APA (7th ed.) Citation

Zemke, R. (2000). E-service: Twenty-four ways to keep your customers when the competition is just a click away. American Management Association.

Chicago Style (17th ed.) Citation

Zemke, Ron. E-service: Twenty-four Ways to Keep Your Customers When the Competition Is Just a Click Away. New York: American Management Association, 2000.

MLA (9th ed.) Citation

Zemke, Ron. E-service: Twenty-four Ways to Keep Your Customers When the Competition Is Just a Click Away. American Management Association, 2000.