The brave new service strategy: aligning customer relationships, market strategies, and business structures
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
AMACOM
©2000
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Includes bibliographical references and index Chapter 1 - Service Businesses: Successful but Still Merely Adequate? - 1 -- - Chapter 2 - Encounters and Relationships: Understanding the Changing Structure of Service - 25 -- - Chapter 3 - Customers, Organizations, and Providers: Managing the Links of the Brave New Service - 60 -- - Chapter 4 - Encounter Businesses: Devising Processes, Designing Jobs, and Creating Encounters - 89 -- - Chapter 5 - Machine Providers: Managing the Automated Service Process - 128 -- - Chapter 6 - From Pseudo-Relationships to Enhanced Encounters: Forging the Customer-Organization Link - 159 -- - Chapter 7 - Relationship Businesses: Using the Original Service Model - 188 -- - Chapter 8 - Using Technology: Building Profits and Pleasing Customers - 217 -- - Chapter 9 - Service Within, Outside, and Between Organizations: Creating Ties That Bind - 246 -- - Chapter 10 - Brave New Service Strategy: Creating Satisfied Customers, Successful Organizations, and Effective Providers - 272 |
| Physical Description: | 1 Online-Ressource (xvi, 316 pages) |
| ISBN: | 0585317747 9780585317748 |
Staff View
MARC
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| 245 | 1 | 0 | |a The brave new service strategy |b aligning customer relationships, market strategies, and business structures |c Barbara A. Gutek and Theresa Welsh |
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| 300 | |a 1 Online-Ressource (xvi, 316 pages) | ||
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| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Chapter 1 - Service Businesses: Successful but Still Merely Adequate? - 1 -- - Chapter 2 - Encounters and Relationships: Understanding the Changing Structure of Service - 25 -- - Chapter 3 - Customers, Organizations, and Providers: Managing the Links of the Brave New Service - 60 -- - Chapter 4 - Encounter Businesses: Devising Processes, Designing Jobs, and Creating Encounters - 89 -- - Chapter 5 - Machine Providers: Managing the Automated Service Process - 128 -- - Chapter 6 - From Pseudo-Relationships to Enhanced Encounters: Forging the Customer-Organization Link - 159 -- - Chapter 7 - Relationship Businesses: Using the Original Service Model - 188 -- - Chapter 8 - Using Technology: Building Profits and Pleasing Customers - 217 -- - Chapter 9 - Service Within, Outside, and Between Organizations: Creating Ties That Bind - 246 -- - Chapter 10 - Brave New Service Strategy: Creating Satisfied Customers, Successful Organizations, and Effective Providers - 272 | ||
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| 650 | 4 | |a Customer services | |
| 700 | 1 | |a Welsh, Theresa M. |e Sonstige |4 oth | |
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| author | Gutek, Barbara A. |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV043163760 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:19:26Z |
| institution | BVB |
| isbn | 0585317747 9780585317748 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028587951 |
| oclc_num | 45731378 |
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| physical | 1 Online-Ressource (xvi, 316 pages) |
| psigel | ZDB-4-EBA ZDB-4-EBA FAW_PDA_EBA |
| publishDate | 2000 |
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| publishDateSort | 2000 |
| publisher | AMACOM |
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| spelling | Gutek, Barbara A. Verfasser aut The brave new service strategy aligning customer relationships, market strategies, and business structures Barbara A. Gutek and Theresa Welsh New York AMACOM ©2000 1 Online-Ressource (xvi, 316 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Chapter 1 - Service Businesses: Successful but Still Merely Adequate? - 1 -- - Chapter 2 - Encounters and Relationships: Understanding the Changing Structure of Service - 25 -- - Chapter 3 - Customers, Organizations, and Providers: Managing the Links of the Brave New Service - 60 -- - Chapter 4 - Encounter Businesses: Devising Processes, Designing Jobs, and Creating Encounters - 89 -- - Chapter 5 - Machine Providers: Managing the Automated Service Process - 128 -- - Chapter 6 - From Pseudo-Relationships to Enhanced Encounters: Forging the Customer-Organization Link - 159 -- - Chapter 7 - Relationship Businesses: Using the Original Service Model - 188 -- - Chapter 8 - Using Technology: Building Profits and Pleasing Customers - 217 -- - Chapter 9 - Service Within, Outside, and Between Organizations: Creating Ties That Bind - 246 -- - Chapter 10 - Brave New Service Strategy: Creating Satisfied Customers, Successful Organizations, and Effective Providers - 272 Service à la clientèle BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Welsh, Theresa M. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=23385 Aggregator Volltext |
| spellingShingle | Gutek, Barbara A. The brave new service strategy aligning customer relationships, market strategies, and business structures Service à la clientèle BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services |
| title | The brave new service strategy aligning customer relationships, market strategies, and business structures |
| title_auth | The brave new service strategy aligning customer relationships, market strategies, and business structures |
| title_exact_search | The brave new service strategy aligning customer relationships, market strategies, and business structures |
| title_full | The brave new service strategy aligning customer relationships, market strategies, and business structures Barbara A. Gutek and Theresa Welsh |
| title_fullStr | The brave new service strategy aligning customer relationships, market strategies, and business structures Barbara A. Gutek and Theresa Welsh |
| title_full_unstemmed | The brave new service strategy aligning customer relationships, market strategies, and business structures Barbara A. Gutek and Theresa Welsh |
| title_short | The brave new service strategy |
| title_sort | the brave new service strategy aligning customer relationships market strategies and business structures |
| title_sub | aligning customer relationships, market strategies, and business structures |
| topic | Service à la clientèle BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services |
| topic_facet | Service à la clientèle BUSINESS & ECONOMICS / Customer Relations Customer services Wirtschaft |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=23385 |
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