Smiling Down the Line: Info-Service Work in the Global Economy
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Toronto
University of Toronto Press
[2016]
|
| Schlagworte: | |
| Online-Zugang: | FKE01 FLA01 UBG01 FHA01 UPA01 FAW01 FAB01 FCO01 Volltext |
| Beschreibung: | Description based on online resource; title from PDF title page (publisher’s Web site, viewed Jan. 06, 2016) |
| Beschreibung: | 1 online resource |
| ISBN: | 9781442697850 |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Russell, Bob |
| author_facet | Russell, Bob |
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| author_sort | Russell, Bob |
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| building | Verbundindex |
| bvnumber | BV043493511 |
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| contents | Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded.Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries |
| ctrlnum | (ZDB-23-DGG)9781442697850 (OCoLC)1165448718 (DE-599)BVBBV043493511 |
| dewey-full | 331.2/041658812 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 331 - Labor economics |
| dewey-raw | 331.2/041658812 |
| dewey-search | 331.2/041658812 |
| dewey-sort | 3331.2 841658812 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| spelling | Russell, Bob Verfasser aut Smiling Down the Line Info-Service Work in the Global Economy Bob Russell Toronto University of Toronto Press [2016] © 2009 1 online resource txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (publisher’s Web site, viewed Jan. 06, 2016) Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded.Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries Call center agents Employment Call center agents Social conditions Call centers Management http://www.degruyter.com/doi/book/10.3138/9781442697850 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Russell, Bob Smiling Down the Line Info-Service Work in the Global Economy Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded.Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries Call center agents Employment Call center agents Social conditions Call centers Management |
| title | Smiling Down the Line Info-Service Work in the Global Economy |
| title_auth | Smiling Down the Line Info-Service Work in the Global Economy |
| title_exact_search | Smiling Down the Line Info-Service Work in the Global Economy |
| title_full | Smiling Down the Line Info-Service Work in the Global Economy Bob Russell |
| title_fullStr | Smiling Down the Line Info-Service Work in the Global Economy Bob Russell |
| title_full_unstemmed | Smiling Down the Line Info-Service Work in the Global Economy Bob Russell |
| title_short | Smiling Down the Line |
| title_sort | smiling down the line info service work in the global economy |
| title_sub | Info-Service Work in the Global Economy |
| topic | Call center agents Employment Call center agents Social conditions Call centers Management |
| topic_facet | Call center agents Employment Call center agents Social conditions Call centers Management |
| url | http://www.degruyter.com/doi/book/10.3138/9781442697850 |
| work_keys_str_mv | AT russellbob smilingdownthelineinfoserviceworkintheglobaleconomy |