Klaus, P. (2014). Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies. Palgrave Macmillan.
Chicago-Zitierstil (17. Ausg.)Klaus, Philipp. Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies. Basingstoke: Palgrave Macmillan, 2014.
MLA-Zitierstil (9. Ausg.)Klaus, Philipp. Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies. Palgrave Macmillan, 2014.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.