The service pro: creating better, faster, and different customer experiences
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Bibliographic Details
Main Author: Tate, Rick (Author)
Format: Electronic eBook
Language:English
Published: Amherst, Mass. HRD Press ©2003
Subjects:
Online Access:FAW01
FAW02
Volltext
Item Description:Title from title screen
Challenges of the customer revolution -- Why service? -- Be the customer -- Brilliant at the basics -- Wow! ... beyond the basics -- Remarkable recovery -- Partnerships ... internal cooperation -- Closing thoughts
Physical Description:1 Online-Ressource (xii, 98)
ISBN:087425731X
1423716477
1599967790
9780874257311
9781423716471
9781599967790

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