Measure what matters to customers: using key predictive indicators
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, N.J.
Wiley
©2006
|
| Schlagworte: | |
| Online-Zugang: | FRO01 UBG01 URL des Erstveröffentlichers |
| Beschreibung: | Includes bibliographical references (pages 163-169) and index Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does |
| Beschreibung: | 1 Online-Ressource (xxii, 186 pages) |
| ISBN: | 9781119201779 1119201772 0470056274 9780470056271 |
Internformat
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| 100 | 1 | |a Baker, Ronald J. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Measure what matters to customers |b using key predictive indicators |c Ronald J. Baker |
| 264 | 1 | |a Hoboken, N.J. |b Wiley |c ©2006 | |
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| 500 | |a Includes bibliographical references (pages 163-169) and index | ||
| 500 | |a Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Information Management |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Knowledge Capital |2 bisacsh | |
| 650 | 7 | |a Intellectual capital |2 fast | |
| 650 | 7 | |a Knowledge management |2 fast | |
| 650 | 7 | |a Success in business |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Intellectual capital | |
| 650 | 4 | |a Knowledge management | |
| 650 | 4 | |a Success in business | |
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Datensatz im Suchindex
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| author | Baker, Ronald J. |
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| dewey-full | 658.4/038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/038 |
| dewey-search | 658.4/038 |
| dewey-sort | 3658.4 238 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV043385398 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:24:29Z |
| institution | BVB |
| isbn | 9781119201779 1119201772 0470056274 9780470056271 |
| language | English |
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| owner_facet | DE-861 |
| physical | 1 Online-Ressource (xxii, 186 pages) |
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| spelling | Baker, Ronald J. Verfasser aut Measure what matters to customers using key predictive indicators Ronald J. Baker Hoboken, N.J. Wiley ©2006 1 Online-Ressource (xxii, 186 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (pages 163-169) and index Performance Measurement explains why traditional metrics of efficiency, developed over 100 years ago for manual workers, are not relevant to the effectiveness of today's knowledge worker. Rather than measure internal metrics that have no relationship to creating customer value, this book emphasizes Key Performance Indicators (KPIs) that measure the success of a business the same way a customer does BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Intellectual capital fast Knowledge management fast Success in business fast Wirtschaft Intellectual capital Knowledge management Success in business Erscheint auch als Druck-Ausgabe, Hardcover 0-471-75294-0 Erscheint auch als Druck-Ausgabe, Hardcover 978-0-471-75294-3 https://onlinelibrary.wiley.com/doi/book/10.1002/9781119201779 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | Baker, Ronald J. Measure what matters to customers using key predictive indicators BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Intellectual capital fast Knowledge management fast Success in business fast Wirtschaft Intellectual capital Knowledge management Success in business |
| title | Measure what matters to customers using key predictive indicators |
| title_auth | Measure what matters to customers using key predictive indicators |
| title_exact_search | Measure what matters to customers using key predictive indicators |
| title_full | Measure what matters to customers using key predictive indicators Ronald J. Baker |
| title_fullStr | Measure what matters to customers using key predictive indicators Ronald J. Baker |
| title_full_unstemmed | Measure what matters to customers using key predictive indicators Ronald J. Baker |
| title_short | Measure what matters to customers |
| title_sort | measure what matters to customers using key predictive indicators |
| title_sub | using key predictive indicators |
| topic | BUSINESS & ECONOMICS / Information Management bisacsh BUSINESS & ECONOMICS / Knowledge Capital bisacsh Intellectual capital fast Knowledge management fast Success in business fast Wirtschaft Intellectual capital Knowledge management Success in business |
| topic_facet | BUSINESS & ECONOMICS / Information Management BUSINESS & ECONOMICS / Knowledge Capital Intellectual capital Knowledge management Success in business Wirtschaft |
| url | https://onlinelibrary.wiley.com/doi/book/10.1002/9781119201779 |
| work_keys_str_mv | AT bakerronaldj measurewhatmatterstocustomersusingkeypredictiveindicators |