APA (7th ed.) Citation

Zemke, R. (2000). Knock your socks off service recovery. AMACOM.

Chicago Style (17th ed.) Citation

Zemke, Ron. Knock Your Socks off Service Recovery. New York: AMACOM, 2000.

MLA (9th ed.) Citation

Zemke, Ron. Knock Your Socks off Service Recovery. AMACOM, 2000.

Warning: These citations may not always be 100% accurate.