How to be a great call center representative:
Gespeichert in:
1. Verfasser: | |
---|---|
Format: | Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
[Saranac Lake, N.Y.]
American Management Association
c2001
|
Schlagworte: | |
Online-Zugang: | FAW01 FAW02 Volltext |
Beschreibung: | Title from title screen Includes bibliographical references and index |
Beschreibung: | 1 Online-Ressource |
ISBN: | 0761213465 0761215107 9780761213468 9780761215103 |
Internformat
MARC
LEADER | 00000nmm a2200000zc 4500 | ||
---|---|---|---|
001 | BV043151191 | ||
003 | DE-604 | ||
005 | 20200305 | ||
007 | cr|uuu---uuuuu | ||
008 | 151126s2001 |||| o||u| ||||||eng d | ||
020 | |a 0761213465 |9 0-7612-1346-5 | ||
020 | |a 0761215107 |c electronic bk. |9 0-7612-1510-7 | ||
020 | |a 9780761213468 |9 978-0-7612-1346-8 | ||
020 | |a 9780761215103 |c electronic bk. |9 978-0-7612-1510-3 | ||
035 | |a (OCoLC)82230388 | ||
035 | |a (DE-599)BVBBV043151191 | ||
040 | |a DE-604 |b ger |e aacr | ||
041 | 0 | |a eng | |
049 | |a DE-1046 |a DE-1047 | ||
082 | 0 | |a 658.8/12 |2 21 | |
100 | 1 | |a Lucas, Robert W. |e Verfasser |0 (DE-588)1013121724 |4 aut | |
245 | 1 | 0 | |a How to be a great call center representative |c Robert W. Lucas |
264 | 1 | |a [Saranac Lake, N.Y.] |b American Management Association |c c2001 | |
300 | |a 1 Online-Ressource | ||
336 | |b txt |2 rdacontent | ||
337 | |b c |2 rdamedia | ||
338 | |b cr |2 rdacarrier | ||
500 | |a Title from title screen | ||
500 | |a Includes bibliographical references and index | ||
650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
650 | 7 | |a Call centers |2 fast | |
650 | 7 | |a Customer relations |2 fast | |
650 | 7 | |a Customer services |2 fast | |
650 | 4 | |a Wirtschaft | |
650 | 4 | |a Call centers | |
650 | 4 | |a Customer services | |
650 | 4 | |a Customer relations | |
856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=387628 |x Aggregator |3 Volltext |
912 | |a ZDB-4-EBA | ||
999 | |a oai:aleph.bib-bvb.de:BVB01-028575382 | ||
966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=387628 |l FAW01 |p ZDB-4-EBA |q FAW_PDA_EBA |x Aggregator |3 Volltext | |
966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=387628 |l FAW02 |p ZDB-4-EBA |q FAW_PDA_EBA |x Aggregator |3 Volltext |
Datensatz im Suchindex
_version_ | 1804175611043774464 |
---|---|
any_adam_object | |
author | Lucas, Robert W. |
author_GND | (DE-588)1013121724 |
author_facet | Lucas, Robert W. |
author_role | aut |
author_sort | Lucas, Robert W. |
author_variant | r w l rw rwl |
building | Verbundindex |
bvnumber | BV043151191 |
collection | ZDB-4-EBA |
ctrlnum | (OCoLC)82230388 (DE-599)BVBBV043151191 |
dewey-full | 658.8/12 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.8/12 |
dewey-search | 658.8/12 |
dewey-sort | 3658.8 212 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
format | Electronic eBook |
fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01864nmm a2200469zc 4500</leader><controlfield tag="001">BV043151191</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20200305 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151126s2001 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0761213465</subfield><subfield code="9">0-7612-1346-5</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0761215107</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">0-7612-1510-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780761213468</subfield><subfield code="9">978-0-7612-1346-8</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780761215103</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-0-7612-1510-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)82230388</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV043151191</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1046</subfield><subfield code="a">DE-1047</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">21</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Lucas, Robert W.</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1013121724</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">How to be a great call center representative</subfield><subfield code="c">Robert W. Lucas</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[Saranac Lake, N.Y.]</subfield><subfield code="b">American Management Association</subfield><subfield code="c">c2001</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Title from title screen</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Customer Relations</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Call centers</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Call centers</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=387628</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028575382</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=387628</subfield><subfield code="l">FAW01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FAW_PDA_EBA</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=387628</subfield><subfield code="l">FAW02</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FAW_PDA_EBA</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
id | DE-604.BV043151191 |
illustrated | Not Illustrated |
indexdate | 2024-07-10T07:19:02Z |
institution | BVB |
isbn | 0761213465 0761215107 9780761213468 9780761215103 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028575382 |
oclc_num | 82230388 |
open_access_boolean | |
owner | DE-1046 DE-1047 |
owner_facet | DE-1046 DE-1047 |
physical | 1 Online-Ressource |
psigel | ZDB-4-EBA ZDB-4-EBA FAW_PDA_EBA |
publishDate | 2001 |
publishDateSearch | 2001 |
publishDateSort | 2001 |
publisher | American Management Association |
record_format | marc |
spelling | Lucas, Robert W. Verfasser (DE-588)1013121724 aut How to be a great call center representative Robert W. Lucas [Saranac Lake, N.Y.] American Management Association c2001 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier Title from title screen Includes bibliographical references and index BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers fast Customer relations fast Customer services fast Wirtschaft Call centers Customer services Customer relations http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=387628 Aggregator Volltext |
spellingShingle | Lucas, Robert W. How to be a great call center representative BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers fast Customer relations fast Customer services fast Wirtschaft Call centers Customer services Customer relations |
title | How to be a great call center representative |
title_auth | How to be a great call center representative |
title_exact_search | How to be a great call center representative |
title_full | How to be a great call center representative Robert W. Lucas |
title_fullStr | How to be a great call center representative Robert W. Lucas |
title_full_unstemmed | How to be a great call center representative Robert W. Lucas |
title_short | How to be a great call center representative |
title_sort | how to be a great call center representative |
topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Call centers fast Customer relations fast Customer services fast Wirtschaft Call centers Customer services Customer relations |
topic_facet | BUSINESS & ECONOMICS / Customer Relations Call centers Customer relations Customer services Wirtschaft |
url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=387628 |
work_keys_str_mv | AT lucasrobertw howtobeagreatcallcenterrepresentative |