraida Callejas, David Griol |
title_fullStr | The conversational interface talking to smart devices Michael McTear, Zoraida Callejas, David Griol |
title_full_unstemmed | The conversational interface talking to smart devices Michael McTear, Zoraida Callejas, David Griol |
title_short | The conversational interface |
title_sort | the conversational interface talking to smart devices |
title_sub | talking to smart devices |
topic | Engineering User interfaces (Computer systems) Computational linguistics Signal, Image and Speech Processing User Interfaces and Human Computer Interaction Language Translation and Linguistics Ingenieurwissenschaften Schnittstelle (DE-588)4053059-0 gnd Smart Device (DE-588)7525182-6 gnd Automatische Spracherkennung (DE-588)4003961-4 gnd |
topic_facet | Engineering User interfaces (Computer systems) Computational linguistics Signal, Image and Speech Processing User Interfaces and Human Computer Interaction Language Translation and Linguistics Ingenieurwissenschaften Schnittstelle Smart Device Automatische Spracherkennung |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029070942&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029070942&sequence=000002&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
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