Calling for help: language and social interaction in telephone helplines
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Amsterdam
John Benjamins Pub. Co.
©2005
|
| Schriftenreihe: | Pragmatics & beyond
143 |
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references and index Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con |
| Beschreibung: | 1 Online-Ressource (xviii, 351 pages) |
| ISBN: | 9027253862 9027294089 9789027294081 |
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| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision | ||
| 500 | |a Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con | ||
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| 650 | 7 | |a Telefonische hulpverlening |2 gtt | |
| 650 | 4 | |a Gesellschaft | |
| 650 | 4 | |a Social interaction | |
| 650 | 4 | |a Helplines |x Social aspects | |
| 650 | 4 | |a Telephone |x Social aspects | |
| 650 | 4 | |a Telephone calls | |
| 650 | 4 | |a Interpersonal communication | |
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| 700 | 1 | |a Firth, Alan |e Sonstige |0 (DE-588)1053253362 |4 oth | |
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Datensatz im Suchindex
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| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 302 - Social interaction |
| dewey-raw | 302 |
| dewey-search | 302 |
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| discipline | Soziologie |
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| id | DE-604.BV043160968 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:19:21Z |
| institution | BVB |
| isbn | 9027253862 9027294089 9789027294081 |
| language | English |
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| series | Pragmatics & beyond |
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| spelling | Calling for help language and social interaction in telephone helplines edited by Carolyn D. Baker, Michael Emmison, Alan Firth Amsterdam John Benjamins Pub. Co. ©2005 1 Online-Ressource (xviii, 351 pages) txt rdacontent c rdamedia cr rdacarrier Pragmatics & beyond new ser., v. 143 Includes bibliographical references and index Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con PSYCHOLOGY / Social Psychology bisacsh Telefonische hulpverlening gtt Gesellschaft Social interaction Helplines Social aspects Telephone Social aspects Telephone calls Interpersonal communication Konversationsanalyse (DE-588)4114283-4 gnd rswk-swf Telefonhilfe (DE-588)4505269-4 gnd rswk-swf Telefonseelsorge (DE-588)4059370-8 gnd rswk-swf 1\p (DE-588)4143413-4 Aufsatzsammlung gnd-content Telefonseelsorge (DE-588)4059370-8 s Konversationsanalyse (DE-588)4114283-4 s 2\p DE-604 Telefonhilfe (DE-588)4505269-4 s 3\p DE-604 Baker, Carolyn D. Sonstige oth Emmison, Michael 1948- Sonstige (DE-588)173340253 oth Firth, Alan Sonstige (DE-588)1053253362 oth Pragmatics & beyond 143 (DE-604)BV043595725 143 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=229682 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Calling for help language and social interaction in telephone helplines Pragmatics & beyond PSYCHOLOGY / Social Psychology bisacsh Telefonische hulpverlening gtt Gesellschaft Social interaction Helplines Social aspects Telephone Social aspects Telephone calls Interpersonal communication Konversationsanalyse (DE-588)4114283-4 gnd Telefonhilfe (DE-588)4505269-4 gnd Telefonseelsorge (DE-588)4059370-8 gnd |
| subject_GND | (DE-588)4114283-4 (DE-588)4505269-4 (DE-588)4059370-8 (DE-588)4143413-4 |
| title | Calling for help language and social interaction in telephone helplines |
| title_auth | Calling for help language and social interaction in telephone helplines |
| title_exact_search | Calling for help language and social interaction in telephone helplines |
| title_full | Calling for help language and social interaction in telephone helplines edited by Carolyn D. Baker, Michael Emmison, Alan Firth |
| title_fullStr | Calling for help language and social interaction in telephone helplines edited by Carolyn D. Baker, Michael Emmison, Alan Firth |
| title_full_unstemmed | Calling for help language and social interaction in telephone helplines edited by Carolyn D. Baker, Michael Emmison, Alan Firth |
| title_short | Calling for help |
| title_sort | calling for help language and social interaction in telephone helplines |
| title_sub | language and social interaction in telephone helplines |
| topic | PSYCHOLOGY / Social Psychology bisacsh Telefonische hulpverlening gtt Gesellschaft Social interaction Helplines Social aspects Telephone Social aspects Telephone calls Interpersonal communication Konversationsanalyse (DE-588)4114283-4 gnd Telefonhilfe (DE-588)4505269-4 gnd Telefonseelsorge (DE-588)4059370-8 gnd |
| topic_facet | PSYCHOLOGY / Social Psychology Telefonische hulpverlening Gesellschaft Social interaction Helplines Social aspects Telephone Social aspects Telephone calls Interpersonal communication Konversationsanalyse Telefonhilfe Telefonseelsorge Aufsatzsammlung |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=229682 |
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