Reason, B., Løvlie, L., & Flu, M. B. (2016). Service design for business: A practical guide to optimizing the customer experience. John Wiley & Sons, Inc.
Chicago-Zitierstil (17. Ausg.)Reason, Ben, Lavrans Løvlie, und Melvin Brand Flu. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. Hoboken, New Jersey: John Wiley & Sons, Inc, 2016.
MLA-Zitierstil (9. Ausg.)Reason, Ben, et al. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. John Wiley & Sons, Inc, 2016.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.