Anger in the air: combating the air rage phenomenon
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Farnham, England
Ashgate Pub.
©2009
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references and index Anger in the air -- The perfect storm : airline policies that cause air rage -- Personnel policies that cause air rage or why unhappy workers = angry passengers -- Passengers' emotional baggage : addicted, crazy or just plain rude? -- Paassenger baggage : rage addiction -- The genesis of air rage -- Reducing air rage : smiling customer service Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? |
| Beschreibung: | 1 Online-Ressource (228 pages) |
| ISBN: | 9780754680222 0754680223 9780754671930 0754671933 |
Internformat
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| 100 | 1 | |a Hunter, Joyce A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Anger in the air |b combating the air rage phenomenon |c Joyce A. Hunter |
| 264 | 1 | |a Farnham, England |b Ashgate Pub. |c ©2009 | |
| 300 | |a 1 Online-Ressource (228 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Anger in the air -- The perfect storm : airline policies that cause air rage -- Personnel policies that cause air rage or why unhappy workers = angry passengers -- Passengers' emotional baggage : addicted, crazy or just plain rude? -- Paassenger baggage : rage addiction -- The genesis of air rage -- Reducing air rage : smiling customer service | ||
| 500 | |a Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? | ||
| 650 | 7 | |a HEALTH & FITNESS / Safety |2 bisacsh | |
| 650 | 7 | |a Aggressiveness |2 fast | |
| 650 | 7 | |a Air rage |2 fast | |
| 650 | 7 | |a Anger |2 fast | |
| 650 | 4 | |a Air rage | |
| 650 | 4 | |a Anger | |
| 650 | 4 | |a Aggressiveness | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Hunter, Joyce A. |
| author_facet | Hunter, Joyce A. |
| author_role | aut |
| author_sort | Hunter, Joyce A. |
| author_variant | j a h ja jah |
| building | Verbundindex |
| bvnumber | BV043155539 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)432428953 (DE-599)BVBBV043155539 |
| dewey-full | 363.12/4 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 363 - Other social problems and services |
| dewey-raw | 363.12/4 |
| dewey-search | 363.12/4 |
| dewey-sort | 3363.12 14 |
| dewey-tens | 360 - Social problems and services; associations |
| discipline | Soziologie |
| format | Electronic eBook |
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| id | DE-604.BV043155539 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:19:11Z |
| institution | BVB |
| isbn | 9780754680222 0754680223 9780754671930 0754671933 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028579730 |
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| physical | 1 Online-Ressource (228 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Ashgate Pub. |
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| spelling | Hunter, Joyce A. Verfasser aut Anger in the air combating the air rage phenomenon Joyce A. Hunter Farnham, England Ashgate Pub. ©2009 1 Online-Ressource (228 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Anger in the air -- The perfect storm : airline policies that cause air rage -- Personnel policies that cause air rage or why unhappy workers = angry passengers -- Passengers' emotional baggage : addicted, crazy or just plain rude? -- Paassenger baggage : rage addiction -- The genesis of air rage -- Reducing air rage : smiling customer service Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? HEALTH & FITNESS / Safety bisacsh Aggressiveness fast Air rage fast Anger fast Air rage Anger Aggressiveness http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=292447 Aggregator Volltext |
| spellingShingle | Hunter, Joyce A. Anger in the air combating the air rage phenomenon HEALTH & FITNESS / Safety bisacsh Aggressiveness fast Air rage fast Anger fast Air rage Anger Aggressiveness |
| title | Anger in the air combating the air rage phenomenon |
| title_auth | Anger in the air combating the air rage phenomenon |
| title_exact_search | Anger in the air combating the air rage phenomenon |
| title_full | Anger in the air combating the air rage phenomenon Joyce A. Hunter |
| title_fullStr | Anger in the air combating the air rage phenomenon Joyce A. Hunter |
| title_full_unstemmed | Anger in the air combating the air rage phenomenon Joyce A. Hunter |
| title_short | Anger in the air |
| title_sort | anger in the air combating the air rage phenomenon |
| title_sub | combating the air rage phenomenon |
| topic | HEALTH & FITNESS / Safety bisacsh Aggressiveness fast Air rage fast Anger fast Air rage Anger Aggressiveness |
| topic_facet | HEALTH & FITNESS / Safety Aggressiveness Air rage Anger |
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