The Influence of Culture and Personality on Customer Satisfaction: An Empirical Analysis across Countries
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Wiesbaden
Springer Gabler
[2016]
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| Schriftenreihe: | International Management Studies
|
| Schlagworte: | |
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| Beschreibung: | 1 Online-Ressource (XIX, 208 Seiten) 22 Illustrationen |
| ISBN: | 9783658125578 |
| DOI: | 10.1007/978-3-658-12557-8 |
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Datensatz im Suchindex
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| adam_text | THE INFLUENCE OF CULTURE AND PERSONALITY ON CUSTOMER SATISFACTION
/ KRUEGER, FRANZISKA
: 2016
ABSTRACT / INHALTSTEXT
FRANZISKA KRUEGER PRESENTS TWO QUANTITATIVE CROSS-CULTURAL STUDIES THAT
EXAMINE THE GENERALIZABILITY OF THE ZONE OF TOLERANCE AND THE
CONFIRMATION/DISCONFIRMATION-PARADIGM ACROSS COUNTRIES. SHE INVESTIGATES
THE POTENTIAL INFLUENCE OF HOFSTEDE S CULTURAL DIMENSIONS AND THE BIG
FIVE PERSONALITY TRAITS ON THE MODELS VARIABLES. AS A RESULT, THE
STUDIES CONFIRM THAT BOTH MODELS CAN BE USED TO EXPLAIN CUSTOMER
SATISFACTION AND ITS DETERMINANTS ACROSS NATIONAL BORDERS AND CULTURES.
CONTENTS • THE SATISFIED CUSTOMER IN INTERNATIONAL BUSINESS •
CUSTOMER SATISFACTION, CULTURE, AND PERSONALITY • THE STRUCTURE OF THE
ZONE OF TOLERANCE ACROSS COUNTRIES AND INDIVIDUALS • THE
CONFIRMATION/DISCONFIRMATION-PARADIGM IN A CROSS-CULTURAL PERSPECTIVE
TARGET GROUPS • RESEARCHERS AND STUDENTS IN THE FIELDS OF
INTERNATIONAL MARKETING AND MANAGEMENT • PRACTITIONERS IN THE FIELDS
OF MARKET RESEARCH, MARKETING, AND STRATEGIC PLANNING IN INTERNATIONAL
ENTERPRISES THE AUTHOR DR. FRANZISKA KRUEGER COMPLETED HER DOCTORAL
THESIS UNDER THE SUPERVISION OF PROF. DR. BIRGITTA WOLFF AT THE
OTTO-VON-GUERICKE-UNIVERSITY MAGDEBURG, GERMANY. CURRENTLY, SHE IS PRESS
SPOKESPERSON OF THE MINISTRY FOR RESEARCH AND ECONOMIC AFFAIRS,
SAXONY-ANHALT
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
THE INFLUENCE OF CULTURE AND PERSONALITY ON CUSTOMER SATISFACTION
/ KRUEGER, FRANZISKA
: 2016
TABLE OF CONTENTS / INHALTSVERZEICHNIS
THE SATISFIED CUSTOMER IN INTERNATIONAL BUSINESS
CUSTOMER SATISFACTION, CULTURE, AND PERSONALITY
THE STRUCTURE OF THE ZONE OF TOLERANCE ACROSS COUNTRIES AND INDIVIDUALS
THE CONFIRMATION/DISCONFIRMATION-PARADIGM IN A CROSS-CULTURAL
PERSPECTIVE
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Krüger, Franziska |
| author_facet | Krüger, Franziska |
| author_role | aut |
| author_sort | Krüger, Franziska |
| author_variant | f k fk |
| building | Verbundindex |
| bvnumber | BV043422820 |
| classification_rvk | QP 620 QW 300 |
| collection | ZDB-2-BUM |
| ctrlnum | (OCoLC)946550437 (DE-599)BVBBV043422820 |
| dewey-full | 658.049 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.049 |
| dewey-search | 658.049 |
| dewey-sort | 3658.049 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-3-658-12557-8 |
| format | Thesis Electronic eBook |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV043422820 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-01T12:13:02Z |
| institution | BVB |
| isbn | 9783658125578 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028840713 |
| oclc_num | 946550437 |
| open_access_boolean | |
| owner | DE-83 DE-1046 DE-1043 DE-Aug4 DE-898 DE-BY-UBR DE-1049 DE-473 DE-BY-UBG DE-29 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-92 DE-824 DE-2070s DE-573 DE-M347 DE-703 DE-739 DE-634 DE-859 DE-861 DE-523 DE-355 DE-BY-UBR DE-706 |
| owner_facet | DE-83 DE-1046 DE-1043 DE-Aug4 DE-898 DE-BY-UBR DE-1049 DE-473 DE-BY-UBG DE-29 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-92 DE-824 DE-2070s DE-573 DE-M347 DE-703 DE-739 DE-634 DE-859 DE-861 DE-523 DE-355 DE-BY-UBR DE-706 |
| physical | 1 Online-Ressource (XIX, 208 Seiten) 22 Illustrationen |
| psigel | ZDB-2-BUM ZDB-2-BUM_2016 |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Springer Gabler |
| record_format | marc |
| series2 | International Management Studies |
| spellingShingle | Krüger, Franziska The Influence of Culture and Personality on Customer Satisfaction An Empirical Analysis across Countries Business Marketing International business enterprises Business and Management International Business Multinationales Unternehmen Wirtschaft Kulturelle Identität (DE-588)4033542-2 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Internationaler Vergleich (DE-588)4120509-1 gnd Persönlichkeitsstruktur (DE-588)4173874-3 gnd |
| subject_GND | (DE-588)4033542-2 (DE-588)4129147-5 (DE-588)4120509-1 (DE-588)4173874-3 (DE-588)4113937-9 |
| title | The Influence of Culture and Personality on Customer Satisfaction An Empirical Analysis across Countries |
| title_auth | The Influence of Culture and Personality on Customer Satisfaction An Empirical Analysis across Countries |
| title_exact_search | The Influence of Culture and Personality on Customer Satisfaction An Empirical Analysis across Countries |
| title_full | The Influence of Culture and Personality on Customer Satisfaction An Empirical Analysis across Countries Franziska Krüger |
| title_fullStr | The Influence of Culture and Personality on Customer Satisfaction An Empirical Analysis across Countries Franziska Krüger |
| title_full_unstemmed | The Influence of Culture and Personality on Customer Satisfaction An Empirical Analysis across Countries Franziska Krüger |
| title_short | The Influence of Culture and Personality on Customer Satisfaction |
| title_sort | the influence of culture and personality on customer satisfaction an empirical analysis across countries |
| title_sub | An Empirical Analysis across Countries |
| topic | Business Marketing International business enterprises Business and Management International Business Multinationales Unternehmen Wirtschaft Kulturelle Identität (DE-588)4033542-2 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Internationaler Vergleich (DE-588)4120509-1 gnd Persönlichkeitsstruktur (DE-588)4173874-3 gnd |
| topic_facet | Business Marketing International business enterprises Business and Management International Business Multinationales Unternehmen Wirtschaft Kulturelle Identität Verbraucherzufriedenheit Internationaler Vergleich Persönlichkeitsstruktur Hochschulschrift |
| url | https://doi.org/10.1007/978-3-658-12557-8 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028840713&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028840713&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
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