Service science: the foundations of service engineering and management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, New Jersey
Wiley
2014
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| Schlagworte: | |
| Online-Zugang: | FRO01 UBG01 Volltext Buchcover |
| Beschreibung: | Computational Thinking of Service Systems and Networks 6.1 Monitoring and Capturing People-centric Service Network Dynamics in Real Time 6.2 Computational Thinking of Service Systems 6.3 Modeling of a Configurable and Competitive Service System 6.4 Service Systems' Performance: Metrics and Measurements 6.5 PDGroup as an Exploratory Example of Service Systems Modeling 6.6 Conclusions Chapter 7. Education as a Service and Educational Service Systems 7.1 Systems of Schooling: Service Science's Perspective 7.2 Off-campus Learning: An Example of High School STEM Education Enhancement 7.3 A Quality Control and Management Case Study for Resident Education: the Systems Perspective 7.4 A Lifecycle and Real-time based Approach to Service Engineering and Management 7.5 Summary Chapter 8. . - "By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theoretical and practical approach to discuss the field of service science. Driven by today's new business environment, including advanced computing and telecommunications, accelerated business globalization, increased automation, and highly on-demand and competitive innovations, emphasis on the service sector has evolved to sources of innovations, collaboration, and value co-creation to optimally and cost-effectively meet the needs of end users, i.e. satisfaction, success, and profitability. Leading and competitive services enabled by service systems are all remarkably delineated by people-centric, information-driven, e-oriented, and satisfaction/success-focused characteristics. Compared to the mature knowledge of goods-producing business practices, service science is developing innovative, new constructs for mathematical modeling, process design, marketing, resource-revenue-risk management, and strategy. The book contains six parts: the evolution of services; service systems physics; market and service design; engineering and operations; delivery and service quality; and sustainment and improvement. By eliminating theoretical dependencies of each part, the book can also be tailored for students with different backgrounds and expectations. As opposed to typical course books where problems and exercises are used to help readers digest covered subjects, this book heavily relies on case studies to show how the presented theories and design principles are applied in practice, making it more suitable for students and professionals to master the foundations of service management"-- "As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"-- Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 9781118551851 1118551850 9781118551837 1118551834 9781118551820 1118551826 111810823X |
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| 500 | |a Includes bibliographical references and index | ||
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Datensatz im Suchindex
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| any_adam_object | 1 |
| author | Qiu, Robin G. |
| author_facet | Qiu, Robin G. |
| author_role | aut |
| author_sort | Qiu, Robin G. |
| author_variant | r g q rg rgq |
| building | Verbundindex |
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| dewey-full | 658 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658 |
| dewey-search | 658 |
| dewey-sort | 3658 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:24:52Z |
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| isbn | 9781118551851 1118551850 9781118551837 1118551834 9781118551820 1118551826 111810823X |
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| publisher | Wiley |
| record_format | marc |
| spelling | Qiu, Robin G. Verfasser aut Service science the foundations of service engineering and management Robin G. Qiu, The Pennsylvania State University USA. Hoboken, New Jersey Wiley 2014 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier Computational Thinking of Service Systems and Networks 6.1 Monitoring and Capturing People-centric Service Network Dynamics in Real Time 6.2 Computational Thinking of Service Systems 6.3 Modeling of a Configurable and Competitive Service System 6.4 Service Systems' Performance: Metrics and Measurements 6.5 PDGroup as an Exploratory Example of Service Systems Modeling 6.6 Conclusions Chapter 7. Education as a Service and Educational Service Systems 7.1 Systems of Schooling: Service Science's Perspective 7.2 Off-campus Learning: An Example of High School STEM Education Enhancement 7.3 A Quality Control and Management Case Study for Resident Education: the Systems Perspective 7.4 A Lifecycle and Real-time based Approach to Service Engineering and Management 7.5 Summary Chapter 8. . - "By relying on the recent development of service science, this book focuses on the science of implementing a service system throughout its lifecycle, spanning from service marketing, engineering, delivery, quality control, management, to further improvement. The author utilizes a combined theoretical and practical approach to discuss the field of service science. Driven by today's new business environment, including advanced computing and telecommunications, accelerated business globalization, increased automation, and highly on-demand and competitive innovations, emphasis on the service sector has evolved to sources of innovations, collaboration, and value co-creation to optimally and cost-effectively meet the needs of end users, i.e. satisfaction, success, and profitability. Leading and competitive services enabled by service systems are all remarkably delineated by people-centric, information-driven, e-oriented, and satisfaction/success-focused characteristics. Compared to the mature knowledge of goods-producing business practices, service science is developing innovative, new constructs for mathematical modeling, process design, marketing, resource-revenue-risk management, and strategy. The book contains six parts: the evolution of services; service systems physics; market and service design; engineering and operations; delivery and service quality; and sustainment and improvement. By eliminating theoretical dependencies of each part, the book can also be tailored for students with different backgrounds and expectations. As opposed to typical course books where problems and exercises are used to help readers digest covered subjects, this book heavily relies on case studies to show how the presented theories and design principles are applied in practice, making it more suitable for students and professionals to master the foundations of service management"-- "As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"-- Includes bibliographical references and index TECHNOLOGY & ENGINEERING / Operations Research bisacsh TECHNOLOGY & ENGINEERING / Industrial Engineering bisacsh Industrial engineering fast Service industries fast Service life (Engineering) fast Service industries local Service life (Engineering) local Industrial engineering local Service industries Service life (Engineering) Industrial engineering Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Produktentwicklung (DE-588)4139402-1 gnd rswk-swf Electronic books Dienstleistung (DE-588)4012178-1 s Produktentwicklung (DE-588)4139402-1 s 1\p DE-604 Dienstleistungsbetrieb (DE-588)4012181-1 s Management (DE-588)4037278-9 s 2\p DE-604 Erscheint auch als Druck-Ausgabe, Hardcover 978-1-118-10823-9 https://onlinelibrary.wiley.com/doi/book/10.1002/9781118551820 Verlag URL des Erstveröffentlichers Volltext SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028815290&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Buchcover 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Qiu, Robin G. Service science the foundations of service engineering and management TECHNOLOGY & ENGINEERING / Operations Research bisacsh TECHNOLOGY & ENGINEERING / Industrial Engineering bisacsh Industrial engineering fast Service industries fast Service life (Engineering) fast Service industries local Service life (Engineering) local Industrial engineering local Service industries Service life (Engineering) Industrial engineering Dienstleistungsbetrieb (DE-588)4012181-1 gnd Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd Produktentwicklung (DE-588)4139402-1 gnd |
| subject_GND | (DE-588)4012181-1 (DE-588)4037278-9 (DE-588)4012178-1 (DE-588)4139402-1 |
| title | Service science the foundations of service engineering and management |
| title_auth | Service science the foundations of service engineering and management |
| title_exact_search | Service science the foundations of service engineering and management |
| title_full | Service science the foundations of service engineering and management Robin G. Qiu, The Pennsylvania State University USA. |
| title_fullStr | Service science the foundations of service engineering and management Robin G. Qiu, The Pennsylvania State University USA. |
| title_full_unstemmed | Service science the foundations of service engineering and management Robin G. Qiu, The Pennsylvania State University USA. |
| title_short | Service science |
| title_sort | service science the foundations of service engineering and management |
| title_sub | the foundations of service engineering and management |
| topic | TECHNOLOGY & ENGINEERING / Operations Research bisacsh TECHNOLOGY & ENGINEERING / Industrial Engineering bisacsh Industrial engineering fast Service industries fast Service life (Engineering) fast Service industries local Service life (Engineering) local Industrial engineering local Service industries Service life (Engineering) Industrial engineering Dienstleistungsbetrieb (DE-588)4012181-1 gnd Management (DE-588)4037278-9 gnd Dienstleistung (DE-588)4012178-1 gnd Produktentwicklung (DE-588)4139402-1 gnd |
| topic_facet | TECHNOLOGY & ENGINEERING / Operations Research TECHNOLOGY & ENGINEERING / Industrial Engineering Industrial engineering Service industries Service life (Engineering) Dienstleistungsbetrieb Management Dienstleistung Produktentwicklung |
| url | https://onlinelibrary.wiley.com/doi/book/10.1002/9781118551820 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028815290&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT qiurobing servicesciencethefoundationsofserviceengineeringandmanagement |