APA (7th ed.) Citation

Loeffler, B. (2015). The experience: The 5 principles of Disney service and relationship excellence. Wiley.

Chicago Style (17th ed.) Citation

Loeffler, Bruce. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Hoboken, New Jersey: Wiley, 2015.

MLA (9th ed.) Citation

Loeffler, Bruce. The Experience: The 5 Principles of Disney Service and Relationship Excellence. Wiley, 2015.