The experience: the 5 principles of Disney service and relationship excellence
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, New Jersey
Wiley
[2015]
|
| Schlagworte: | |
| Online-Zugang: | FRO01 UBG01 URL des Erstveröffentlichers |
| Beschreibung: | "How to tell your clients and customers I. C.A.R.E."--cover. - Includes index This is a guide to mastering the art of customer service and service relationships, based on the principles employed at the Walt Disney Company. Based on the I. C.A.R.E. model, the five principles Impression, Connection, Attitude, Response, and Exceptionals give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of experience you are currently offering. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen. Topics include: "the experience" and what it means to the organization; the five levels of experience, and why most companies fail at it; service problems that face every company in the marketplace; the experience quotient and applying the I. C.A.R.E. principles; converting customers to ambassadors who share their story with others. -- |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 9781119153795 1119153794 9781119028673 1119028671 9781119028772 1119028779 9781119028659 1119028655 |
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| 100 | 1 | |a Loeffler, Bruce |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The experience |b the 5 principles of Disney service and relationship excellence |c Bruce Loeffler and Brian T. Church |
| 246 | 1 | 3 | |a Five principles of Disney service and relationship excellence |
| 264 | 1 | |a Hoboken, New Jersey |b Wiley |c [2015] | |
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| 500 | |a "How to tell your clients and customers I. C.A.R.E."--cover. - Includes index | ||
| 500 | |a This is a guide to mastering the art of customer service and service relationships, based on the principles employed at the Walt Disney Company. Based on the I. C.A.R.E. model, the five principles Impression, Connection, Attitude, Response, and Exceptionals give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of experience you are currently offering. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen. Topics include: "the experience" and what it means to the organization; the five levels of experience, and why most companies fail at it; service problems that face every company in the marketplace; the experience quotient and applying the I. C.A.R.E. principles; converting customers to ambassadors who share their story with others. -- | ||
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| 610 | 2 | 4 | |a Walt Disney Company |
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| 650 | 4 | |a Wirtschaft | |
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| 650 | 4 | |a Customer relations | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Loeffler, Bruce |
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| author_sort | Loeffler, Bruce |
| author_variant | b l bl |
| building | Verbundindex |
| bvnumber | BV043397656 |
| collection | ZDB-35-WIC |
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| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV043397656 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:24:54Z |
| institution | BVB |
| isbn | 9781119153795 1119153794 9781119028673 1119028671 9781119028772 1119028779 9781119028659 1119028655 |
| language | English |
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| spelling | Loeffler, Bruce Verfasser aut The experience the 5 principles of Disney service and relationship excellence Bruce Loeffler and Brian T. Church Five principles of Disney service and relationship excellence Hoboken, New Jersey Wiley [2015] 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier "How to tell your clients and customers I. C.A.R.E."--cover. - Includes index This is a guide to mastering the art of customer service and service relationships, based on the principles employed at the Walt Disney Company. Based on the I. C.A.R.E. model, the five principles Impression, Connection, Attitude, Response, and Exceptionals give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of experience you are currently offering. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen. Topics include: "the experience" and what it means to the organization; the five levels of experience, and why most companies fail at it; service problems that face every company in the marketplace; the experience quotient and applying the I. C.A.R.E. principles; converting customers to ambassadors who share their story with others. -- Walt Disney Company fast Walt Disney Company BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Wirtschaft Customer services Customer relations Church, Brian T. Sonstige oth https://onlinelibrary.wiley.com/doi/book/10.1002/9781119153795 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Loeffler, Bruce The experience the 5 principles of Disney service and relationship excellence Walt Disney Company fast Walt Disney Company BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Wirtschaft Customer services Customer relations |
| title | The experience the 5 principles of Disney service and relationship excellence |
| title_alt | Five principles of Disney service and relationship excellence |
| title_auth | The experience the 5 principles of Disney service and relationship excellence |
| title_exact_search | The experience the 5 principles of Disney service and relationship excellence |
| title_full | The experience the 5 principles of Disney service and relationship excellence Bruce Loeffler and Brian T. Church |
| title_fullStr | The experience the 5 principles of Disney service and relationship excellence Bruce Loeffler and Brian T. Church |
| title_full_unstemmed | The experience the 5 principles of Disney service and relationship excellence Bruce Loeffler and Brian T. Church |
| title_short | The experience |
| title_sort | the experience the 5 principles of disney service and relationship excellence |
| title_sub | the 5 principles of Disney service and relationship excellence |
| topic | Walt Disney Company fast Walt Disney Company BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Customer relations fast Customer services fast Wirtschaft Customer services Customer relations |
| topic_facet | Walt Disney Company BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Customer relations Customer services Wirtschaft |
| url | https://onlinelibrary.wiley.com/doi/book/10.1002/9781119153795 |
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