Erfolgreiche Kommunikation mit Kunden in der Bibliothek:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | German |
| Veröffentlicht: |
Berlin
De Gruyter Saur
[2012]
|
| Schriftenreihe: | PraxisWissen
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references and index This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem situation. Extensive exercises are provided for independent study. Helpful tips, templates for drafting documents, and interview guidelines make this a uniquely practical guide to everyday library communication |
| Beschreibung: | 1 Online-Ressource |
| ISBN: | 9783110269550 3110269554 1283628031 9781283628037 9783110268973 3110268973 |
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Datensatz im Suchindex
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| author | Brockerhoff, Christiane |
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| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.5 |
| dewey-search | 025.5 |
| dewey-sort | 225.5 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Electronic eBook |
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| id | DE-604.BV043165087 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:19:29Z |
| institution | BVB |
| isbn | 9783110269550 3110269554 1283628031 9781283628037 9783110268973 3110268973 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028589277 |
| oclc_num | 815276609 |
| open_access_boolean | |
| physical | 1 Online-Ressource |
| psigel | ZDB-4-EBA |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | De Gruyter Saur |
| record_format | marc |
| series2 | PraxisWissen |
| spelling | Brockerhoff, Christiane Verfasser aut Erfolgreiche Kommunikation mit Kunden in der Bibliothek Christiane Brockerhoff Berlin De Gruyter Saur [2012] 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier PraxisWissen Includes bibliographical references and index This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem situation. Extensive exercises are provided for independent study. Helpful tips, templates for drafting documents, and interview guidelines make this a uniquely practical guide to everyday library communication LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Public services (Libraries) fast Public services (Libraries) Bibliothekspersonal (DE-588)4145271-9 gnd rswk-swf Benutzer (DE-588)4138534-2 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Bibliothekspersonal (DE-588)4145271-9 s Kommunikation (DE-588)4031883-7 s Bibliothek (DE-588)4006439-6 s Benutzer (DE-588)4138534-2 s 1\p DE-604 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=494155 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Brockerhoff, Christiane Erfolgreiche Kommunikation mit Kunden in der Bibliothek LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Public services (Libraries) fast Public services (Libraries) Bibliothekspersonal (DE-588)4145271-9 gnd Benutzer (DE-588)4138534-2 gnd Kommunikation (DE-588)4031883-7 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4145271-9 (DE-588)4138534-2 (DE-588)4031883-7 (DE-588)4006439-6 |
| title | Erfolgreiche Kommunikation mit Kunden in der Bibliothek |
| title_auth | Erfolgreiche Kommunikation mit Kunden in der Bibliothek |
| title_exact_search | Erfolgreiche Kommunikation mit Kunden in der Bibliothek |
| title_full | Erfolgreiche Kommunikation mit Kunden in der Bibliothek Christiane Brockerhoff |
| title_fullStr | Erfolgreiche Kommunikation mit Kunden in der Bibliothek Christiane Brockerhoff |
| title_full_unstemmed | Erfolgreiche Kommunikation mit Kunden in der Bibliothek Christiane Brockerhoff |
| title_short | Erfolgreiche Kommunikation mit Kunden in der Bibliothek |
| title_sort | erfolgreiche kommunikation mit kunden in der bibliothek |
| topic | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Public services (Libraries) fast Public services (Libraries) Bibliothekspersonal (DE-588)4145271-9 gnd Benutzer (DE-588)4138534-2 gnd Kommunikation (DE-588)4031883-7 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General Public services (Libraries) Bibliothekspersonal Benutzer Kommunikation Bibliothek |
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