Connective branding: building brand equity in a demanding world
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Bibliographische Detailangaben
1. Verfasser: Fisher-Buttinger, Claudia (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Chichester, England Wiley ©2008
Schlagworte:
Online-Zugang:FRO01
UBG01
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Beschreibung:Includes bibliographical references and index
This book bridges the gap between strengthening the 'employee brand' and the building 'external brand image' by synthesizing the two approaches. The result is a blurring of the boundaries and assigning creative powers to both. A customer has a number of interactions with the company, and each of these interactions has an impact on the brand equity account - either positive or negative. Examples of interactions include: the product itself, the purchasing process, the consumption experience, the 'face' of the organization, the call center, media etc. The real issue for the company is how to tran
Beschreibung:1 Online-Ressource (xxi, 358 pages)
ISBN:9781119208396
1119208394
9780470740873
0470740876
9780470512401

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