Delivering knock your socks off service:
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
New York
AMACOM
c2007
|
| Ausgabe: | 4th ed |
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service Includes bibliographical references (p. 194) and index The fundamental principles of knock your socks off service. The only unbreakable rule: to the customer you are the company -- Know what knock your socks off service is -- Knock your socks off service is: reliable -- Knock your socks off service is: responsive -- Knock your socks off service is: reassuring: the assurance factor -- Knock your socks off service is: empathetic -- Knock your socks off service is: tangibles -- The customer is always-- the customer ; The how to's of knock your socks off service. Honesty is the only policy -- All rules were meant to be broken (including this one) -- Creating trust in an insecure, suspicious world -- Do the right thing-- regardless -- Listening is a skill-- use it -- Ask intelligent questions -- Winning words and soothing phrases -- Facts for face to face -- Tips for telephone talk -- Putting pen to paper or fingers to keyboard -- Putting your best e-mail foot forward -- It's a small world: culturally sensitive service -- The generational divide: serving age-diverse customers ; Delivering seamless socks off service. Coworkers as partners: communicating across functions -- Exceptional service is in the details -- Good selling is good service-- good service is good selling -- Never underestimate the value of a sincere thank-you ;The problem-solving side of knock your socks off service. Be a fantastic fixer -- Use the well-placed "I'm sorry" -- The axioms of service recovery -- Service recovery on the Internet -- Fix the person -- Fair-fax the problem -- Customers from hell are customers too -- The customers from hell hall of shame ; Knock your socks off service fitness: taking care of you. Master the art of calm -- Keep it professional -- The competence principle: always be learning -- Party hearty |
| Beschreibung: | 1 Online-Ressource (viii, 199 p.) |
| ISBN: | 0814430015 9780814430019 |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4th ed |
| format | Electronic eBook |
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| id | DE-604.BV043133531 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:18:28Z |
| institution | BVB |
| isbn | 0814430015 9780814430019 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028557722 |
| oclc_num | 77560889 |
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| physical | 1 Online-Ressource (viii, 199 p.) |
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| publishDate | 2007 |
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| spelling | Delivering knock your socks off service Performance Research Associates 4th ed New York AMACOM c2007 1 Online-Ressource (viii, 199 p.) txt rdacontent c rdamedia cr rdacarrier Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service Includes bibliographical references (p. 194) and index The fundamental principles of knock your socks off service. The only unbreakable rule: to the customer you are the company -- Know what knock your socks off service is -- Knock your socks off service is: reliable -- Knock your socks off service is: responsive -- Knock your socks off service is: reassuring: the assurance factor -- Knock your socks off service is: empathetic -- Knock your socks off service is: tangibles -- The customer is always-- the customer ; The how to's of knock your socks off service. Honesty is the only policy -- All rules were meant to be broken (including this one) -- Creating trust in an insecure, suspicious world -- Do the right thing-- regardless -- Listening is a skill-- use it -- Ask intelligent questions -- Winning words and soothing phrases -- Facts for face to face -- Tips for telephone talk -- Putting pen to paper or fingers to keyboard -- Putting your best e-mail foot forward -- It's a small world: culturally sensitive service -- The generational divide: serving age-diverse customers ; Delivering seamless socks off service. Coworkers as partners: communicating across functions -- Exceptional service is in the details -- Good selling is good service-- good service is good selling -- Never underestimate the value of a sincere thank-you ;The problem-solving side of knock your socks off service. Be a fantastic fixer -- Use the well-placed "I'm sorry" -- The axioms of service recovery -- Service recovery on the Internet -- Fix the person -- Fair-fax the problem -- Customers from hell are customers too -- The customers from hell hall of shame ; Knock your socks off service fitness: taking care of you. Master the art of calm -- Keep it professional -- The competence principle: always be learning -- Party hearty BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenbetreuung (DE-588)4297543-8 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Servicepolitik (DE-588)4234502-9 s Kundenorientierung (DE-588)4316837-1 s 1\p DE-604 Kundenbetreuung (DE-588)4297543-8 s 2\p DE-604 Kundenmanagement (DE-588)4236865-0 s 3\p DE-604 Performance Associates, Inc Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=174747 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Delivering knock your socks off service BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenbetreuung (DE-588)4297543-8 gnd Kundenorientierung (DE-588)4316837-1 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4297543-8 (DE-588)4316837-1 (DE-588)4234502-9 (DE-588)4236865-0 |
| title | Delivering knock your socks off service |
| title_auth | Delivering knock your socks off service |
| title_exact_search | Delivering knock your socks off service |
| title_full | Delivering knock your socks off service Performance Research Associates |
| title_fullStr | Delivering knock your socks off service Performance Research Associates |
| title_full_unstemmed | Delivering knock your socks off service Performance Research Associates |
| title_short | Delivering knock your socks off service |
| title_sort | delivering knock your socks off service |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer services fast Wirtschaft Customer services Kundenbetreuung (DE-588)4297543-8 gnd Kundenorientierung (DE-588)4316837-1 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer services Wirtschaft Kundenbetreuung Kundenorientierung Servicepolitik Kundenmanagement |
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