Customer value generation in banking: the Zurich model of customer-centricity
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cham ; Heidelberg ; New York ; Dodrecht ; London
Springer
[2016]
|
| Schriftenreihe: | Management for professionals
|
| Schlagworte: | |
| Online-Zugang: | BTU01 FAB01 FHA01 FHI01 FHM01 FHN01 FHR01 FKE01 FNU01 FRO01 FWS01 FWS02 HTW01 HWR01 UBG01 UBT01 UBY01 UEI01 UER01 UPA01 Volltext Inhaltsverzeichnis Abstract |
| Beschreibung: | 1 Online Ressource (xxii, 195 Seiten) |
| ISBN: | 9783319199382 |
| ISSN: | 2192-810X |
| DOI: | 10.1007/978-3-319-19938-2 |
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Datensatz im Suchindex
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| adam_text | CUSTOMER VALUE GENERATION IN BANKING
/ AUGE-DICKHUT, STEFANIE
: 2016
TABLE OF CONTENTS / INHALTSVERZEICHNIS
NEW RULES: THE DRIVERS OF FUTURE-VIABLE BANKING
FROM CLASSIC BUSINESS MODELS TO A CUSTOMER-CENTRED BANKING ARCHITECTURE
CHANGE: THE PATH TO A FUTURE-VIABLE BANK ARCHITECTURE (WITH A
SIGNIFICANT CONTRIBUTION BY CHARLOTTE GOETZ)
GUIDELINES FOR FUTURE-VIABLE BUSINESS MODELS
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
CUSTOMER VALUE GENERATION IN BANKING
/ AUGE-DICKHUT, STEFANIE
: 2016
ABSTRACT / INHALTSTEXT
THE BANKING SECTOR IS UNDERGOING A PROCESS OF FUNDAMENTAL TRANSFORMATION
– MAINLY DUE TO THE CHALLENGES OF DIGITALIZATION, INSISTENT CUSTOMERS,
REGULATION AND A VOLATILE ECONOMIC ENVIRONMENT. THIS BOOK PROVIDES AN
IN-DEPTH UNDERSTANDING OF THE UNDERLYING LOGIC OF 21ST CENTURY’S
BANKING ENVIRONMENT AND HELPS TO DEVELOP A ROADMAP FOR THE SUCCESSFUL
TRANSFORMATION OF CONTEMPORARY BUSINESS MODELS. THE AUTHORS INTRODUCE
THE ‘ZURICH MODEL FOR ACUSTOMER-CENTRIC BANKING ARCHITECTURE’
ENABLING THE READER TO DEVELOP A SUSTAINABLE BUSINESS MODEL WHICH COPES
WITH THE CHALLENGES OF THIS INFORMATION AGE. THEY IDENTIFY CUSTOMER
BEHAVIOR TRAPS IN SUCH AN ENVIRONMENT; INTRODUCE ADEQUATE STRATEGIC
INSTRUMENTS AND CORNERSTONES FOR PROVIDING ADDED VALUE THROUGH FINANCIAL
SERVICES, AND PROVIDE CORE FACTORS FOR CONDUCTING A SUCCESSFUL
TRANSFORMATION PROCESS
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Auge-Dickhut, Stefanie 1966- |
| author_GND | (DE-588)173289754 (DE-588)129819956 (DE-588)133777863 |
| author_facet | Auge-Dickhut, Stefanie 1966- |
| author_role | aut |
| author_sort | Auge-Dickhut, Stefanie 1966- |
| author_variant | s a d sad |
| building | Verbundindex |
| bvnumber | BV043211419 |
| collection | ZDB-2-ECF |
| ctrlnum | (OCoLC)916084471 (DE-599)BVBBV043211419 |
| dewey-full | 332 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 332 - Financial economics |
| dewey-raw | 332 |
| dewey-search | 332 |
| dewey-sort | 3332 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| doi_str_mv | 10.1007/978-3-319-19938-2 |
| format | Electronic eBook |
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| id | DE-604.BV043211419 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-01T12:12:10Z |
| institution | BVB |
| isbn | 9783319199382 |
| issn | 2192-810X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028634559 |
| oclc_num | 916084471 |
| open_access_boolean | |
| owner | DE-2070s DE-1043 DE-Aug4 DE-573 DE-1049 DE-859 DE-703 DE-473 DE-BY-UBG DE-29 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-92 DE-824 DE-739 DE-83 DE-634 DE-898 DE-BY-UBR DE-M347 DE-861 DE-523 DE-706 |
| owner_facet | DE-2070s DE-1043 DE-Aug4 DE-573 DE-1049 DE-859 DE-703 DE-473 DE-BY-UBG DE-29 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-92 DE-824 DE-739 DE-83 DE-634 DE-898 DE-BY-UBR DE-M347 DE-861 DE-523 DE-706 |
| physical | 1 Online Ressource (xxii, 195 Seiten) |
| psigel | ZDB-2-ECF ZDB-2-ECF_2016 |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Springer |
| record_format | marc |
| series2 | Management for professionals |
| spellingShingle | Auge-Dickhut, Stefanie 1966- Customer value generation in banking the Zurich model of customer-centricity Finance Corporate governance Organization Planning Finance, general Corporate Governance Bankgeschäft (DE-588)4112667-1 gnd Kundenorientierung (DE-588)4316837-1 gnd Organisationswandel (DE-588)4075693-2 gnd Kundenberatung (DE-588)4114331-0 gnd Kunde (DE-588)4114330-9 gnd Vertrieb (DE-588)4127117-8 gnd Geschäftsmodell (DE-588)7737985-8 gnd Kundenmanagement (DE-588)4236865-0 gnd Bank (DE-588)4004436-1 gnd Restrukturierung (DE-588)4335640-0 gnd |
| subject_GND | (DE-588)4112667-1 (DE-588)4316837-1 (DE-588)4075693-2 (DE-588)4114331-0 (DE-588)4114330-9 (DE-588)4127117-8 (DE-588)7737985-8 (DE-588)4236865-0 (DE-588)4004436-1 (DE-588)4335640-0 |
| title | Customer value generation in banking the Zurich model of customer-centricity |
| title_auth | Customer value generation in banking the Zurich model of customer-centricity |
| title_exact_search | Customer value generation in banking the Zurich model of customer-centricity |
| title_full | Customer value generation in banking the Zurich model of customer-centricity Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau |
| title_fullStr | Customer value generation in banking the Zurich model of customer-centricity Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau |
| title_full_unstemmed | Customer value generation in banking the Zurich model of customer-centricity Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau |
| title_short | Customer value generation in banking |
| title_sort | customer value generation in banking the zurich model of customer centricity |
| title_sub | the Zurich model of customer-centricity |
| topic | Finance Corporate governance Organization Planning Finance, general Corporate Governance Bankgeschäft (DE-588)4112667-1 gnd Kundenorientierung (DE-588)4316837-1 gnd Organisationswandel (DE-588)4075693-2 gnd Kundenberatung (DE-588)4114331-0 gnd Kunde (DE-588)4114330-9 gnd Vertrieb (DE-588)4127117-8 gnd Geschäftsmodell (DE-588)7737985-8 gnd Kundenmanagement (DE-588)4236865-0 gnd Bank (DE-588)4004436-1 gnd Restrukturierung (DE-588)4335640-0 gnd |
| topic_facet | Finance Corporate governance Organization Planning Finance, general Corporate Governance Bankgeschäft Kundenorientierung Organisationswandel Kundenberatung Kunde Vertrieb Geschäftsmodell Kundenmanagement Bank Restrukturierung |
| url | https://doi.org/10.1007/978-3-319-19938-2 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028634559&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028634559&sequence=000003&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
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