APA (7th ed.) Citation

Lucas, R. W. (2001). How to be a great call center representative. American Management Association.

Chicago Style (17th ed.) Citation

Lucas, Robert W. How to Be a Great Call Center Representative. [Saranac Lake, N.Y.]: American Management Association, 2001.

MLA (9th ed.) Citation

Lucas, Robert W. How to Be a Great Call Center Representative. American Management Association, 2001.