Personalising library services in higher education: the boutique approach
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Farnham, Surrey, England
Ashgate
©2012
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references and index Introducing the boutique approach / Andy Priestner and Elizabeth Tilley -- Face-to-face value : personalised communication strategies / Andy Priestner -- Library space and designing for a boutique library service in the USA / Beatrice Pulliam -- Case studies (I). Students as consultants : SKOLKOVO Moscow School of Management / Helen Edwards -- Research postcards at London School of Economics / Michelle Blake and Nicola Wright -- Boutique at the Faculty of Education / Angela Cutts -- Personal space for study : meeting real needs / Elizabeth Tilley -- Library technologies for boutique services / Tim Wales -- Maximising value, enhancing learning : boutique teaching and training / Chris Powis -- Digital literacy support for researchers : the personalised approach / Jane Secker -- Case studies (II). A voice in the wilderness : personalised library services in a virtual environment / Margaret Westbury -- Integrating information skills into the curriculum : the next step / Veronica Lawrence -- Online outreach and tailored training : the English Faculty Library at Oxford University / Kerry Webb -- Boutique influences on structures and lifelong learning at Australian Catholic University / Tatum McPherson-Crowie -- Marketing personalised services / Emma Thompson -- The cost-effective service : is personalised possible? / Elizabeth Tilley -- Evaluating the impact of the boutique library / David Streatfield -- Implementing and managing boutique / Andy Priestner and Elizabeth Tilley In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services |
| Beschreibung: | 1 Online-Ressource (xiv, 229 pages) |
| ISBN: | 9781409431817 1409431819 9781409431800 1409431800 9781283738651 1283738651 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV043126313 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151126s2012 |||| o||u| ||||||eng d | ||
| 020 | |a 9781409431817 |9 978-1-4094-3181-7 | ||
| 020 | |a 1409431819 |9 1-4094-3181-9 | ||
| 020 | |a 9781409431800 |9 978-1-4094-3180-0 | ||
| 020 | |a 1409431800 |9 1-4094-3180-0 | ||
| 020 | |a 9781283738651 |9 978-1-283-73865-1 | ||
| 020 | |a 1283738651 |9 1-283-73865-1 | ||
| 035 | |a (OCoLC)801409225 | ||
| 035 | |a (DE-599)BVBBV043126313 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 027.7 |2 23 | |
| 245 | 1 | 0 | |a Personalising library services in higher education |b the boutique approach |c edited by Andy Priestner and Elizabeth Tilley |
| 264 | 1 | |a Farnham, Surrey, England |b Ashgate |c ©2012 | |
| 300 | |a 1 Online-Ressource (xiv, 229 pages) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Introducing the boutique approach / Andy Priestner and Elizabeth Tilley -- Face-to-face value : personalised communication strategies / Andy Priestner -- Library space and designing for a boutique library service in the USA / Beatrice Pulliam -- Case studies (I). Students as consultants : SKOLKOVO Moscow School of Management / Helen Edwards -- Research postcards at London School of Economics / Michelle Blake and Nicola Wright -- Boutique at the Faculty of Education / Angela Cutts -- Personal space for study : meeting real needs / Elizabeth Tilley -- Library technologies for boutique services / Tim Wales -- Maximising value, enhancing learning : boutique teaching and training / Chris Powis -- Digital literacy support for researchers : the personalised approach / Jane Secker -- Case studies (II). A voice in the wilderness : personalised library services in a virtual environment / Margaret Westbury -- Integrating information skills into the curriculum : the next step / Veronica Lawrence -- Online outreach and tailored training : the English Faculty Library at Oxford University / Kerry Webb -- Boutique influences on structures and lifelong learning at Australian Catholic University / Tatum McPherson-Crowie -- Marketing personalised services / Emma Thompson -- The cost-effective service : is personalised possible? / Elizabeth Tilley -- Evaluating the impact of the boutique library / David Streatfield -- Implementing and managing boutique / Andy Priestner and Elizabeth Tilley | ||
| 500 | |a In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services | ||
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries |2 bisacsh | |
| 650 | 7 | |a Academic libraries |2 fast | |
| 650 | 7 | |a Libraries and colleges |2 fast | |
| 650 | 7 | |a Public services (Libraries) |2 fast | |
| 650 | 4 | |a Academic libraries | |
| 650 | 4 | |a Libraries and colleges | |
| 650 | 4 | |a Public services (Libraries) | |
| 650 | 4 | |a Academic libraries |v Case studies | |
| 650 | 0 | 7 | |a Dienstleistung |0 (DE-588)4012178-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Personalisierung |0 (DE-588)4384600-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Universitätsbibliothek |0 (DE-588)4133334-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Informationsvermittlung |0 (DE-588)4161680-7 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4522595-3 |a Fallstudiensammlung |2 gnd-content | |
| 689 | 0 | 0 | |a Universitätsbibliothek |0 (DE-588)4133334-2 |D s |
| 689 | 0 | 1 | |a Informationsvermittlung |0 (DE-588)4161680-7 |D s |
| 689 | 0 | 2 | |a Dienstleistung |0 (DE-588)4012178-1 |D s |
| 689 | 0 | 3 | |a Personalisierung |0 (DE-588)4384600-2 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 700 | 1 | |a Priestner, Andy |e Sonstige |4 oth | |
| 700 | 1 | |a Tilley, Elizabeth |e Sonstige |4 oth | |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=469185 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBA | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028550503 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
| _version_ | 1804175560904015872 |
|---|---|
| any_adam_object | |
| building | Verbundindex |
| bvnumber | BV043126313 |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)801409225 (DE-599)BVBBV043126313 |
| dewey-full | 027.7 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 027 - General libraries and archives |
| dewey-raw | 027.7 |
| dewey-search | 027.7 |
| dewey-sort | 227.7 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>04903nmm a2200613zc 4500</leader><controlfield tag="001">BV043126313</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151126s2012 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781409431817</subfield><subfield code="9">978-1-4094-3181-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1409431819</subfield><subfield code="9">1-4094-3181-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781409431800</subfield><subfield code="9">978-1-4094-3180-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1409431800</subfield><subfield code="9">1-4094-3180-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781283738651</subfield><subfield code="9">978-1-283-73865-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1283738651</subfield><subfield code="9">1-283-73865-1</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)801409225</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV043126313</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">027.7</subfield><subfield code="2">23</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Personalising library services in higher education</subfield><subfield code="b">the boutique approach</subfield><subfield code="c">edited by Andy Priestner and Elizabeth Tilley</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Farnham, Surrey, England</subfield><subfield code="b">Ashgate</subfield><subfield code="c">©2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xiv, 229 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Introducing the boutique approach / Andy Priestner and Elizabeth Tilley -- Face-to-face value : personalised communication strategies / Andy Priestner -- Library space and designing for a boutique library service in the USA / Beatrice Pulliam -- Case studies (I). Students as consultants : SKOLKOVO Moscow School of Management / Helen Edwards -- Research postcards at London School of Economics / Michelle Blake and Nicola Wright -- Boutique at the Faculty of Education / Angela Cutts -- Personal space for study : meeting real needs / Elizabeth Tilley -- Library technologies for boutique services / Tim Wales -- Maximising value, enhancing learning : boutique teaching and training / Chris Powis -- Digital literacy support for researchers : the personalised approach / Jane Secker -- Case studies (II). A voice in the wilderness : personalised library services in a virtual environment / Margaret Westbury -- Integrating information skills into the curriculum : the next step / Veronica Lawrence -- Online outreach and tailored training : the English Faculty Library at Oxford University / Kerry Webb -- Boutique influences on structures and lifelong learning at Australian Catholic University / Tatum McPherson-Crowie -- Marketing personalised services / Emma Thompson -- The cost-effective service : is personalised possible? / Elizabeth Tilley -- Evaluating the impact of the boutique library / David Streatfield -- Implementing and managing boutique / Andy Priestner and Elizabeth Tilley</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Academic libraries</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Libraries and colleges</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Public services (Libraries)</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Academic libraries</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Libraries and colleges</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Public services (Libraries)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Academic libraries</subfield><subfield code="v">Case studies</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Personalisierung</subfield><subfield code="0">(DE-588)4384600-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Universitätsbibliothek</subfield><subfield code="0">(DE-588)4133334-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Informationsvermittlung</subfield><subfield code="0">(DE-588)4161680-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4522595-3</subfield><subfield code="a">Fallstudiensammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Universitätsbibliothek</subfield><subfield code="0">(DE-588)4133334-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Informationsvermittlung</subfield><subfield code="0">(DE-588)4161680-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Dienstleistung</subfield><subfield code="0">(DE-588)4012178-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Personalisierung</subfield><subfield code="0">(DE-588)4384600-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Priestner, Andy</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Tilley, Elizabeth</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=469185</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028550503</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content |
| genre_facet | Fallstudiensammlung |
| id | DE-604.BV043126313 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:18:14Z |
| institution | BVB |
| isbn | 9781409431817 1409431819 9781409431800 1409431800 9781283738651 1283738651 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028550503 |
| oclc_num | 801409225 |
| open_access_boolean | |
| physical | 1 Online-Ressource (xiv, 229 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Ashgate |
| record_format | marc |
| spelling | Personalising library services in higher education the boutique approach edited by Andy Priestner and Elizabeth Tilley Farnham, Surrey, England Ashgate ©2012 1 Online-Ressource (xiv, 229 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Introducing the boutique approach / Andy Priestner and Elizabeth Tilley -- Face-to-face value : personalised communication strategies / Andy Priestner -- Library space and designing for a boutique library service in the USA / Beatrice Pulliam -- Case studies (I). Students as consultants : SKOLKOVO Moscow School of Management / Helen Edwards -- Research postcards at London School of Economics / Michelle Blake and Nicola Wright -- Boutique at the Faculty of Education / Angela Cutts -- Personal space for study : meeting real needs / Elizabeth Tilley -- Library technologies for boutique services / Tim Wales -- Maximising value, enhancing learning : boutique teaching and training / Chris Powis -- Digital literacy support for researchers : the personalised approach / Jane Secker -- Case studies (II). A voice in the wilderness : personalised library services in a virtual environment / Margaret Westbury -- Integrating information skills into the curriculum : the next step / Veronica Lawrence -- Online outreach and tailored training : the English Faculty Library at Oxford University / Kerry Webb -- Boutique influences on structures and lifelong learning at Australian Catholic University / Tatum McPherson-Crowie -- Marketing personalised services / Emma Thompson -- The cost-effective service : is personalised possible? / Elizabeth Tilley -- Evaluating the impact of the boutique library / David Streatfield -- Implementing and managing boutique / Andy Priestner and Elizabeth Tilley In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Academic libraries fast Libraries and colleges fast Public services (Libraries) fast Academic libraries Libraries and colleges Public services (Libraries) Academic libraries Case studies Dienstleistung (DE-588)4012178-1 gnd rswk-swf Personalisierung (DE-588)4384600-2 gnd rswk-swf Universitätsbibliothek (DE-588)4133334-2 gnd rswk-swf Informationsvermittlung (DE-588)4161680-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Universitätsbibliothek (DE-588)4133334-2 s Informationsvermittlung (DE-588)4161680-7 s Dienstleistung (DE-588)4012178-1 s Personalisierung (DE-588)4384600-2 s 1\p DE-604 Priestner, Andy Sonstige oth Tilley, Elizabeth Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=469185 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Personalising library services in higher education the boutique approach LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Academic libraries fast Libraries and colleges fast Public services (Libraries) fast Academic libraries Libraries and colleges Public services (Libraries) Academic libraries Case studies Dienstleistung (DE-588)4012178-1 gnd Personalisierung (DE-588)4384600-2 gnd Universitätsbibliothek (DE-588)4133334-2 gnd Informationsvermittlung (DE-588)4161680-7 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4384600-2 (DE-588)4133334-2 (DE-588)4161680-7 (DE-588)4522595-3 |
| title | Personalising library services in higher education the boutique approach |
| title_auth | Personalising library services in higher education the boutique approach |
| title_exact_search | Personalising library services in higher education the boutique approach |
| title_full | Personalising library services in higher education the boutique approach edited by Andy Priestner and Elizabeth Tilley |
| title_fullStr | Personalising library services in higher education the boutique approach edited by Andy Priestner and Elizabeth Tilley |
| title_full_unstemmed | Personalising library services in higher education the boutique approach edited by Andy Priestner and Elizabeth Tilley |
| title_short | Personalising library services in higher education |
| title_sort | personalising library services in higher education the boutique approach |
| title_sub | the boutique approach |
| topic | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries bisacsh Academic libraries fast Libraries and colleges fast Public services (Libraries) fast Academic libraries Libraries and colleges Public services (Libraries) Academic libraries Case studies Dienstleistung (DE-588)4012178-1 gnd Personalisierung (DE-588)4384600-2 gnd Universitätsbibliothek (DE-588)4133334-2 gnd Informationsvermittlung (DE-588)4161680-7 gnd |
| topic_facet | LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Archives & Special Libraries Academic libraries Libraries and colleges Public services (Libraries) Academic libraries Case studies Dienstleistung Personalisierung Universitätsbibliothek Informationsvermittlung Fallstudiensammlung |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=469185 |
| work_keys_str_mv | AT priestnerandy personalisinglibraryservicesinhighereducationtheboutiqueapproach AT tilleyelizabeth personalisinglibraryservicesinhighereducationtheboutiqueapproach |