APA-Zitierstil (7. Ausg.)

Morgan, R. L. (2009). Calming upset customers: Stay in control-- in any situation (4th ed.). Axzo Press.

Chicago-Zitierstil (17. Ausg.)

Morgan, Rebecca L. Calming Upset Customers: Stay in Control-- in Any Situation. 4th ed. [United States]: Axzo Press, 2009.

MLA-Zitierstil (9. Ausg.)

Morgan, Rebecca L. Calming Upset Customers: Stay in Control-- in Any Situation. 4th ed. Axzo Press, 2009.