Knock your socks off service recovery:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
AMACOM
©2000
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references (page 211) Our Thanks -- - Introduction: The Art of Service Recovery: Fixing Broken Customers and Keeping Them on Your Side -- - Dollars and Sense of Service Recovery -- - The Economics of Service Recovery -- - Using Proactive Recovery to Rescue At-Risk Customers -- - Reactivation: The Recovery of Lost "Souls" -- - The Psychology of Recovery: Inside the Mind of a Broken Customer -- - The Service Recovery Process -- - The Axioms of Elegant Service Recovery -- - Recovery and the Internet/E-Commerce -- - Creating a Strategic Service Recovery System -- - Creating a Service Recovery System -- - Creating Consistent Solutions: The Solution Space Approach -- - Apology to Atonement: The Anatomy of Great Grovel -- - Recovering from Recovery: Turning Spendthrifts into "Passionate Pragmatists" -- - Crisis Intervention -- - Leading Service Recovery -- - Find and Retain Good People -- - Train and Coach -- - Involve and Empower: The Healing Magic of "Responsible Freedom" -- - Reward and Recognize Great Recovery -- - Support and Inspire Performance and Persistence -- - The Service Recovery Toolkit -- - A Rage Apart: Recovery and the Customer from Hell -- - Winning Words and Helpful Phrases -- - Recovery on the Phone -- - When and How to Fire a Customer -- - How Ready Are You for Knock Your Socks Off Service Recovery When Things Go Wrong for Customers? Annotation |
| Beschreibung: | 1 Online-Ressource (vii, 214 pages) |
| ISBN: | 0585202265 081447084X 9780585202266 9780814470848 |
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| 500 | |a Annotation | ||
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Datensatz im Suchindex
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| author | Zemke, Ron |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:18:47Z |
| institution | BVB |
| isbn | 0585202265 081447084X 9780585202266 9780814470848 |
| language | English |
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| physical | 1 Online-Ressource (vii, 214 pages) |
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| publisher | AMACOM |
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| spelling | Zemke, Ron Verfasser aut Knock your socks off service recovery Ron Zemke, Chip R. Bell New York AMACOM ©2000 1 Online-Ressource (vii, 214 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (page 211) Our Thanks -- - Introduction: The Art of Service Recovery: Fixing Broken Customers and Keeping Them on Your Side -- - Dollars and Sense of Service Recovery -- - The Economics of Service Recovery -- - Using Proactive Recovery to Rescue At-Risk Customers -- - Reactivation: The Recovery of Lost "Souls" -- - The Psychology of Recovery: Inside the Mind of a Broken Customer -- - The Service Recovery Process -- - The Axioms of Elegant Service Recovery -- - Recovery and the Internet/E-Commerce -- - Creating a Strategic Service Recovery System -- - Creating a Service Recovery System -- - Creating Consistent Solutions: The Solution Space Approach -- - Apology to Atonement: The Anatomy of Great Grovel -- - Recovering from Recovery: Turning Spendthrifts into "Passionate Pragmatists" -- - Crisis Intervention -- - Leading Service Recovery -- - Find and Retain Good People -- - Train and Coach -- - Involve and Empower: The Healing Magic of "Responsible Freedom" -- - Reward and Recognize Great Recovery -- - Support and Inspire Performance and Persistence -- - The Service Recovery Toolkit -- - A Rage Apart: Recovery and the Customer from Hell -- - Winning Words and Helpful Phrases -- - Recovery on the Phone -- - When and How to Fire a Customer -- - How Ready Are You for Knock Your Socks Off Service Recovery When Things Go Wrong for Customers? Annotation BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services fast Wirtschaft Customer services Customer relations Reklamation (DE-588)4834499-0 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Reklamation (DE-588)4834499-0 s Servicepolitik (DE-588)4234502-9 s 1\p DE-604 Bell, Chip R. Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=17109 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Zemke, Ron Knock your socks off service recovery BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services fast Wirtschaft Customer services Customer relations Reklamation (DE-588)4834499-0 gnd Servicepolitik (DE-588)4234502-9 gnd |
| subject_GND | (DE-588)4834499-0 (DE-588)4234502-9 |
| title | Knock your socks off service recovery |
| title_auth | Knock your socks off service recovery |
| title_exact_search | Knock your socks off service recovery |
| title_full | Knock your socks off service recovery Ron Zemke, Chip R. Bell |
| title_fullStr | Knock your socks off service recovery Ron Zemke, Chip R. Bell |
| title_full_unstemmed | Knock your socks off service recovery Ron Zemke, Chip R. Bell |
| title_short | Knock your socks off service recovery |
| title_sort | knock your socks off service recovery |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services fast Wirtschaft Customer services Customer relations Reklamation (DE-588)4834499-0 gnd Servicepolitik (DE-588)4234502-9 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer relations Customer services Wirtschaft Reklamation Servicepolitik |
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