Managing quality customer service: a practical guide for establishing a service operation
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Los Altos, Calif.
Crisp
c1989
|
| Series: | Fifty-Minute series
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Includes bibliographical references Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level |
| Physical Description: | 1 Online-Ressource (viii, 94 p.) |
| ISBN: | 0931961831 1417524693 9781417524693 |
Staff View
MARC
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| 245 | 1 | 0 | |a Managing quality customer service |b a practical guide for establishing a service operation |c William B. Martin |
| 264 | 1 | |a Los Altos, Calif. |b Crisp |c c1989 | |
| 300 | |a 1 Online-Ressource (viii, 94 p.) | ||
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| 490 | 0 | |a Fifty-Minute series | |
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| 500 | |a Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services / Management |2 fast | |
| 650 | 4 | |a Consumer Satisfaction | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 4 | |a Customer relations | |
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Record in the Search Index
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| author | Martin, William B. |
| author_facet | Martin, William B. |
| author_role | aut |
| author_sort | Martin, William B. |
| author_variant | w b m wb wbm |
| building | Verbundindex |
| bvnumber | BV043162513 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)70772804 (DE-599)BVBBV043162513 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV043162513 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:19:24Z |
| institution | BVB |
| isbn | 0931961831 1417524693 9781417524693 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028586704 |
| oclc_num | 70772804 |
| open_access_boolean | |
| owner | DE-1046 DE-1047 |
| owner_facet | DE-1046 DE-1047 |
| physical | 1 Online-Ressource (viii, 94 p.) |
| psigel | ZDB-4-EBA ZDB-4-EBA FAW_PDA_EBA |
| publishDate | 1989 |
| publishDateSearch | 1989 |
| publishDateSort | 1989 |
| publisher | Crisp |
| record_format | marc |
| series2 | Fifty-Minute series |
| spelling | Martin, William B. Verfasser aut Managing quality customer service a practical guide for establishing a service operation William B. Martin Los Altos, Calif. Crisp c1989 1 Online-Ressource (viii, 94 p.) txt rdacontent c rdamedia cr rdacarrier Fifty-Minute series Includes bibliographical references Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services / Management fast Consumer Satisfaction Wirtschaft Customer services Management Customer relations http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=113115 Aggregator Volltext |
| spellingShingle | Martin, William B. Managing quality customer service a practical guide for establishing a service operation BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services / Management fast Consumer Satisfaction Wirtschaft Customer services Management Customer relations |
| title | Managing quality customer service a practical guide for establishing a service operation |
| title_auth | Managing quality customer service a practical guide for establishing a service operation |
| title_exact_search | Managing quality customer service a practical guide for establishing a service operation |
| title_full | Managing quality customer service a practical guide for establishing a service operation William B. Martin |
| title_fullStr | Managing quality customer service a practical guide for establishing a service operation William B. Martin |
| title_full_unstemmed | Managing quality customer service a practical guide for establishing a service operation William B. Martin |
| title_short | Managing quality customer service |
| title_sort | managing quality customer service a practical guide for establishing a service operation |
| title_sub | a practical guide for establishing a service operation |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services / Management fast Consumer Satisfaction Wirtschaft Customer services Management Customer relations |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer relations Customer services / Management Consumer Satisfaction Wirtschaft Customer services Management |
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