Business process mapping: improving customer satisfaction
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, N.J.
Wiley
©2009
|
| Ausgabe: | 2nd ed |
| Schlagworte: | |
| Online-Zugang: | FRO01 UBG01 Volltext |
| Beschreibung: | Includes index Now fully revised and updated -- a powerful, customer-focused tool for business improvement. Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and an |
| Beschreibung: | 1 Online-Ressource (xiii, 322 pages) |
| ISBN: | 9781119198390 1119198399 9780470496039 0470496037 |
Internformat
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| 100 | 1 | |a Jacka, J. Mike |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Business process mapping |b improving customer satisfaction |c J. Mike Jacka, Paulette J. Keller |
| 250 | |a 2nd ed | ||
| 264 | 1 | |a Hoboken, N.J. |b Wiley |c ©2009 | |
| 300 | |a 1 Online-Ressource (xiii, 322 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 500 | |a Now fully revised and updated -- a powerful, customer-focused tool for business improvement. Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and an | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Reengineering (Management) |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Reengineering (Management) | |
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| 689 | 0 | |8 1\p |5 DE-604 | |
| 700 | 1 | |a Keller, Paulette J. |e Sonstige |4 oth | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Hardcover |z 978-0-470-44458-0 |
| 856 | 4 | 0 | |u https://onlinelibrary.wiley.com/doi/book/10.1002/9781119198390 |x Verlag |z URL des Erstveröffentlichers |3 Volltext |
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Datensatz im Suchindex
| _version_ | 1804175963951464448 |
|---|---|
| any_adam_object | |
| author | Jacka, J. Mike |
| author_facet | Jacka, J. Mike |
| author_role | aut |
| author_sort | Jacka, J. Mike |
| author_variant | j m j jm jmj |
| building | Verbundindex |
| bvnumber | BV043390106 |
| collection | ZDB-35-WIC |
| ctrlnum | (ZDB-35-WIC)ocn430828462 (OCoLC)839019740 (DE-599)BVBBV043390106 |
| dewey-full | 658.401 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.401 658.8/12 |
| dewey-search | 658.401 658.8/12 |
| dewey-sort | 3658.401 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2nd ed |
| format | Electronic eBook |
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| id | DE-604.BV043390106 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:24:39Z |
| institution | BVB |
| isbn | 9781119198390 1119198399 9780470496039 0470496037 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028808690 |
| oclc_num | 430828462 839019740 |
| open_access_boolean | |
| owner | DE-861 |
| owner_facet | DE-861 |
| physical | 1 Online-Ressource (xiii, 322 pages) |
| psigel | ZDB-35-WIC UBG_PDA_WIC ZDB-35-WIC FRO_PDA_WIC ZDB-35-WIC UBG_PDA_WIC |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Wiley |
| record_format | marc |
| spelling | Jacka, J. Mike Verfasser aut Business process mapping improving customer satisfaction J. Mike Jacka, Paulette J. Keller 2nd ed Hoboken, N.J. Wiley ©2009 1 Online-Ressource (xiii, 322 pages) txt rdacontent c rdamedia cr rdacarrier Includes index Now fully revised and updated -- a powerful, customer-focused tool for business improvement. Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and an BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Reengineering (Management) fast Wirtschaft Consumer satisfaction Customer relations Reengineering (Management) Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 s Qualitätsmanagement (DE-588)4219057-5 s Verbraucherzufriedenheit (DE-588)4129147-5 s 1\p DE-604 Keller, Paulette J. Sonstige oth Erscheint auch als Druck-Ausgabe, Hardcover 978-0-470-44458-0 https://onlinelibrary.wiley.com/doi/book/10.1002/9781119198390 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Jacka, J. Mike Business process mapping improving customer satisfaction BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Reengineering (Management) fast Wirtschaft Consumer satisfaction Customer relations Reengineering (Management) Managementinformationssystem (DE-588)4074518-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4074518-1 (DE-588)4129147-5 (DE-588)4219057-5 |
| title | Business process mapping improving customer satisfaction |
| title_auth | Business process mapping improving customer satisfaction |
| title_exact_search | Business process mapping improving customer satisfaction |
| title_full | Business process mapping improving customer satisfaction J. Mike Jacka, Paulette J. Keller |
| title_fullStr | Business process mapping improving customer satisfaction J. Mike Jacka, Paulette J. Keller |
| title_full_unstemmed | Business process mapping improving customer satisfaction J. Mike Jacka, Paulette J. Keller |
| title_short | Business process mapping |
| title_sort | business process mapping improving customer satisfaction |
| title_sub | improving customer satisfaction |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer relations fast Reengineering (Management) fast Wirtschaft Consumer satisfaction Customer relations Reengineering (Management) Managementinformationssystem (DE-588)4074518-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Consumer satisfaction Customer relations Reengineering (Management) Wirtschaft Managementinformationssystem Verbraucherzufriedenheit Qualitätsmanagement |
| url | https://onlinelibrary.wiley.com/doi/book/10.1002/9781119198390 |
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