Business performance measurement: theory and practice
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge University Press
2002
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references and index pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others] This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline |
| Beschreibung: | 1 Online-Ressource (xiii, 366 pages) |
| ISBN: | 0511041578 0511048017 0511119577 9780511041570 9780511048012 9780511119576 |
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| 500 | |a pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others] | ||
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Datensatz im Suchindex
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| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV043140399 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:18:41Z |
| institution | BVB |
| isbn | 0511041578 0511048017 0511119577 9780511041570 9780511048012 9780511119576 |
| language | English |
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| spelling | Business performance measurement theory and practice edited by Andy Neely Cambridge Cambridge University Press 2002 1 Online-Ressource (xiii, 366 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others] This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Corporate Governance bisacsh BUSINESS & ECONOMICS / Leadership bisacsh BUSINESS & ECONOMICS / Organizational Development bisacsh Organizational effectiveness / Measurement fast Performance / Measurement fast Total quality management fast Bedrijfsresultaten gtt Prestatiebeoordeling gtt Führung Wirtschaft Organizational effectiveness Measurement Performance Measurement Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Erfolgskontrolle (DE-588)4015228-5 s Unternehmen (DE-588)4061963-1 s 1\p DE-604 Neely, A. D. Sonstige oth Erscheint auch als Druck-Ausgabe, Hardcover 0-521-80342-X http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=112576 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Business performance measurement theory and practice BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Corporate Governance bisacsh BUSINESS & ECONOMICS / Leadership bisacsh BUSINESS & ECONOMICS / Organizational Development bisacsh Organizational effectiveness / Measurement fast Performance / Measurement fast Total quality management fast Bedrijfsresultaten gtt Prestatiebeoordeling gtt Führung Wirtschaft Organizational effectiveness Measurement Performance Measurement Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4015228-5 (DE-588)4061963-1 |
| title | Business performance measurement theory and practice |
| title_auth | Business performance measurement theory and practice |
| title_exact_search | Business performance measurement theory and practice |
| title_full | Business performance measurement theory and practice edited by Andy Neely |
| title_fullStr | Business performance measurement theory and practice edited by Andy Neely |
| title_full_unstemmed | Business performance measurement theory and practice edited by Andy Neely |
| title_short | Business performance measurement |
| title_sort | business performance measurement theory and practice |
| title_sub | theory and practice |
| topic | BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Corporate Governance bisacsh BUSINESS & ECONOMICS / Leadership bisacsh BUSINESS & ECONOMICS / Organizational Development bisacsh Organizational effectiveness / Measurement fast Performance / Measurement fast Total quality management fast Bedrijfsresultaten gtt Prestatiebeoordeling gtt Führung Wirtschaft Organizational effectiveness Measurement Performance Measurement Total quality management Erfolgskontrolle (DE-588)4015228-5 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | BUSINESS & ECONOMICS / Workplace Culture BUSINESS & ECONOMICS / Corporate Governance BUSINESS & ECONOMICS / Leadership BUSINESS & ECONOMICS / Organizational Development Organizational effectiveness / Measurement Performance / Measurement Total quality management Bedrijfsresultaten Prestatiebeoordeling Führung Wirtschaft Organizational effectiveness Measurement Performance Measurement Erfolgskontrolle Unternehmen |
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