Complaint letters for busy people:
Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Bear, John (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Franklin Lakes, N.J. Career Press ©1999
Schlagworte:
Online-Zugang:FAW01
FAW02
Volltext
Beschreibung:Includes index
Introduction - Who's Complaining? - 13 -- - Chapter 1 - Gripe Session - 21 -- - Chapter 2 - The Fine Art of Complaining - 31 -- - Chapter 3 - The Goal of Complaining Is Getting What You Want - 39 -- - Chapter 4 - Complaining on the Spot - 49 -- - Chapter 5 - Writing a Letter That Gets Results - 59 -- - Chapter 6 - Sample Complaint Letters - 65 -- - Chapter 7 - When You Can't Get Satisfaction - 143 -- - Chapter 8 - When the Shoe Is on the Other Foot - 157 -- - Conclusion - Four Words to Remember - 165 -- - Appendix - A Consumer Complaint Agencies by State - 167 -- - Appendix B - Federal Complaint Agencies - 175 -- - Appendix C - Directory of Corporations - 181 -- - Appendix D - Directory of Industry Associations - 227 -- - Index of Letters - 235
Beschreibung:1 Online-Ressource (239 pages)
ISBN:0585212376
9780585212371

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