Measuring quality: performance measurement in libraries
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
München
K.G. Saur
2007
|
| Ausgabe: | 2nd rev. ed |
| Schriftenreihe: | IFLA publications
127 |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references (pages 263-267) The role of performance indicators in quality management -- - Indicators of impact or outcome -- - Overview of the indicators -- - Description of the indicators -- - List of indicators: resources, infrastructure, use, efficiency, potentials and development -- - Calculating costs -- - Main sources of the indicators The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries |
| Beschreibung: | 1 Online-Ressource (269 pages) |
| ISBN: | 9783598440281 3598440286 3598220332 9783598220333 |
Internformat
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| 500 | |a The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries | ||
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Datensatz im Suchindex
| _version_ | 1804175586056208384 |
|---|---|
| any_adam_object | |
| author | Poll, Roswitha 1939- |
| author_GND | (DE-588)108551261 (DE-588)108919725X |
| author_facet | Poll, Roswitha 1939- |
| author_role | aut |
| author_sort | Poll, Roswitha 1939- |
| author_variant | r p rp |
| building | Verbundindex |
| bvnumber | BV043138901 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)319958722 (DE-599)BVBBV043138901 |
| dewey-full | 027.7 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 027 - General libraries and archives |
| dewey-raw | 027.7 |
| dewey-search | 027.7 |
| dewey-sort | 227.7 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| edition | 2nd rev. ed |
| format | Electronic eBook |
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| genre | 1\p (DE-588)4006432-3 Bibliografie gnd-content |
| genre_facet | Bibliografie |
| id | DE-604.BV043138901 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:18:38Z |
| institution | BVB |
| isbn | 9783598440281 3598440286 3598220332 9783598220333 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028563092 |
| oclc_num | 319958722 |
| open_access_boolean | |
| physical | 1 Online-Ressource (269 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | K.G. Saur |
| record_format | marc |
| series2 | IFLA publications |
| spelling | Poll, Roswitha 1939- Verfasser (DE-588)108551261 aut Measuring quality performance measurement in libraries Roswitha Poll, Peter te Boekhorst 2nd rev. ed München K.G. Saur 2007 1 Online-Ressource (269 pages) txt rdacontent c rdamedia cr rdacarrier IFLA publications 127 Includes bibliographical references (pages 263-267) The role of performance indicators in quality management -- - Indicators of impact or outcome -- - Overview of the indicators -- - Description of the indicators -- - List of indicators: resources, infrastructure, use, efficiency, potentials and development -- - Calculating costs -- - Main sources of the indicators The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries Bibliothèques universitaires / Évaluation Bibliométrie Bibliothèques publiques / Évaluation Bibliothèques universitaires / Qualité / Contrôle Bibliothèques publiques / Qualité / Contrôle LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Academic libraries / Evaluation fast Public libraries / Evaluation fast Academic libraries Evaluation Public libraries Evaluation Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Richtlinie (DE-588)4137814-3 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf Leistungsbeurteilung (DE-588)4139370-3 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf 1\p (DE-588)4006432-3 Bibliografie gnd-content Bibliothek (DE-588)4006439-6 s Dienstleistung (DE-588)4012178-1 s Evaluation (DE-588)4071034-8 s 2\p DE-604 Qualitätsmanagement (DE-588)4219057-5 s Richtlinie (DE-588)4137814-3 s 3\p DE-604 Leistungsmessung (DE-588)4167290-2 s 4\p DE-604 Wissenschaftliche Bibliothek (DE-588)4066573-2 s Leistungsbeurteilung (DE-588)4139370-3 s 5\p DE-604 Boekhorst, Peter te 1957- Sonstige (DE-588)108919725X oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=259763 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 5\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Poll, Roswitha 1939- Measuring quality performance measurement in libraries Bibliothèques universitaires / Évaluation Bibliométrie Bibliothèques publiques / Évaluation Bibliothèques universitaires / Qualité / Contrôle Bibliothèques publiques / Qualité / Contrôle LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Academic libraries / Evaluation fast Public libraries / Evaluation fast Academic libraries Evaluation Public libraries Evaluation Qualitätsmanagement (DE-588)4219057-5 gnd Richtlinie (DE-588)4137814-3 gnd Evaluation (DE-588)4071034-8 gnd Leistungsbeurteilung (DE-588)4139370-3 gnd Leistungsmessung (DE-588)4167290-2 gnd Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd Dienstleistung (DE-588)4012178-1 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4137814-3 (DE-588)4071034-8 (DE-588)4139370-3 (DE-588)4167290-2 (DE-588)4066573-2 (DE-588)4012178-1 (DE-588)4006439-6 (DE-588)4006432-3 |
| title | Measuring quality performance measurement in libraries |
| title_auth | Measuring quality performance measurement in libraries |
| title_exact_search | Measuring quality performance measurement in libraries |
| title_full | Measuring quality performance measurement in libraries Roswitha Poll, Peter te Boekhorst |
| title_fullStr | Measuring quality performance measurement in libraries Roswitha Poll, Peter te Boekhorst |
| title_full_unstemmed | Measuring quality performance measurement in libraries Roswitha Poll, Peter te Boekhorst |
| title_short | Measuring quality |
| title_sort | measuring quality performance measurement in libraries |
| title_sub | performance measurement in libraries |
| topic | Bibliothèques universitaires / Évaluation Bibliométrie Bibliothèques publiques / Évaluation Bibliothèques universitaires / Qualité / Contrôle Bibliothèques publiques / Qualité / Contrôle LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Academic libraries / Evaluation fast Public libraries / Evaluation fast Academic libraries Evaluation Public libraries Evaluation Qualitätsmanagement (DE-588)4219057-5 gnd Richtlinie (DE-588)4137814-3 gnd Evaluation (DE-588)4071034-8 gnd Leistungsbeurteilung (DE-588)4139370-3 gnd Leistungsmessung (DE-588)4167290-2 gnd Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd Dienstleistung (DE-588)4012178-1 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Bibliothèques universitaires / Évaluation Bibliométrie Bibliothèques publiques / Évaluation Bibliothèques universitaires / Qualité / Contrôle Bibliothèques publiques / Qualité / Contrôle LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries Academic libraries / Evaluation Public libraries / Evaluation Academic libraries Evaluation Public libraries Evaluation Qualitätsmanagement Richtlinie Evaluation Leistungsbeurteilung Leistungsmessung Wissenschaftliche Bibliothek Dienstleistung Bibliothek Bibliografie |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=259763 |
| work_keys_str_mv | AT pollroswitha measuringqualityperformancemeasurementinlibraries AT boekhorstpeterte measuringqualityperformancemeasurementinlibraries |