APA (7th ed.) Citation

Tate, R. (2003). The service pro: Creating better, faster, and different customer experiences. HRD Press.

Chicago Style (17th ed.) Citation

Tate, Rick. The Service Pro: Creating Better, Faster, and Different Customer Experiences. Amherst, Mass: HRD Press, 2003.

MLA (9th ed.) Citation

Tate, Rick. The Service Pro: Creating Better, Faster, and Different Customer Experiences. HRD Press, 2003.

Warning: These citations may not always be 100% accurate.