Connective branding: building brand equity in a demanding world
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Bibliographic Details
Main Author: Fisher-Buttinger, Claudia (Author)
Format: Electronic eBook
Language:English
Published: Chichester, England Wiley ©2008
Subjects:
Online Access:FRO01
UBG01
Volltext
Item Description:Includes bibliographical references and index
This book bridges the gap between strengthening the 'employee brand' and the building 'external brand image' by synthesizing the two approaches. The result is a blurring of the boundaries and assigning creative powers to both. A customer has a number of interactions with the company, and each of these interactions has an impact on the brand equity account - either positive or negative. Examples of interactions include: the product itself, the purchasing process, the consumption experience, the 'face' of the organization, the call center, media etc. The real issue for the company is how to tran
Physical Description:1 Online-Ressource (xxi, 358 pages)
ISBN:9781119208396
1119208394
9780470740873
0470740876
9780470512401

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