How to tell anyone anything: breakthrough techniques for handling difficult conversations at work
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Bibliographic Details
Main Author: Gallagher, Richard S. (Author)
Format: Electronic eBook
Language:English
Published: New York American Management Association © 2009
Subjects:
Online Access:FAW01
FAW02
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Item Description:Includes bibliographical references and index
Acknowledgments; Introduction: A New Way of Looking at Dialogue; Section I: The Basics; Section II: The CANDID Approach in Detail; Section III: The Advanced Course; Section IV: Putting It into Practice; Epilogue: Summing It All Up; Appendix A: The Painless Conversation Worksheet; Appendix B: Strength-Based Psychology: The Basis of Painless Communication; Index; About the Author
No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-b
Physical Description:1 Online-Ressource (xvii, 217 pages)
ISBN:0814410154
0814410162
9780814410158
9780814410165

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