Award-winning customer service: 101 ways to guarantee great performance
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
AMACOM
c2007
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext |
| Beschreibung: | Includes bibliographical references and index Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards This book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique "When this happens, try this" sections, it contains powerful advice on crucial customer service management topics, including: planning and goal setting; coaching and development; leadership; effective communication and feedback; preparing for change; continual learning; motivational and problem-solving meetings; conflict resolution; and follow-up and staying on top of the game. The ability to deliver top-of-the-line customer service is a key factor in keeping profits high and customers coming back - and there is always a need for great customer service books |
| Beschreibung: | 1 Online-Ressource (xvii, 232 p.) |
| ISBN: | 0814400604 0814474543 128112883X 9780814400609 9780814474549 9781281128836 |
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| 245 | 1 | 0 | |a Award-winning customer service |b 101 ways to guarantee great performance |c Renée Evenson |
| 264 | 1 | |a New York |b AMACOM |c c2007 | |
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| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards | ||
| 500 | |a This book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique "When this happens, try this" sections, it contains powerful advice on crucial customer service management topics, including: planning and goal setting; coaching and development; leadership; effective communication and feedback; preparing for change; continual learning; motivational and problem-solving meetings; conflict resolution; and follow-up and staying on top of the game. The ability to deliver top-of-the-line customer service is a key factor in keeping profits high and customers coming back - and there is always a need for great customer service books | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Customer Relations |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Employees / Training of |2 fast | |
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| 650 | 4 | |a Customer relations | |
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Datensatz im Suchindex
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| author | Evenson, Renee |
| author_facet | Evenson, Renee |
| author_role | aut |
| author_sort | Evenson, Renee |
| author_variant | r e re |
| building | Verbundindex |
| bvnumber | BV043117294 |
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| ctrlnum | (OCoLC)191802694 (DE-599)BVBBV043117294 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV043117294 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:17:57Z |
| institution | BVB |
| isbn | 0814400604 0814474543 128112883X 9780814400609 9780814474549 9781281128836 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028541485 |
| oclc_num | 191802694 |
| open_access_boolean | |
| owner | DE-1046 DE-1047 |
| owner_facet | DE-1046 DE-1047 |
| physical | 1 Online-Ressource (xvii, 232 p.) |
| psigel | ZDB-4-EBA ZDB-4-EBA FAW_PDA_EBA |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | AMACOM |
| record_format | marc |
| spelling | Evenson, Renee Verfasser aut Award-winning customer service 101 ways to guarantee great performance Renée Evenson New York AMACOM c2007 1 Online-Ressource (xvii, 232 p.) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards This book provides fast, proven advice for busy managers and business owners with little time to search for solutions. Filled with 101 effective tips in all, plus additional tools, encouraging quotes, and unique "When this happens, try this" sections, it contains powerful advice on crucial customer service management topics, including: planning and goal setting; coaching and development; leadership; effective communication and feedback; preparing for change; continual learning; motivational and problem-solving meetings; conflict resolution; and follow-up and staying on top of the game. The ability to deliver top-of-the-line customer service is a key factor in keeping profits high and customers coming back - and there is always a need for great customer service books BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services fast Employees / Training of fast Wirtschaft Customer services Customer relations Employees Training of http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=214580 Aggregator Volltext |
| spellingShingle | Evenson, Renee Award-winning customer service 101 ways to guarantee great performance BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services fast Employees / Training of fast Wirtschaft Customer services Customer relations Employees Training of |
| title | Award-winning customer service 101 ways to guarantee great performance |
| title_auth | Award-winning customer service 101 ways to guarantee great performance |
| title_exact_search | Award-winning customer service 101 ways to guarantee great performance |
| title_full | Award-winning customer service 101 ways to guarantee great performance Renée Evenson |
| title_fullStr | Award-winning customer service 101 ways to guarantee great performance Renée Evenson |
| title_full_unstemmed | Award-winning customer service 101 ways to guarantee great performance Renée Evenson |
| title_short | Award-winning customer service |
| title_sort | award winning customer service 101 ways to guarantee great performance |
| title_sub | 101 ways to guarantee great performance |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Customer relations fast Customer services fast Employees / Training of fast Wirtschaft Customer services Customer relations Employees Training of |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Customer relations Customer services Employees / Training of Wirtschaft Employees Training of |
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